Ben Bridge Jeweler
Longines Client Advisor
Ben Bridge Jeweler invites applications for the Longines Client Advisor role at our newly opened Longines boutique within our longstanding Ben Bridge Jeweler multi‑brand location at the Westfield Topanga Mall. As a Client Advisor, you will deliver unparalleled client experiences, embodying the essence of Longines and Ben Bridge Jeweler.
Role Overview As a Longines Client Advisor, you will demonstrate outstanding customer service per Brand standards, generate sales, manage merchandise, safeguard company assets, help with client outreach initiatives, build brand awareness, support daily operations, assist in achieving all customer service and sales goals, and represent the brand inside and outside the boutique.
Primary Duties
Provide personalized customer experience when hosting clients.
Achieve and exceed turnover targets set by the manager through effective sales of watches and related services.
Identify and create sales opportunities within and outside the boutique environment, leveraging personal networks to attract new clients.
Continuously innovate to exceed client expectations and enhance their overall experience.
Cultivate strong personal relationships with clients from diverse backgrounds and maintain these connections through meticulous CRM activities.
Handle customer service requests promptly and professionally.
Demonstrate comprehensive knowledge of Longines' history, product offerings, and partnerships as well as deep knowledge of the watch and luxury industries.
Deliver exceptional client service to differentiate the boutique from competitors.
Serve as a brand ambassador for Longines, both within and outside the boutique.
Execute operational tasks with precision and attention to detail.
Maintain the boutique according to global Longines visual merchandising standards.
Collaborate closely with team members to support the overall organization of the boutique and foster teamwork.
Opportunity to cross‑train and sell as needed on the multi‑brand side.
Required Minimum Qualifications
Minimum of a High School Diploma or equivalent education; higher education preferred.
Three years of experience in sales or hospitality.
Proficient in utilizing CRM technology for client management.
Collaborative team player.
Excellent communicator with ability to cultivate strong networks.
Resourceful in generating sales leads.
Driven by results and exhibits a strong aptitude for sales.
Demonstrates accountability, reliability and strong organizational skills in managing diverse tasks.
Thorough understanding of client satisfaction and luxury experiences, with a keen awareness of etiquette and human behavior.
Adaptable approach tailored to individual client needs.
Open and outgoing personality that fosters positive interactions.
Displays eagerness and enthusiasm for continuous learning and growth.
Bilingual is a plus but not required.
Compensation & Benefits Pay Range:
$18.00 – $21.00 per hour, plus a monthly sales bonus based on individual sales and store performance. The full‑time hourly schedule is designed to provide flexible staffing during key events and peak selling times. Eligibility for health and welfare benefits (minimum 20 hours per week) in addition to sales bonus, monthly incentives, and SPIFFs. Other benefits include employee merchandise discounts, paid training (certification from the Gemological Institute of America after one year of service), paid time off (vacation, holidays, volunteer time, jury duty), medical, dental, and vision insurance, and a 401(k) plan with a company match.
Equal Opportunity Statement Ben Bridge Jeweler is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, gender identity, sexual orientation, non‑disqualifying physical or mental disability, veteran status or any other basis covered by applicable law. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Role Overview As a Longines Client Advisor, you will demonstrate outstanding customer service per Brand standards, generate sales, manage merchandise, safeguard company assets, help with client outreach initiatives, build brand awareness, support daily operations, assist in achieving all customer service and sales goals, and represent the brand inside and outside the boutique.
Primary Duties
Provide personalized customer experience when hosting clients.
Achieve and exceed turnover targets set by the manager through effective sales of watches and related services.
Identify and create sales opportunities within and outside the boutique environment, leveraging personal networks to attract new clients.
Continuously innovate to exceed client expectations and enhance their overall experience.
Cultivate strong personal relationships with clients from diverse backgrounds and maintain these connections through meticulous CRM activities.
Handle customer service requests promptly and professionally.
Demonstrate comprehensive knowledge of Longines' history, product offerings, and partnerships as well as deep knowledge of the watch and luxury industries.
Deliver exceptional client service to differentiate the boutique from competitors.
Serve as a brand ambassador for Longines, both within and outside the boutique.
Execute operational tasks with precision and attention to detail.
Maintain the boutique according to global Longines visual merchandising standards.
Collaborate closely with team members to support the overall organization of the boutique and foster teamwork.
Opportunity to cross‑train and sell as needed on the multi‑brand side.
Required Minimum Qualifications
Minimum of a High School Diploma or equivalent education; higher education preferred.
Three years of experience in sales or hospitality.
Proficient in utilizing CRM technology for client management.
Collaborative team player.
Excellent communicator with ability to cultivate strong networks.
Resourceful in generating sales leads.
Driven by results and exhibits a strong aptitude for sales.
Demonstrates accountability, reliability and strong organizational skills in managing diverse tasks.
Thorough understanding of client satisfaction and luxury experiences, with a keen awareness of etiquette and human behavior.
Adaptable approach tailored to individual client needs.
Open and outgoing personality that fosters positive interactions.
Displays eagerness and enthusiasm for continuous learning and growth.
Bilingual is a plus but not required.
Compensation & Benefits Pay Range:
$18.00 – $21.00 per hour, plus a monthly sales bonus based on individual sales and store performance. The full‑time hourly schedule is designed to provide flexible staffing during key events and peak selling times. Eligibility for health and welfare benefits (minimum 20 hours per week) in addition to sales bonus, monthly incentives, and SPIFFs. Other benefits include employee merchandise discounts, paid training (certification from the Gemological Institute of America after one year of service), paid time off (vacation, holidays, volunteer time, jury duty), medical, dental, and vision insurance, and a 401(k) plan with a company match.
Equal Opportunity Statement Ben Bridge Jeweler is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, gender identity, sexual orientation, non‑disqualifying physical or mental disability, veteran status or any other basis covered by applicable law. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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