ComForCare Home Care (Raleigh, NC)
Customer Service Representative Nights and Weekend
ComForCare Home Care (Raleigh, NC), Minneapolis, Minnesota, United States, 55400
Customer Service Representative Nights and Weekend
Join ComForCare Home Care (Raleigh, NC) as a Customer Service Representative for nights and weekends. This role focuses on creating a positive member experience by providing superior customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks: answer phone calls politely and assist with questions or concerns.
Take information calls and tours.
Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member service issues and forward to appropriate manager as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicate and interact with customers, coworkers, and the public to exceed their needs.
Listening: actively listen, empathize, and work together to solve problems.
Problem Solving: recognize and define problems, analyze relevant info, encourage alternative solutions and plan to resolve situations, and seek assistance when needed.
Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.
Communication: able to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic.
Strong customer service skills.
Basic computer proficiency.
Physical Demands
Standing and walking at least 75% of the shift.
Talking in person or on the phone at least 75% of the shift.
Must be able to lift up to 50 lbs less than 30% of the time.
Benefits
Dollars for Scholars Program.
Employee Appreciation Program.
Free Membership for self and one family member or friend.
Team Member Support Team.
Health, Dental and Vision Insurance.
Critical Illness Insurance.
Short Term Disability Insurance.
Accident Insurance.
Voluntary Life Insurance.
Pet Insurance.
HSA.
Advancement Opportunities.
Referrals increase your chances of interviewing by 2×.
#J-18808-Ljbffr
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks: answer phone calls politely and assist with questions or concerns.
Take information calls and tours.
Assist in member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member service issues and forward to appropriate manager as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicate and interact with customers, coworkers, and the public to exceed their needs.
Listening: actively listen, empathize, and work together to solve problems.
Problem Solving: recognize and define problems, analyze relevant info, encourage alternative solutions and plan to resolve situations, and seek assistance when needed.
Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.
Communication: able to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic.
Strong customer service skills.
Basic computer proficiency.
Physical Demands
Standing and walking at least 75% of the shift.
Talking in person or on the phone at least 75% of the shift.
Must be able to lift up to 50 lbs less than 30% of the time.
Benefits
Dollars for Scholars Program.
Employee Appreciation Program.
Free Membership for self and one family member or friend.
Team Member Support Team.
Health, Dental and Vision Insurance.
Critical Illness Insurance.
Short Term Disability Insurance.
Accident Insurance.
Voluntary Life Insurance.
Pet Insurance.
HSA.
Advancement Opportunities.
Referrals increase your chances of interviewing by 2×.
#J-18808-Ljbffr