Durham School Services
Dispatcher
at
Durham School Services .
Durham School Services is a dedicated provider of transportation services, ensuring safety, quality, and excellent customer service. This role requires strong organizational skills to manage daily dispatch operations for school and charter services.
Responsibilities
Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.
Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on time.
Communicates all relevant details of driving assignments to drivers to ensure proper execution.
Assists drivers with routing directions and directs them to perform special services when required.
Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for part‑time staff for violations of company policies.
Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.
Notifies district and building personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.
Maintains route documentation and records (including contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) to provide accurate and reliable information to customers and comply with district and state requirements.
Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
Maintains high compliance to dispatch standard operating procedures.
Handles customer concerns and requests for information in an expeditious and professional manner.
Escalates unresolved issues to management as appropriate.
Exhibits the highest ethical best practices and personal integrity; raises concerns about suspicious or inappropriate behavior with their supervisor or manager.
Other duties as assigned.
Qualifications
High school diploma or GED.
Previous dispatch experience is preferred.
Knowledge of surrounding geographic area to ensure effective and efficient routing.
Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.
Ability to communicate effectively with colleagues and customers in a fast‑paced and/or stressful environment (interpersonal & telephone skills).
Ability to read and interpret documents and instructions from customers and other team members.
Ability to perform work activities requiring cooperation and instruction.
Ability to function in a fast‑paced environment, under substantial pressure.
Ability to work within the appropriate level of independence.
Ability to problem‑solve.
Ability to operate two‑way and emergency radio systems.
Ability to use office machines (fax, scanner, copier, zip drive, telephone system).
Ability to use Microsoft Office programs and computerized routing software.
Ability to work independently.
Ability to read road and street maps.
Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities.
Bi‑lingual abilities are a plus.
Pay range: $20‑$25 per hour.
Seniority level: Entry level. Employment type: Full‑time. Job function: Management and Manufacturing. Industry: School and Employee Bus Services.
Equal Employment Opportunity Statement: Durham School Services is an equal‑employment‑opportunity employer. We do not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, disability, or any other protected status, and are committed to zero tolerance for harassment, discrimination, and inappropriate conduct.
We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Employees can also enroll in a retirement savings plan.
#J-18808-Ljbffr
at
Durham School Services .
Durham School Services is a dedicated provider of transportation services, ensuring safety, quality, and excellent customer service. This role requires strong organizational skills to manage daily dispatch operations for school and charter services.
Responsibilities
Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.
Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on time.
Communicates all relevant details of driving assignments to drivers to ensure proper execution.
Assists drivers with routing directions and directs them to perform special services when required.
Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for part‑time staff for violations of company policies.
Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.
Notifies district and building personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.
Maintains route documentation and records (including contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) to provide accurate and reliable information to customers and comply with district and state requirements.
Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.
Maintains high compliance to dispatch standard operating procedures.
Handles customer concerns and requests for information in an expeditious and professional manner.
Escalates unresolved issues to management as appropriate.
Exhibits the highest ethical best practices and personal integrity; raises concerns about suspicious or inappropriate behavior with their supervisor or manager.
Other duties as assigned.
Qualifications
High school diploma or GED.
Previous dispatch experience is preferred.
Knowledge of surrounding geographic area to ensure effective and efficient routing.
Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.
Ability to communicate effectively with colleagues and customers in a fast‑paced and/or stressful environment (interpersonal & telephone skills).
Ability to read and interpret documents and instructions from customers and other team members.
Ability to perform work activities requiring cooperation and instruction.
Ability to function in a fast‑paced environment, under substantial pressure.
Ability to work within the appropriate level of independence.
Ability to problem‑solve.
Ability to operate two‑way and emergency radio systems.
Ability to use office machines (fax, scanner, copier, zip drive, telephone system).
Ability to use Microsoft Office programs and computerized routing software.
Ability to work independently.
Ability to read road and street maps.
Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities.
Bi‑lingual abilities are a plus.
Pay range: $20‑$25 per hour.
Seniority level: Entry level. Employment type: Full‑time. Job function: Management and Manufacturing. Industry: School and Employee Bus Services.
Equal Employment Opportunity Statement: Durham School Services is an equal‑employment‑opportunity employer. We do not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, disability, or any other protected status, and are committed to zero tolerance for harassment, discrimination, and inappropriate conduct.
We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Employees can also enroll in a retirement savings plan.
#J-18808-Ljbffr