El Pollo Loco, Inc.
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Service Team Member
role at
El Pollo Loco, Inc.
Base Pay Range $20.00/hr – $20.00/hr
At El Pollo Loco, passion is always on the menu—and as a Service Team Member, you bring the flavor to life. Whether you're greeting guests with a smile, assembling craveable orders, or helping prep our fire‑grilled favorites, you're the spark behind the scenes serving up unforgettable experiences. Ready to grow with us and ignite your flamin’ good career? Apply now!
Position Purpose The Service Team Member ensures "Best in Class" customer service from start to finish. Responsibilities include helping prepare delicious food, maintaining cleanliness, greeting/helping customers with their orders, processing orders efficiently, suggestive selling, and handling payment/cash transactions accurately and professionally.
Essential Duties and Responsibilities
Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
Greet and assist customers with their orders in a friendly and helpful manner.
Continuously strive to meet or exceed customer expectations and satisfaction.
Assist in preparing food items in strict compliance with company recipes and procedures (e.g., preparation/assembly of menu items, shredding chicken, preparing salsa/dressing, and condiment packing).
Process and assemble customer orders efficiently, ensuring accuracy and timeliness.
Use suggestive selling to complete the customer experience and increase sales.
Perform other duties as assigned by management to support restaurant operations.
Qualifications – Education, Experience, License/Certifications To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job. A reasonable accommodation will be made for individuals with disabilities. Experience in customer service or food service preferred.
Food Handler Certification: Obtain promptly upon hire, in compliance with EPL policy and state regulations.
Benefits and Perks
Competitive pay
No overnight hours
Employee discount on food
Excellent career growth potential (promotions from within)
Flexible schedule: Full‑time or Part‑time hours
Medical, Dental, and Vision Insurance*
Paid sick time
Employee Assistance Program
Flexible spending accounts, Legal Insurance, and Pet Insurance*
401(k) plan with match and immediate vesting (must be at least 21 to participate)
Discounts on theme parks, movie tickets, sports events, hotels, and more
Eligibility for benefits is based on average hours worked per week within a 12‑month period.
Why Work for Us When it comes to our people, our motto is: Let them cook. We see you as our secret ingredient. While our chicken is fire, it’s our people who set us ablaze. You bring passion, ideas, and energy—the flavor—whether cooking in the restaurant or working in the support center. That’s why we take pride in providing a place where you can express, develop, and belong—while enjoying a healthy balance.
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Service Team Member
role at
El Pollo Loco, Inc.
Base Pay Range $20.00/hr – $20.00/hr
At El Pollo Loco, passion is always on the menu—and as a Service Team Member, you bring the flavor to life. Whether you're greeting guests with a smile, assembling craveable orders, or helping prep our fire‑grilled favorites, you're the spark behind the scenes serving up unforgettable experiences. Ready to grow with us and ignite your flamin’ good career? Apply now!
Position Purpose The Service Team Member ensures "Best in Class" customer service from start to finish. Responsibilities include helping prepare delicious food, maintaining cleanliness, greeting/helping customers with their orders, processing orders efficiently, suggestive selling, and handling payment/cash transactions accurately and professionally.
Essential Duties and Responsibilities
Work collaboratively with restaurant team members and management to achieve operational goals, maintain a positive work environment, and uphold company standards.
Greet and assist customers with their orders in a friendly and helpful manner.
Continuously strive to meet or exceed customer expectations and satisfaction.
Assist in preparing food items in strict compliance with company recipes and procedures (e.g., preparation/assembly of menu items, shredding chicken, preparing salsa/dressing, and condiment packing).
Process and assemble customer orders efficiently, ensuring accuracy and timeliness.
Use suggestive selling to complete the customer experience and increase sales.
Perform other duties as assigned by management to support restaurant operations.
Qualifications – Education, Experience, License/Certifications To perform this job successfully, an individual must be able to satisfactorily perform the essential functions of the job. A reasonable accommodation will be made for individuals with disabilities. Experience in customer service or food service preferred.
Food Handler Certification: Obtain promptly upon hire, in compliance with EPL policy and state regulations.
Benefits and Perks
Competitive pay
No overnight hours
Employee discount on food
Excellent career growth potential (promotions from within)
Flexible schedule: Full‑time or Part‑time hours
Medical, Dental, and Vision Insurance*
Paid sick time
Employee Assistance Program
Flexible spending accounts, Legal Insurance, and Pet Insurance*
401(k) plan with match and immediate vesting (must be at least 21 to participate)
Discounts on theme parks, movie tickets, sports events, hotels, and more
Eligibility for benefits is based on average hours worked per week within a 12‑month period.
Why Work for Us When it comes to our people, our motto is: Let them cook. We see you as our secret ingredient. While our chicken is fire, it’s our people who set us ablaze. You bring passion, ideas, and energy—the flavor—whether cooking in the restaurant or working in the support center. That’s why we take pride in providing a place where you can express, develop, and belong—while enjoying a healthy balance.
#J-18808-Ljbffr