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Colony Brands, Inc.

Work from Home Inbound Customer Service (State of Arkansas)

Colony Brands, Inc., Topeka, Kansas, United States

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Work from Home Inbound Customer Service (State of Arkansas)

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Colony Brands, Inc.

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*This position is only open to candidates 18 years or older living in Alabama, Arkansas, Georgia, Iowa, Kansas, Louisiana, Mississippi, Missouri, North Carolina, or Wisconsin.*

Work at Home! You can apply online at https://www.sccontactcenters.com/apply/work-at-home/. Please call us at 608-328-8480 if you have additional questions!

Join our team! Are you looking for a flexible part-time, seasonal job that fits your schedule? Start at $14.00 per hour and earn upsell commission on top! Choose your own availability and work around your existing commitments, making this the perfect role for those looking to earn extra cash before the holidays or as a seasonal second job. Join a supportive team that values your time and effort.

Responsibilities As a Work at Home Inbound Customer Service Representative you are responsible for maintaining positive customer relations by addressing all types of product related concerns, including taking orders, verifying information, tracking packages, and answering customer questions.

Working from home entails a high level of computer knowledge as you will be required to navigate through multiple systems and enter information using your keyboard including function keys while speaking with customers on the phone.

Preferred Computer Requirements

Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)

Processor: AMD Ryzen 2nd Generation or newer OR INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer

8GB RAM or installed memory

10GB of Free Hard Disk Space

Dedicated High Speed Internet

Internet Download Speed: 10.0 MBPS

Internet Upload Speed: 5.0 MBPS

Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)

Minimum Computer Requirements

Current and supported MS Windows 11 Operating System (No Mac, Vista, Chromebook, or XP)

Processor: AMD 2.1GHZ or higher OR INTEL 1.8GHZ or higher, OR INTEL 1.7GHZ or lower; must be i3, i5, i7, or Pentium with 4 or more cores and be 2016 or newer

4GB RAM or installed memory

10GB of Free Hard Disk Space

Dedicated High Speed Internet (Minimum Requirements)

Internet Download Speed: 4.0 MBPS

Internet Upload Speed: 2.0 MBPS

Wired Internet with a cable connection (Dial-up, Wi-Fi, Hotspots, and Satellite are not allowed)

Other Requirements

Keyboard: Function Keys (F-Keys)

Wired USB Headset

Webcams are recommended (not required)

Dual monitors recommended (not required)

Minimum monitor size of 17+ inches recommended (not required)

External mouse recommended (not required)

Training Requirements (Mandatory)

1st Shift Training – 2 weeks (M-F), 8:30am-3:30pm CST

2nd Shift Training – 2 weeks (M-F), 5:00pm-11:00pm CST

Weekend Training – 3 weekends (Sa-Su), 8:00am-4:00pm CST

Seniority level Entry level

Employment type Full-time

Job function Other

Industries Consumer Goods

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