Optum
Patient Access Representative – Optum
Optum is a global organization delivering care through technology. The work you do directly improves health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.
Sign‑On Bonus:
$2,000 for external applicants.
Hours:
Monday – Friday 8:30 AM – 5 PM; training 8 AM – 4:30 PM or 7 AM – 3:30 PM.
Location:
350 W. Thomas Rd, Phoenix, AZ.
Primary Responsibilities
Communicates directly with patients and/or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility and benefits.
Utilizes computer systems to enter access or verify patient data in real‑time, ensuring accuracy and completeness of information.
Gathers necessary clinical information and processes referrals, pre‑certification, pre‑determinations, and pre‑authorizations according to insurance plan requirements.
Verifies insurance coverage and benefits and creates price estimates, reverifications as needed.
Collects patient co‑pays as appropriate and conducts conversations with patients on their out‑of‑pocket financial obligations.
Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due.
Responsible for collecting data directly from patients and referring to provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge.
Responds to patient and caregiver inquiries related to routine and sensitive topics always in a compassionate and respectful manner.
Generates, reviews, and analyzes patient data reports and follows up on issues and inconsistencies as necessary.
Benefits
Paid Time Off accrued with your first pay period plus 8 paid holidays.
Medical plan options and participation in a Health Spending Account or Health Savings Account.
Dental, vision, life & AD&D insurance, and short‑term and long‑term disability coverage.
401(k) savings plan and Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee referral bonus program.
Voluntary benefits (pet insurance, legal insurance, LTC insurance, etc.).
Required Qualifications
High School Diploma/GED (or higher).
1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role.
Ability to work 100% onsite at 350 W. Thomas Rd, Phoenix, AZ.
Ability to work the role’s schedule of Monday – Friday, 8:30 AM – 5 PM.
Ability to work a flexible first‑shift schedule during the initial training period.
Must be 18 years of age or older.
Preferred Qualifications
Experience with Microsoft Office products.
Experience in a hospital patient registration department, physician office, or any medical setting.
Experience in insurance reimbursement and financial verification.
Experience requesting and processing financial payments.
Working knowledge of medical terminology.
Understanding of insurance policies and procedures.
Ability to perform basic mathematics for financial payments.
Soft Skills
Strong interpersonal, communication, and customer service skills.
Dependable, able to work independently.
Physical Demands
Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset.
Compensation Hourly pay ranges from $16.00 to $27.69 per hour based on full‑time employment. Additional benefits include a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution. Pay is based on factors such as local labor markets, education, work experience, and certifications.
Sign‑on Bonus Availability:
Only for external candidates. Internal candidates are not eligible to receive a sign‑on bonus.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We advocate for equitable care and are committed to mitigating health disparities.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.
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Sign‑On Bonus:
$2,000 for external applicants.
Hours:
Monday – Friday 8:30 AM – 5 PM; training 8 AM – 4:30 PM or 7 AM – 3:30 PM.
Location:
350 W. Thomas Rd, Phoenix, AZ.
Primary Responsibilities
Communicates directly with patients and/or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility and benefits.
Utilizes computer systems to enter access or verify patient data in real‑time, ensuring accuracy and completeness of information.
Gathers necessary clinical information and processes referrals, pre‑certification, pre‑determinations, and pre‑authorizations according to insurance plan requirements.
Verifies insurance coverage and benefits and creates price estimates, reverifications as needed.
Collects patient co‑pays as appropriate and conducts conversations with patients on their out‑of‑pocket financial obligations.
Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due.
Responsible for collecting data directly from patients and referring to provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge.
Responds to patient and caregiver inquiries related to routine and sensitive topics always in a compassionate and respectful manner.
Generates, reviews, and analyzes patient data reports and follows up on issues and inconsistencies as necessary.
Benefits
Paid Time Off accrued with your first pay period plus 8 paid holidays.
Medical plan options and participation in a Health Spending Account or Health Savings Account.
Dental, vision, life & AD&D insurance, and short‑term and long‑term disability coverage.
401(k) savings plan and Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee referral bonus program.
Voluntary benefits (pet insurance, legal insurance, LTC insurance, etc.).
Required Qualifications
High School Diploma/GED (or higher).
1+ years of customer service experience in a hospital, office setting, customer service setting, or phone support role.
Ability to work 100% onsite at 350 W. Thomas Rd, Phoenix, AZ.
Ability to work the role’s schedule of Monday – Friday, 8:30 AM – 5 PM.
Ability to work a flexible first‑shift schedule during the initial training period.
Must be 18 years of age or older.
Preferred Qualifications
Experience with Microsoft Office products.
Experience in a hospital patient registration department, physician office, or any medical setting.
Experience in insurance reimbursement and financial verification.
Experience requesting and processing financial payments.
Working knowledge of medical terminology.
Understanding of insurance policies and procedures.
Ability to perform basic mathematics for financial payments.
Soft Skills
Strong interpersonal, communication, and customer service skills.
Dependable, able to work independently.
Physical Demands
Standing for long periods of time (10 to 12 hours) while using a workstation on wheels and phone/headset.
Compensation Hourly pay ranges from $16.00 to $27.69 per hour based on full‑time employment. Additional benefits include a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution. Pay is based on factors such as local labor markets, education, work experience, and certifications.
Sign‑on Bonus Availability:
Only for external candidates. Internal candidates are not eligible to receive a sign‑on bonus.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We advocate for equitable care and are committed to mitigating health disparities.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.
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