NICE
Join to apply for the
AI Data Specialist
role at
NiCE Join to apply for the
AI Data Specialist
role at
NiCE Get AI-powered advice on this job and more exclusive features. As an AI Data Specialist, you are responsible for supporting and driving the use of AI tool sets to define, develop, manage, and improve NiCE Enlighten AIs data solutions. In this capacity, you will act as an Interaction Analytics data expert who understands key data development and the impact of downstream cases and value to be derived from having data generated from unstructured interactions. You will partner closely with the Customer Engagement Analytics (CEA) Research, Product and Services teams blending your data expertise with best-in-class technology advancements and client insights to accomplish the teams objectives. AI Data Specialists are experts in the value and insights from structured data derived from unstructured Customer Experience (CX) interactions. Its that expertise, along with technical fluency that allow the Enlighten AI data team to build scalable out of the box data structures that dive operational and measurable outcomes. The range of responsibility include the development of the underlying data structures, along with the ability to understand new and evolving client requests for improvement and the ability to incorporate those needs into a successful build and execution plan for your domain expertise. The ideal candidate is intellectually inquisitive, with strong communication, organization, analytical and technical capabilities. As a self-starter, they are not afraid to roll up their sleeves to learn and validate evolving toolsets while maintaining focus on what success looks like with our ultimate goals for data solutions. As they gain and maintain system and data expertise, the roll will continue to open up for direct client interactions, feedback capture and build plans. P rimary Functions/Responsibilities Serve as the (team) focal point for the development of pre-defined data structures for automated analysis of large sets of CX interactions across all channels (audio, chat, email, social, etc.). Support validations of completed and evolving data structures to ensure high standards for precision and recall are met Test evolving tools from Research that support the development of the data structures. Provide feedback to the Research and Product teams on how we continue to evolve tooling and data integration with CEA products. Work with client requirements to understand new requests and how we can or cannot meet them. Some team members may work directly with clients as a Subject Matter Expert to discuss data solutions, expectations and best practices. Educate field teams (Consulting and Customer Success) on data solutions, definitions, best practices, etc. Provide input on the use of developed data models for both Product and Field teams to optimize the use of developed data assets. As the Enlighten AI team is focused on Data Innovation, team members may be asked to support other projects, solutions and/or deployments using other Enlighten AI solutions. The discussed Research Toolsets are primarily focused on customized topic and semantic modeling components that provide a system driven approach to defining datapoints that mater within CX interactions. AI Data Specialists utilize the output of these tools to create a range of datapoints and provide feedback to improve the accuracy and usability of the systems outputs. AI Data Specialists are experts in the data, not the underlying AI algorithms and applications (i.e. Data Scientists) . Required Education Bachelors degree in Management, Finance, Business Intelligence / Analytics, or a related field. Required Experience/Skills 5+ years of consultative account/program management experience
and/or
significant experience with business intelligence, analytics, and data visualization as a services provider Experience with use of technology to build and analyze datasets for operational outcomes Experience with the development, positioning and quantification of operational recommendations Excellent oral and written communication skills in English Ability to create and deliver polished presentations using Microsoft PowerPoint to different levels of audience Ability to multi-task and meet deadlines when supporting requests that create competing priorities Ability to develop and maintain good working relationships with cross-functional teams Ability to communicate comfortably across all levels of corporate structure Ability to work with sales executives and assist with opportunities as subject matter expert Demonstrated ability to take the initiative and work in a self-directed manner Ability to thrive in a changing environment Preferred Experience Experience in Management Consulting Seniority level
Seniority level
Associate Employment type
Employment type
Full-time Job function
Job function
Engineering and Information Technology Industries
Software Development Referrals increase your chances of interviewing at NiCE by 2x Sign in to set job alerts for Data Specialist roles.
Provo, UT $84,468.80-$97,136.00 6 days ago South Salt Lake, UT $16.00-$18.00 1 month ago West Valley City, UT $20.00-$31.00 13 hours ago Salt Lake City, UT $65,000.00-$75,000.00 12 hours ago Salt Lake City, UT $47,600.00-$90,000.00 1 week ago Special Agent: Mathametics/Data Expertise
Salt Lake City Metropolitan Area $99,461.00-$128,329.00 1 week ago Salt Lake City, UT $86,000.00-$135,000.00 2 weeks ago Data Engineering - Data Quality & Governance - Salt Lake City - Associate
Hill Air Force Base, UT $34,450.00-$62,275.00 6 days ago Salt Lake City Metropolitan Area $90,000.00-$112,000.00 2 weeks ago Salt Lake City Metropolitan Area $86,000.00-$107,000.00 1 week ago Staff Engineer - Finance Data Specialist (Remote)
Salt Lake City, UT $115,000.00-$260,000.00 8 hours ago Document Control - Required Exp in Data Entry and Validation (Entry Level)
Lehi, UT $130,300.00-$270,200.00 4 days ago West Jordan, UT $80,000.00-$199,500.00 2 weeks ago Data Entry Specialist - Nutrition Care Services
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
AI Data Specialist
role at
NiCE Join to apply for the
AI Data Specialist
role at
NiCE Get AI-powered advice on this job and more exclusive features. As an AI Data Specialist, you are responsible for supporting and driving the use of AI tool sets to define, develop, manage, and improve NiCE Enlighten AIs data solutions. In this capacity, you will act as an Interaction Analytics data expert who understands key data development and the impact of downstream cases and value to be derived from having data generated from unstructured interactions. You will partner closely with the Customer Engagement Analytics (CEA) Research, Product and Services teams blending your data expertise with best-in-class technology advancements and client insights to accomplish the teams objectives. AI Data Specialists are experts in the value and insights from structured data derived from unstructured Customer Experience (CX) interactions. Its that expertise, along with technical fluency that allow the Enlighten AI data team to build scalable out of the box data structures that dive operational and measurable outcomes. The range of responsibility include the development of the underlying data structures, along with the ability to understand new and evolving client requests for improvement and the ability to incorporate those needs into a successful build and execution plan for your domain expertise. The ideal candidate is intellectually inquisitive, with strong communication, organization, analytical and technical capabilities. As a self-starter, they are not afraid to roll up their sleeves to learn and validate evolving toolsets while maintaining focus on what success looks like with our ultimate goals for data solutions. As they gain and maintain system and data expertise, the roll will continue to open up for direct client interactions, feedback capture and build plans. P rimary Functions/Responsibilities Serve as the (team) focal point for the development of pre-defined data structures for automated analysis of large sets of CX interactions across all channels (audio, chat, email, social, etc.). Support validations of completed and evolving data structures to ensure high standards for precision and recall are met Test evolving tools from Research that support the development of the data structures. Provide feedback to the Research and Product teams on how we continue to evolve tooling and data integration with CEA products. Work with client requirements to understand new requests and how we can or cannot meet them. Some team members may work directly with clients as a Subject Matter Expert to discuss data solutions, expectations and best practices. Educate field teams (Consulting and Customer Success) on data solutions, definitions, best practices, etc. Provide input on the use of developed data models for both Product and Field teams to optimize the use of developed data assets. As the Enlighten AI team is focused on Data Innovation, team members may be asked to support other projects, solutions and/or deployments using other Enlighten AI solutions. The discussed Research Toolsets are primarily focused on customized topic and semantic modeling components that provide a system driven approach to defining datapoints that mater within CX interactions. AI Data Specialists utilize the output of these tools to create a range of datapoints and provide feedback to improve the accuracy and usability of the systems outputs. AI Data Specialists are experts in the data, not the underlying AI algorithms and applications (i.e. Data Scientists) . Required Education Bachelors degree in Management, Finance, Business Intelligence / Analytics, or a related field. Required Experience/Skills 5+ years of consultative account/program management experience
and/or
significant experience with business intelligence, analytics, and data visualization as a services provider Experience with use of technology to build and analyze datasets for operational outcomes Experience with the development, positioning and quantification of operational recommendations Excellent oral and written communication skills in English Ability to create and deliver polished presentations using Microsoft PowerPoint to different levels of audience Ability to multi-task and meet deadlines when supporting requests that create competing priorities Ability to develop and maintain good working relationships with cross-functional teams Ability to communicate comfortably across all levels of corporate structure Ability to work with sales executives and assist with opportunities as subject matter expert Demonstrated ability to take the initiative and work in a self-directed manner Ability to thrive in a changing environment Preferred Experience Experience in Management Consulting Seniority level
Seniority level
Associate Employment type
Employment type
Full-time Job function
Job function
Engineering and Information Technology Industries
Software Development Referrals increase your chances of interviewing at NiCE by 2x Sign in to set job alerts for Data Specialist roles.
Provo, UT $84,468.80-$97,136.00 6 days ago South Salt Lake, UT $16.00-$18.00 1 month ago West Valley City, UT $20.00-$31.00 13 hours ago Salt Lake City, UT $65,000.00-$75,000.00 12 hours ago Salt Lake City, UT $47,600.00-$90,000.00 1 week ago Special Agent: Mathametics/Data Expertise
Salt Lake City Metropolitan Area $99,461.00-$128,329.00 1 week ago Salt Lake City, UT $86,000.00-$135,000.00 2 weeks ago Data Engineering - Data Quality & Governance - Salt Lake City - Associate
Hill Air Force Base, UT $34,450.00-$62,275.00 6 days ago Salt Lake City Metropolitan Area $90,000.00-$112,000.00 2 weeks ago Salt Lake City Metropolitan Area $86,000.00-$107,000.00 1 week ago Staff Engineer - Finance Data Specialist (Remote)
Salt Lake City, UT $115,000.00-$260,000.00 8 hours ago Document Control - Required Exp in Data Entry and Validation (Entry Level)
Lehi, UT $130,300.00-$270,200.00 4 days ago West Jordan, UT $80,000.00-$199,500.00 2 weeks ago Data Entry Specialist - Nutrition Care Services
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr