Customer Service Job at Platinum Coastal Group in Houston

Platinum Coastal Group provided pay range This range is provided by Platinum Coastal Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $20.00/hr - $25.00/hr Entry Level Customer Service Representative Please note that this is an on‑site role, so a commute Monday through Friday is required. The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers, this position acts as a bridge between the company and its clients, addressing inquiries, handling complaints, and providing information about products and services. The importance of this role cannot be overstated; it directly impacts the organization’s reputation and customer retention rates. A successful Customer Service representative is not only knowledgeable about the company’s offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly, this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross‑functionally with various departments, the Customer Service representative plays an essential part in optimizing the customer experience, contributing significantly to the overall growth and success of the organization. Customer Service Representative Duties Handle customer inquiries in‑store Provide accurate information on products and services to assist customers. Resolve customer complaints and issues in a timely and effective manner. Maintain a friendly and professional demeanor in all interactions. Document customer interactions and transactions thoroughly. Follow up with customers to ensure satisfactory resolution of their issues. Identify and elevate issues to appropriate departments when necessary. Assist customers with order placements, modifications, and cancellations. Gather customer feedback to improve services and products. Participate in training and workshops to enhance product knowledge. Collaborate with team members to achieve service excellence. Monitor and track customer inquiries and report patterns to management. Maintain knowledge of the company's policies and procedures. Support marketing promotions and communicate relevant information to customers. Contribute to a positive team environment and assist colleagues when needed. Customer Service Representative Requirements High school diploma or equivalent; bachelor’s degree preferred. Previous customer service or client‑facing experience is advantageous. Strong oral and written communication skills. Proficiency in customer service software and tools. Ability to multitask and prioritize effectively under pressure. Basic understanding of business operations and customer needs. Familiarity with CRM systems and practices. Excellent organizational and time management skills. Strong analytical and problem‑solving abilities. Comfortable working in a fast‑paced environment. Ability to work both independently and as part of a team. Flexible schedule availability, including weekends and holidays. Fluency in multiple languages is an advantage. Willingness to embrace ongoing training and development. Strong commitment to customer satisfaction and service excellence. Positive attitude and resilience in handling challenging situations. Seniority level Entry level Employment type Full‑time Job function Other Industries Advertising Services Skills: problem solving, time management skills, customer service and support, ability to multitask, problem‑solving skills, effective communication, strong analytical and problem‑solving abilities, customer service experience, adaptability, CRM familiarity, familiarity with CRM systems, multi‑tasking, collaboration, positive attitude, communication skills, fluent in multiple languages, customer feedback, sales support, customer satisfaction commitment, strong interpersonal skills, CRM systems and practices, flexibility and adaptability, customer service, flexible scheduling, active listening, organization, strong oral and written communication, knowledge of CRM systems, teamwork and collaboration, sales, excellent organizational skills, customer satisfaction and service excellence, written communication, flexible schedule availability, empathy, multitasking, problem resolution, flexibility in schedule, analytical and problem‑solving abilities, multitasking and prioritization, organization skills, ability to multitask and prioritize, flexibility in schedule availability, oral and written communication skills, customer feedback gathering, strong communication skills, customer service software, customer satisfaction, analytical abilities, conflict resolution, analytical skills, customer service representatives, bilingual or multilingual abilities, language fluency, basic understanding of business operations, strong analytical skills, service excellence, documentation, oral communication, prioritization, flexibility, time management, ability to multitask and prioritize effectively, positive attitude and resilience, communication, problem‑solving abilities, customer service skills, bilingualism, customer feedback management, teamwork, interpersonal skills, CRM systems, strong oral and written communication skills, proficiency in customer service software and tools, team collaboration, familiarity with CRM systems and practices, resilience, proficiency in customer service software, customer relationship management (CRM), customer service software proficiency, problem‑solving, resilience in challenging situations, basic understanding of business operations and customer needs, CRM systems familiarity, organizational and time management skills, customer feedback analysis, excellent organizational and time management skills, organizational skills, ability to multitask and prioritize under pressure, CRM knowledge, ability to multitask and prioritize effectively under pressure, CRM knowledge, ability to multitask and prioritize effectively under pressure #J-18808-Ljbffr