Pyramid Global Hospitality
Director of National Accounts
Pyramid Global Hospitality, Naples, Florida, United States, 34120
Director Of National Accounts
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Welcome to Naples Grande Beach Resort, a prestigious property in the Pyramid Global Hospitality portfolio, nestled in the heart of Naples, Florida. Featuring 474 elegantly appointed guest rooms and boasting an expansive 85,000 square feet of meeting space across 35 versatile rooms, our resort isn't just a place to work; it's a dynamic experience. At Naples Grande Beach Resort, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, surrounded by stunning views of the Gulf of Mexico and lush tropical landscapes. We offer a wide range of positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you are just starting your career or looking to advance in the industry, we have opportunities for individuals at all levels of experience. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort. Take the first step towards a rewarding career by applying today. The Director of National Accounts is responsible for generating conference business from a local or national market, maximization of sales, development of potential markets and sound administration of assigned responsibilities through sensible delegation and personal attention to detail. In addition, the Director of National Accounts is responsible for supporting the overall team objectives with a variety of assigned duties and special projects. Responsibilities: Generates Room, F&B, Conference services revenue for the property. Achieves or exceeds revenue goals established by the Vice President of Resort Sales and Marketing. Creates a quarterly sales strategy plan with targeted business. Makes personal visits, when necessary, to target areas and calls on companies and organizations within their assigned markets located in a specific market or area. Identifies market patterns, trends and lead change as needed to protect customer share. Stays abreast of industry trends by reading newspapers and industry publications and makes recommendations of changes which would affect operations. Dedicates time to prospect for new business and utilizes company tools. Creates and presents a customer presentation. Utilizes Delphi to maintain account files and book repeat business. Responds to all leads from assigned areas and trace dates for follow up within the company standards. Sets up site inspections and follow through. Sends out creative proposals meeting customer needs. Attends trade shows pertinent to assigned markets and attends meetings, seminars and functions through membership in associations. Participates in community networking opportunities. Develops and maintains relationships with customers. Follows up with customers in a timely manner under the department guidelines. Conducts follow up conversations to gain feedback on meetings and take the lead on customer concerns/questions after a meeting. Resolves customer complaints, problems and other issues that may interfere with efficient sales operations. Maintains contact with meeting planners; maintains memberships and contacts in hotel industry associations. Consults with potential customers to understand their needs; identifies and suggests products and services that will meet those needs. Reviews and analyzes sales and operation records and reports to identify potential new accounts. Maintains a working relationship with departments interacting with conference groups. Partners with the conference planning team as required/necessary. Promotes all Pyramid properties and achieves quarterly Slingshot (referral) lead goals. Attends internal meetings as required. Performs general office duties and assists other departments, as required. Works on special projects as assigned by the Vice President of Resort Sales and Marketing. Qualifications: Skills: Must have the ability to solicit, qualify and secure business in addition to growing existing accounts. Possess a thorough knowledge of major market segments Self-motivated positive role model. Liaise with vendors and suppliers Schedule flexibility and ability to travel Excellent presentation, communication, organization and computer skills Proficient with Microsoft Word, Excel, Outlook, PowerPoint Excellent sales and customer service skills with proven negotiation skills. Ability to work in a fast-paced environment. Willingness to learn and adapt to a dynamic environment. Possesses a creative ability to think out of the box and provide solutions for obstacles. People Skills: Pro-active with a 'can do' positive attitude Likes to be busy, always looking for the next task or goal to achieve Great attention to detail in everything that they do Sociable and confident to deal with our guests Ability to problem solve in a situation Friendly, warm and welcoming always Professional in their outlook, taking pride in their appearance, performance and reputation Takes responsibility for their actions and holds others accountable Likes to own problems and find solutions for the benefit of the guests and teams alike Qualifications: Minimum (2) two years of college, degree desirable. Minimum (2) two years experience in the hospitality field as a sales manager. Excellent written and verbal communication skills. Prefer in hotel sales. An aggressive, outgoing and self-motivating individual with a professional and pleasant personality. About Naples Grande Beach Resort The resort has 474 guest rooms including 29 gulf view suites and 50 Garden Villas plus more than 83,000 square feet of meeting and event space. Every tower guestroom features a private balcony with direct views of the Gulf. Guests of the hotel have access to seven on-site restaurants and bars, three heated outdoor pools, a full-service luxury spa, golf course, an 8,000-square-foot fitness center, business center and an award-winning tennis facility with 15 courts. The property is surrounded by 200 acres of a protected mangrove estuary intertwined with a system of bridges and elevated walking paths that afford access to three miles of beachfront on the Gulf of Mexico. For more information, visit www.naplesgrande.com. About Pyramid Global Hospitality At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Welcome to Naples Grande Beach Resort, a prestigious property in the Pyramid Global Hospitality portfolio, nestled in the heart of Naples, Florida. Featuring 474 elegantly appointed guest rooms and boasting an expansive 85,000 square feet of meeting space across 35 versatile rooms, our resort isn't just a place to work; it's a dynamic experience. At Naples Grande Beach Resort, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, surrounded by stunning views of the Gulf of Mexico and lush tropical landscapes. We offer a wide range of positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you are just starting your career or looking to advance in the industry, we have opportunities for individuals at all levels of experience. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort. Take the first step towards a rewarding career by applying today. The Director of National Accounts is responsible for generating conference business from a local or national market, maximization of sales, development of potential markets and sound administration of assigned responsibilities through sensible delegation and personal attention to detail. In addition, the Director of National Accounts is responsible for supporting the overall team objectives with a variety of assigned duties and special projects. Responsibilities: Generates Room, F&B, Conference services revenue for the property. Achieves or exceeds revenue goals established by the Vice President of Resort Sales and Marketing. Creates a quarterly sales strategy plan with targeted business. Makes personal visits, when necessary, to target areas and calls on companies and organizations within their assigned markets located in a specific market or area. Identifies market patterns, trends and lead change as needed to protect customer share. Stays abreast of industry trends by reading newspapers and industry publications and makes recommendations of changes which would affect operations. Dedicates time to prospect for new business and utilizes company tools. Creates and presents a customer presentation. Utilizes Delphi to maintain account files and book repeat business. Responds to all leads from assigned areas and trace dates for follow up within the company standards. Sets up site inspections and follow through. Sends out creative proposals meeting customer needs. Attends trade shows pertinent to assigned markets and attends meetings, seminars and functions through membership in associations. Participates in community networking opportunities. Develops and maintains relationships with customers. Follows up with customers in a timely manner under the department guidelines. Conducts follow up conversations to gain feedback on meetings and take the lead on customer concerns/questions after a meeting. Resolves customer complaints, problems and other issues that may interfere with efficient sales operations. Maintains contact with meeting planners; maintains memberships and contacts in hotel industry associations. Consults with potential customers to understand their needs; identifies and suggests products and services that will meet those needs. Reviews and analyzes sales and operation records and reports to identify potential new accounts. Maintains a working relationship with departments interacting with conference groups. Partners with the conference planning team as required/necessary. Promotes all Pyramid properties and achieves quarterly Slingshot (referral) lead goals. Attends internal meetings as required. Performs general office duties and assists other departments, as required. Works on special projects as assigned by the Vice President of Resort Sales and Marketing. Qualifications: Skills: Must have the ability to solicit, qualify and secure business in addition to growing existing accounts. Possess a thorough knowledge of major market segments Self-motivated positive role model. Liaise with vendors and suppliers Schedule flexibility and ability to travel Excellent presentation, communication, organization and computer skills Proficient with Microsoft Word, Excel, Outlook, PowerPoint Excellent sales and customer service skills with proven negotiation skills. Ability to work in a fast-paced environment. Willingness to learn and adapt to a dynamic environment. Possesses a creative ability to think out of the box and provide solutions for obstacles. People Skills: Pro-active with a 'can do' positive attitude Likes to be busy, always looking for the next task or goal to achieve Great attention to detail in everything that they do Sociable and confident to deal with our guests Ability to problem solve in a situation Friendly, warm and welcoming always Professional in their outlook, taking pride in their appearance, performance and reputation Takes responsibility for their actions and holds others accountable Likes to own problems and find solutions for the benefit of the guests and teams alike Qualifications: Minimum (2) two years of college, degree desirable. Minimum (2) two years experience in the hospitality field as a sales manager. Excellent written and verbal communication skills. Prefer in hotel sales. An aggressive, outgoing and self-motivating individual with a professional and pleasant personality. About Naples Grande Beach Resort The resort has 474 guest rooms including 29 gulf view suites and 50 Garden Villas plus more than 83,000 square feet of meeting and event space. Every tower guestroom features a private balcony with direct views of the Gulf. Guests of the hotel have access to seven on-site restaurants and bars, three heated outdoor pools, a full-service luxury spa, golf course, an 8,000-square-foot fitness center, business center and an award-winning tennis facility with 15 courts. The property is surrounded by 200 acres of a protected mangrove estuary intertwined with a system of bridges and elevated walking paths that afford access to three miles of beachfront on the Gulf of Mexico. For more information, visit www.naplesgrande.com. About Pyramid Global Hospitality At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.