isolved
Are you ready to embark on a thrilling journey in customer service? isolved is seeking a
full-time Customer Support Representative
to join our
on-site team in Fremont, Indiana!
In this position, you'll usually work during business hours, but
the schedule is flexible (8-5 pm or 7-4 pm EST)
You'll leverage your exceptional communication skills in a dynamic, customer-centric environment, turning inquiries into delightful solutions. Additionally, you'll get to showcase your problem-solving prowess and strengthen relationships with our clients, making a genuine impact every day. Join a fun and flexible team that celebrates your contributions and desires your growth! You will have benefits such as
Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary + Bonuses, and Flexible Time Off . This is not just a job; it's a chance to reshape the HR landscape while enjoying the freedom of a
fully hybrid position!
isolved: Our Story
isolved is the most-trusted HCM technology leader, providing the best combination of software and services to meet the needs of today's People Heroes, HR, payroll, and benefits professionals. From talent acquisition to workforce management to talent management, our solutions are delivered directly or through our HRO partner network to more than 5 million employees and 145,000 employers across all 50 states who use them every day to increase productivity, accelerate decision-making and ensure performance, while reducing risk. isolved People Cloud, our intelligently connected platform, automates the entire employee experience by design, so that organizations can engage, empower, and energize their talent while freeing their People Heroes to exceed their goals and grow their careers.
What does a Customer Support Representative do?
In this exciting role, you'll respond to customer inquiries with professionalism and accuracy, employing your adept probing skills to fully understand and meet their needs. Adopting our "leave no stone left unturned" philosophy, you'll ensure that every interaction is thorough and engaging. You will actively manage the FBA/COBRA Customer Support phone queues, resolve issues with a sense of urgency, and provide timely follow-ups on unresolved matters. Escalating complex concerns according to our standard operating procedures, you'll maintain precise documentation of all communications and complete assigned tasks efficiently.
With opportunities for skill enhancement through customer service training, this role promises growth and success in a supportive, energetic environment where you can truly make a difference!
What you need to be successful
To thrive as a Customer Service Representative, you'll need a diverse set of skills and a passion for delivering outstanding customer experiences. Proficiency in
Microsoft Office Strong organizational and communication skills
will empower you to
multitask
seamlessly in our fast-paced environment, ensuring that every customer query is addressed promptly and accurately. Proficiency in problem analysis, troubleshooting, and problem-solving
will enhance your ability to resolve issues efficiently. A high school diploma or equivalent, coupled with
2-3 years of experience in a professional customer-facing office environment Strong customer service Be located in one of the following states: NC, AZ, IA, IN, UT, MA
Ready to join our team?
So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!
In adherence to relevant pay transparency legislation and regulations, we endeavor to offer clarity regarding our compensation methodology for this position. While specific pay ranges are presently under review to ensure alignment with competitive market standards, we will furnish this information upon finalization.
At our organization, individual compensation structures are established through a consistent and equitable process, taking into account various pertinent factors. These factors encompass geographic location, job-specific competencies, educational attainment, professional certifications, and pertinent experience. This structured approach enables us to align our total rewards package competitively with each employee's qualifications, duties, and contributions to our collective success.
An employee's comprehensive compensation package comprises diverse components, such as base salary, performance-linked bonuses or commissions, long-term incentives like equity grants, and an extensive benefits portfolio. Should you advance as a finalist candidate, you will have the opportunity to explore our overarching compensation philosophy, practices, and how your unique background informs an appropriate compensation proposition.
Our commitment lies in fostering a fair, impartial, and transparent compensation framework throughout our workforce. All compensation determinations are aimed at justly acknowledging and rewarding the value, qualifications, and significant contributions that our employees bring to their roles and to the company's achievements. We welcome your inquiries about our principles of pay equity, accompanying analyses, and associated procedures throughout the recruitment process.
full-time Customer Support Representative
to join our
on-site team in Fremont, Indiana!
In this position, you'll usually work during business hours, but
the schedule is flexible (8-5 pm or 7-4 pm EST)
You'll leverage your exceptional communication skills in a dynamic, customer-centric environment, turning inquiries into delightful solutions. Additionally, you'll get to showcase your problem-solving prowess and strengthen relationships with our clients, making a genuine impact every day. Join a fun and flexible team that celebrates your contributions and desires your growth! You will have benefits such as
Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary + Bonuses, and Flexible Time Off . This is not just a job; it's a chance to reshape the HR landscape while enjoying the freedom of a
fully hybrid position!
isolved: Our Story
isolved is the most-trusted HCM technology leader, providing the best combination of software and services to meet the needs of today's People Heroes, HR, payroll, and benefits professionals. From talent acquisition to workforce management to talent management, our solutions are delivered directly or through our HRO partner network to more than 5 million employees and 145,000 employers across all 50 states who use them every day to increase productivity, accelerate decision-making and ensure performance, while reducing risk. isolved People Cloud, our intelligently connected platform, automates the entire employee experience by design, so that organizations can engage, empower, and energize their talent while freeing their People Heroes to exceed their goals and grow their careers.
What does a Customer Support Representative do?
In this exciting role, you'll respond to customer inquiries with professionalism and accuracy, employing your adept probing skills to fully understand and meet their needs. Adopting our "leave no stone left unturned" philosophy, you'll ensure that every interaction is thorough and engaging. You will actively manage the FBA/COBRA Customer Support phone queues, resolve issues with a sense of urgency, and provide timely follow-ups on unresolved matters. Escalating complex concerns according to our standard operating procedures, you'll maintain precise documentation of all communications and complete assigned tasks efficiently.
With opportunities for skill enhancement through customer service training, this role promises growth and success in a supportive, energetic environment where you can truly make a difference!
What you need to be successful
To thrive as a Customer Service Representative, you'll need a diverse set of skills and a passion for delivering outstanding customer experiences. Proficiency in
Microsoft Office Strong organizational and communication skills
will empower you to
multitask
seamlessly in our fast-paced environment, ensuring that every customer query is addressed promptly and accurately. Proficiency in problem analysis, troubleshooting, and problem-solving
will enhance your ability to resolve issues efficiently. A high school diploma or equivalent, coupled with
2-3 years of experience in a professional customer-facing office environment Strong customer service Be located in one of the following states: NC, AZ, IA, IN, UT, MA
Ready to join our team?
So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!
In adherence to relevant pay transparency legislation and regulations, we endeavor to offer clarity regarding our compensation methodology for this position. While specific pay ranges are presently under review to ensure alignment with competitive market standards, we will furnish this information upon finalization.
At our organization, individual compensation structures are established through a consistent and equitable process, taking into account various pertinent factors. These factors encompass geographic location, job-specific competencies, educational attainment, professional certifications, and pertinent experience. This structured approach enables us to align our total rewards package competitively with each employee's qualifications, duties, and contributions to our collective success.
An employee's comprehensive compensation package comprises diverse components, such as base salary, performance-linked bonuses or commissions, long-term incentives like equity grants, and an extensive benefits portfolio. Should you advance as a finalist candidate, you will have the opportunity to explore our overarching compensation philosophy, practices, and how your unique background informs an appropriate compensation proposition.
Our commitment lies in fostering a fair, impartial, and transparent compensation framework throughout our workforce. All compensation determinations are aimed at justly acknowledging and rewarding the value, qualifications, and significant contributions that our employees bring to their roles and to the company's achievements. We welcome your inquiries about our principles of pay equity, accompanying analyses, and associated procedures throughout the recruitment process.