TEKsystems
TEKsystems Global Services Desktop Support Manager
In this role, desktop support management is required in addition to having previous asset management and/or imaging and development experience. High visibility and interaction with the user community. Primary Responsibilities:
Service-Now or a comparable ITSM tool expertise: Demonstrate in-depth proficiency with Service-Now, leveraging its capabilities for ticketing, task management, knowledge, and reporting. Contractual Adherence & Reporting: Ensure services perfectly align with contractual obligations. Expertly construct and present data-driven reports, emphasizing transparency. Recruitment & Team Building: Lead the hiring process for the Field Service team(s). Seek candidates aligning with our values and objectives, assessing technical and interpersonal aptitudes. Discipline & Personnel Management: Serve as the primary executor of our established progressive discipline system, fostering the growth of team members. Stakeholder Relations: Forge robust relationships with clients, addressing their evolving needs and regularly seeking feedback for continuous improvement. Team Guidance: Inspire and nurture the on-site team, conducting performance assessments and setting growth-oriented objectives. On-Site Commitment: Maintain a consistent presence on site, on premise at the client location(s). Understanding TEKsystems Offerings: Possess a deep understanding of TEKsystems' additional service offerings. This knowledge is pivotal for the role's core responsibilities and for providing consultative advice to the client. Internal Collaboration & TEKsystems Familiarity: Cultivate and nurture relationships within TEKsystems, spanning various departments and teams. A thorough comprehension of our internal processes, functions, and corporate culture is vital. Desktop Services Management: Manage a cohesive team of Field Service Technicians, spanning various locations within the greater Chicago area. Oversee the staffing and operations of walk-up assistance and tickets escalated through the process across these locations, ensuring end users receive immediate and proficient assistance. Top Skills:
Project management, agile, program management, customer relationship management, communication, and leadership skills. Pay and Benefits:
The pay range for this position is $105,000.00 - $150,000.00/yr. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: Medical, Dental, and Vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life and AD&D for employee and dependents) Short and Long-Term Disability Health Spending Account (HSA) Transportation Benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type:
This is a fully onsite position in Chicago, IL. Application Deadline:
This position is anticipated to close on Aug 1, 2025. About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
In this role, desktop support management is required in addition to having previous asset management and/or imaging and development experience. High visibility and interaction with the user community. Primary Responsibilities:
Service-Now or a comparable ITSM tool expertise: Demonstrate in-depth proficiency with Service-Now, leveraging its capabilities for ticketing, task management, knowledge, and reporting. Contractual Adherence & Reporting: Ensure services perfectly align with contractual obligations. Expertly construct and present data-driven reports, emphasizing transparency. Recruitment & Team Building: Lead the hiring process for the Field Service team(s). Seek candidates aligning with our values and objectives, assessing technical and interpersonal aptitudes. Discipline & Personnel Management: Serve as the primary executor of our established progressive discipline system, fostering the growth of team members. Stakeholder Relations: Forge robust relationships with clients, addressing their evolving needs and regularly seeking feedback for continuous improvement. Team Guidance: Inspire and nurture the on-site team, conducting performance assessments and setting growth-oriented objectives. On-Site Commitment: Maintain a consistent presence on site, on premise at the client location(s). Understanding TEKsystems Offerings: Possess a deep understanding of TEKsystems' additional service offerings. This knowledge is pivotal for the role's core responsibilities and for providing consultative advice to the client. Internal Collaboration & TEKsystems Familiarity: Cultivate and nurture relationships within TEKsystems, spanning various departments and teams. A thorough comprehension of our internal processes, functions, and corporate culture is vital. Desktop Services Management: Manage a cohesive team of Field Service Technicians, spanning various locations within the greater Chicago area. Oversee the staffing and operations of walk-up assistance and tickets escalated through the process across these locations, ensuring end users receive immediate and proficient assistance. Top Skills:
Project management, agile, program management, customer relationship management, communication, and leadership skills. Pay and Benefits:
The pay range for this position is $105,000.00 - $150,000.00/yr. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Our full-time, internal employment benefits include the following: Medical, Dental, and Vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life and AD&D for employee and dependents) Short and Long-Term Disability Health Spending Account (HSA) Transportation Benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type:
This is a fully onsite position in Chicago, IL. Application Deadline:
This position is anticipated to close on Aug 1, 2025. About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.