Serenity Healthcare
TMS Tech (Customer Care Specialist)
Learn how healthcare should be delivered
help people
build a career
no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Care Specialist (TMS Technician) for our Biltmore office. Your primary responsibility will be helping patients heal using TMS treatment. Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people. Benefits Launch a career in healthcare with no experience Serenity covers 90% of the premium for insurance benefits (Medical, Dental, Vision) 20 days off annually (10 PTO days and 10 Holidays) Paid TMS training program Employee access to Serenity's treatment options Responsibilities Build relationships with patients built around gratitude One on one coaching and commitment to patients during treatment Work autonomously to determine goals and best coaching strategies with your patients Own outcomes of patient treatment Qualifications High School Diploma/ GED. Strong customer service mindset. Three years' work experience in customer service required Excellent verbal and written communication, and basic math skills. Well-versed in de-escalation skills and ability to connect with individuals. About Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Learn how healthcare should be delivered
help people
build a career
no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Care Specialist (TMS Technician) for our Biltmore office. Your primary responsibility will be helping patients heal using TMS treatment. Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people. Benefits Launch a career in healthcare with no experience Serenity covers 90% of the premium for insurance benefits (Medical, Dental, Vision) 20 days off annually (10 PTO days and 10 Holidays) Paid TMS training program Employee access to Serenity's treatment options Responsibilities Build relationships with patients built around gratitude One on one coaching and commitment to patients during treatment Work autonomously to determine goals and best coaching strategies with your patients Own outcomes of patient treatment Qualifications High School Diploma/ GED. Strong customer service mindset. Three years' work experience in customer service required Excellent verbal and written communication, and basic math skills. Well-versed in de-escalation skills and ability to connect with individuals. About Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.