HEI Hotels and Resorts
Membership Sales Manager
At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the Bay Area. We take pride in creating memorable experiences for our guestsand a rewarding, inclusive workplace for our colleagues. Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area. Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay. The Membership Sales Manager is responsible for driving membership growth, onboarding, and member engagement strategies at the Club. This position plays a critical part in generating new member acquisition, managing leads within the sales pipeline, supporting member retention, and fostering a high-touch experience from prospect to conversion. The Sales Manager will maintain strong relationships with both prospects and members, serve as an ambassador for the Club, and collaborate with all departments to ensure the members' experience is seamless, personalized, and value driven. This individual should be motivated, focused, and possess strong sales expertise along with a deep appreciation for club culture, hospitality, and lifestyle-driven services. Position Expectations And Responsibilities:
Membership Sales & Lead Generation:
Proactively identify and generate qualified leads through outreach strategies. Establish and maintain a consistent pipeline of potential members. Conduct personalized prospect consultations and follow-ups. Present membership packages clearly and confidently. Track and report sales performance metrics. Collaborate with the marketing/communications team on campaigns. Collaborate with local vendors and real estate agents to develop leads. Member Onboarding & Orientation:
Design and implement a structured onboarding process. Schedule and lead new member orientation sessions. Partner with department heads to integrate new members. Facilitate personal introductions between new members and staff. Monitor early engagement to support retention. Member Experience, Relationship Building & Retention:
Build strong relationships with prospective and current members. Act as the primary point of contact for membership-related inquiries. Serve as a visible presence at club events. Collaborate with Member Services to recommend relevant events. Identify at-risk members and initiate retention strategies. Maintain detailed member profiles. Event & Prospect Engagement:
Plan and execute membership events and open houses. Attend club events as a representative and ambassador. Coordinate with events and F&B departments for compelling experiences. Sales Administration & Reporting:
Maintain accurate membership records and reporting documents. Track sales performance, lead sources, and member satisfaction metrics. Assist with developing sales tools and communication templates. Coordinate with hotel and resort staff for member conversions. Monitor capacity levels and suggest action plans. Analyze membership trends and develop strategies. Stay informed on market conditions and industry benchmarks. Provide regular updates on membership performance. Recommend creative membership campaigns and referral incentives. Assist with pricing reviews and strategic membership campaigns. Collaboration & Cross-Departmental Support:
Work with various departments to stay informed and promote offerings. Partner with hotel/resort management for cross-promotional opportunities. Collaborate with marketing and communications for brand consistency. Professionalism & Club Culture Alignment:
Exhibit a polished, professional presence. Uphold the club's values and commitment to hospitality. Maintain confidentiality, sound judgment, and integrity. Performance Factors:
Sales Growth & Participation: Consistently design and implement targeted sales initiatives. Member Satisfaction & Retention: Foster a dynamic, inclusive club culture. Event Attendance: Attend club events as a representative and ambassador. Innovation & Strategic Growth: Introduce new and creative sales strategies. Attendance/Punctuality and Dependability: Depended upon to report to work on time. Teamwork and Flexibility: Ability to help and share knowledge with others. Communication and Contact: Communicate effectively both verbally and in writing. Relationships with Others: Provide cooperative, responsive, and courteous service. Initiative and Productivity: Initiate work activities and seek responsibility. Judgment and Analytical Ability: Seek clarification when unsure and keep supervisor informed. Qualifications:
Skills: Actively Listening Speaking Time Management Critical Thinking Abilities: Oral Expression Problem Sensitivity Written Comprehension Oral Comprehension Communication Teamwork Education and Experience: Bachelor's degree in business administration, marketing, hospitality management, or a related field required 5+ years of progressive sales experience, ideally in luxury lifestyle, private club, hospitality, or sports-related industries. Preferred experience with CRM platforms, lead tracking systems, and digital marketing tools. Excellent interpersonal, presentation, and written communication skills. A strong background in event sales, membership sales, or partnership development is highly preferred. Compensation:
Salary Range: $75,000.00 - $85,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes Benefits:
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.
At Claremont Resort & Club, we believe that exceptional hospitality starts with extraordinary people. For over a century, our iconic resort has set the standard for luxury and service in the Bay Area. We take pride in creating memorable experiences for our guestsand a rewarding, inclusive workplace for our colleagues. Situated on 22 acres in the Berkeley and Oakland Hills, Claremont Resort & Club seamlessly blends its rich 19th-century history with the modern day to offer the very best of the Bay Area. Guests dine with friends at Limewood, relax at our urban oasis, The Spa at the Claremont, and discover total wellness at The Club at the Claremont- all while taking in the breathtaking views of the San Francisco Bay. The Membership Sales Manager is responsible for driving membership growth, onboarding, and member engagement strategies at the Club. This position plays a critical part in generating new member acquisition, managing leads within the sales pipeline, supporting member retention, and fostering a high-touch experience from prospect to conversion. The Sales Manager will maintain strong relationships with both prospects and members, serve as an ambassador for the Club, and collaborate with all departments to ensure the members' experience is seamless, personalized, and value driven. This individual should be motivated, focused, and possess strong sales expertise along with a deep appreciation for club culture, hospitality, and lifestyle-driven services. Position Expectations And Responsibilities:
Membership Sales & Lead Generation:
Proactively identify and generate qualified leads through outreach strategies. Establish and maintain a consistent pipeline of potential members. Conduct personalized prospect consultations and follow-ups. Present membership packages clearly and confidently. Track and report sales performance metrics. Collaborate with the marketing/communications team on campaigns. Collaborate with local vendors and real estate agents to develop leads. Member Onboarding & Orientation:
Design and implement a structured onboarding process. Schedule and lead new member orientation sessions. Partner with department heads to integrate new members. Facilitate personal introductions between new members and staff. Monitor early engagement to support retention. Member Experience, Relationship Building & Retention:
Build strong relationships with prospective and current members. Act as the primary point of contact for membership-related inquiries. Serve as a visible presence at club events. Collaborate with Member Services to recommend relevant events. Identify at-risk members and initiate retention strategies. Maintain detailed member profiles. Event & Prospect Engagement:
Plan and execute membership events and open houses. Attend club events as a representative and ambassador. Coordinate with events and F&B departments for compelling experiences. Sales Administration & Reporting:
Maintain accurate membership records and reporting documents. Track sales performance, lead sources, and member satisfaction metrics. Assist with developing sales tools and communication templates. Coordinate with hotel and resort staff for member conversions. Monitor capacity levels and suggest action plans. Analyze membership trends and develop strategies. Stay informed on market conditions and industry benchmarks. Provide regular updates on membership performance. Recommend creative membership campaigns and referral incentives. Assist with pricing reviews and strategic membership campaigns. Collaboration & Cross-Departmental Support:
Work with various departments to stay informed and promote offerings. Partner with hotel/resort management for cross-promotional opportunities. Collaborate with marketing and communications for brand consistency. Professionalism & Club Culture Alignment:
Exhibit a polished, professional presence. Uphold the club's values and commitment to hospitality. Maintain confidentiality, sound judgment, and integrity. Performance Factors:
Sales Growth & Participation: Consistently design and implement targeted sales initiatives. Member Satisfaction & Retention: Foster a dynamic, inclusive club culture. Event Attendance: Attend club events as a representative and ambassador. Innovation & Strategic Growth: Introduce new and creative sales strategies. Attendance/Punctuality and Dependability: Depended upon to report to work on time. Teamwork and Flexibility: Ability to help and share knowledge with others. Communication and Contact: Communicate effectively both verbally and in writing. Relationships with Others: Provide cooperative, responsive, and courteous service. Initiative and Productivity: Initiate work activities and seek responsibility. Judgment and Analytical Ability: Seek clarification when unsure and keep supervisor informed. Qualifications:
Skills: Actively Listening Speaking Time Management Critical Thinking Abilities: Oral Expression Problem Sensitivity Written Comprehension Oral Comprehension Communication Teamwork Education and Experience: Bachelor's degree in business administration, marketing, hospitality management, or a related field required 5+ years of progressive sales experience, ideally in luxury lifestyle, private club, hospitality, or sports-related industries. Preferred experience with CRM platforms, lead tracking systems, and digital marketing tools. Excellent interpersonal, presentation, and written communication skills. A strong background in event sales, membership sales, or partnership development is highly preferred. Compensation:
Salary Range: $75,000.00 - $85,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes Benefits:
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.