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Holz Motors, Inc

Service Advisor

Holz Motors, Inc, Hales Corners, Wisconsin, United States, 53130

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About Us: Holz Motors, located in Hales Corners, WI, is a family‑owned dealership with a long‑standing reputation for quality vehicles, exceptional service, and community commitment. We strive to make every customer a customer for life, believing that happy employees create happy customers. Every team member plays a vital role in our success, and we are committed to providing a supportive environment, opportunities for growth, and the same award‑winning service our community has trusted for generations.

Position Overview: Holz Motors is seeking a customer‑focused Service Advisor to join our Service Department. This role serves as the first point of contact for customers and plays a key part in delivering a smooth and positive service experience. You will handle incoming calls, schedule appointments, write repair orders, and support customers throughout their visit. This position is ideal for individuals with strong customer service skills – experience in retail, hospitality, or similar fields is highly valued.

Key Responsibilities:

Deliver prompt, courteous, and efficient customer care

Set appointments and write repair orders

Serve as concierge support for customer inquiries by phone or in person

Ensure customers receive clear communication and world‑class service

Maintain consistent selling of technician time and distribute work efficiently

Carry out additional tasks that help enhance the overall customer experience

Qualifications:

Organized and friendly personality

Proven success in a customer service or sales‑related role

Ability to oversee and coordinate the work of others

Strong time‑management skills

Excellent communication skills

Professional appearance and demeanor

Experience with Tekion DMS preferred, but not required

What We Offer:

Medical and Dental Plan

$15k of employer‑paid life insurance

Ancillary insurance products available – life, disability, critical illness, accident

Employee Assistance Program

401(k) plan and Profit Sharing

Paid Holiday and Vacation – vacation available right away and 2 weeks at 1 year

Career advancement opportunities, promote from within

Employee vehicle purchase plans

Local event tickets – Brewers, Packers, Museum, Zoo

Proud community supporters of the Milwaukee Museum and Milwaukee Zoo

Discounts on products and services

Holz Motors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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