Hispanic Alliance for Career Enhancement
Operations Manager
Hispanic Alliance for Career Enhancement, Mount Airy, Maryland, United States, 21771
Position Summary
At CVS Health, we are building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose‑driven colleagues. We care for people where, when, and how they choose in a way that is uniquely more connected, more convenient and more compassionate, and we do it all with heart, each and every day.
The Operations Manager is a member of the Store Management team and helps people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager maintains an engaged, productive store team through strong leadership, initiative, and leading by example.
The Operations Manager supports the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store, including overall store management, sales and inventory management, employee staffing, training, development, financial management, and customer service leadership.
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short‑term goal of becoming a CVS Store Manager should apply for Store Manager in Training openings.
Essential Functions
Management
Lead others and work effectively with store crews.
Supervise, assign, and direct activities of the store's crew.
Effectively communicate information to store crew and supervisors in an open and timely manner.
Support the Store Manager with action plans for operational and service improvement.
Customer Service
Assist customers with questions, problems, and complaints.
Promote CVS customer service culture: greet, offer help, and thank customers.
Required Qualifications
Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication skills, leadership, supervision, and influencing skills.
Ability to work a full‑time flexible schedule, including some early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.
Preferred Qualifications
Experience as a retail manager or supervisor.
Education High School diploma or equivalent preferred but not required.
Anticipated Weekly Hours 40
Time Type Full time
Pay Range The typical pay range for this role is $19.00 – $29.00. This represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on experience, education, geography, and other relevant factors.
Great Benefits for Great People
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address different needs and preferences of colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/30/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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The Operations Manager is a member of the Store Management team and helps people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager maintains an engaged, productive store team through strong leadership, initiative, and leading by example.
The Operations Manager supports the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store, including overall store management, sales and inventory management, employee staffing, training, development, financial management, and customer service leadership.
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program, and Operations Managers are not eligible for direct promotion to Store Manager. Candidates with a short‑term goal of becoming a CVS Store Manager should apply for Store Manager in Training openings.
Essential Functions
Management
Lead others and work effectively with store crews.
Supervise, assign, and direct activities of the store's crew.
Effectively communicate information to store crew and supervisors in an open and timely manner.
Support the Store Manager with action plans for operational and service improvement.
Customer Service
Assist customers with questions, problems, and complaints.
Promote CVS customer service culture: greet, offer help, and thank customers.
Required Qualifications
Deductive reasoning ability, advanced analytical skills, and computer skills.
Advanced communication skills, leadership, supervision, and influencing skills.
Ability to work a full‑time flexible schedule, including some early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.
Preferred Qualifications
Experience as a retail manager or supervisor.
Education High School diploma or equivalent preferred but not required.
Anticipated Weekly Hours 40
Time Type Full time
Pay Range The typical pay range for this role is $19.00 – $29.00. This represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on experience, education, geography, and other relevant factors.
Great Benefits for Great People
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address different needs and preferences of colleagues, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/30/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr