Colorado Springs
Park Operations Administrator - Administration Support
Colorado Springs, Colorado Springs, Colorado, United States, 80509
Park Operations Administrator - Administration Support
The City of Colorado Springs, Pikes Peak – America’s Mountain (PPAM), is seeking an experienced and innovative individual to join our PPAM leadership team. The Parks Operations Administrator – Administration Support is an integral position steering the optimization of daily business and management operations to complement PPAM’s organizational cornerstones. This position assists in oversight of the financial integrity of the department, supervises a Senior Business Support Specialist and a seasonal administrative staff member, and reports to the PPAM Manager.
Job Type Full Time
Work Schedule Normal work hours are Monday through Friday from 7 am to 3:30 pm with the flexibility of working occasional weekend or after hours events.
Work Location Pikes Peak Gateway, 5089 Pikes Peak Hwy, Cascade, CO 80809
Learn more about the department https://coloradosprings.gov/PRCS
Responsibilities
Develop, implement, and continually refine standardized business processes to enhance operational efficiency, clarity, and consistency across the organization
Create, update, and maintain templates, workflows, and best practice documentation to support seamless collaboration and enable consistent execution of business operations
Conduct thorough quality checks/audits on financial processes, PCI compliance, internal documents, materials, and operational deliverables to ensure accuracy, completeness, and adherence to standards
Proactively partner with cross-functional teams to facilitate effective communication, information sharing, and alignment on business operations objectives and deliverables
Oversee and mentor Senior Business Support Specialist and seasonal administrative support positions including the recruitment, hiring, training, mentoring, scheduling, payroll, establishment of work priorities, and conducting performance evaluations
Assist in documenting and financial tracking of PPAM capital improvement projects, ensuring that project goals, timelines, and resources are effectively managed to achieve successful outcomes
Analyze visitation and sales reports to inform strategic quarterly operations adjustments
Assist with PPAM maintenance, fleet, and road operations use of Cartegraph & M5 AssetWorks software program reporting and tracking functions
Troubleshoot technically challenging issues with fee program‑related technologies and equipment that includes hardware, software, and peripheral devices such as hand‑held devices, computers, point‑of‑sale (POS) equipment, registers, tablets, scanning devices, and reservation systems
In collaboration with the City Legal department, review and manage compliance of business operations agreements
Remain current on legislative issues that affect the enterprise business operations industry
Serve as a liaison to various business operations related associations and task forces
Assist in annual budget preparation including conducting market analysis, financial forecasting and fiscal impacts, financial feasibility analysis, project and maintenance operations budgets
Assist Senior Business Support Specialist in providing oversight and support of accounts payable, accounts receivable, and cash receipts transactions
Prepare and deliver presentations to boards and committees as well as the public in relation to enterprise business projects and initiatives
Assist in tracking PPAM facilities, fleet, and road operations required permits and certifications
Conduct and participate in mandatory training as required by federal and state laws
Complete other duties as assigned
We are looking for candidates who demonstrate: Knowledge of:
Principles and application of critical thinking and analysis
Budget preparation and administration
Parks and recreation maintenance and operations
Research methods, data collection, project coordination and management
Modern office technology and supporting software with an emphasis on Microsoft products, especially Microsoft Excel
Point‑of‑sale software
Fleet and project management software
Cash handling and reconciliation processes
Supervision management methods for team members
Pertinent federal, state, and local laws, codes, and regulations
Ability to:
Lead, organize, and review the work of supervised team members
Prioritize, organize, and manage multiple work responsibilities
Research, analyze, and evaluate new service delivery methods and techniques and implement as necessary
Communicate clearly and concisely, verbally and in writing
Establish and maintain effective working relationships and decision‑making processes
Work collaboratively with internal and external stakeholders
Ensure dependability and detail‑orientation
Utilize modern office technology equipment and software programs
Troubleshoot technical problems – either independently or in coordination with the City’s IT department or other technical support
Coach, mentor and lead team members
We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education.
Bachelor’s degree from an accredited college or university with major coursework in a related area of study.
Three years of full‑time, professional experience in a related field, including two years of administrator and/or supervisory experience.
The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants.
Designation as a Certified Parks and Recreation Professional (CPRP) or Certified Parks and Recreation Executive (CPRE)
Experience in the recreational tourism and hospitality industry
Experience utilizing PeopleSoft, Aluvii, M5 AssetWorks, and/or Cartegraph software programs
Experience in developing and cultivating successful partners, contracts, and agreements, with both internal and external stakeholders
Process improvement certifications
Process and general management certifications
Experience leveraging data and analytics to identify trends and provide actionable insights that drive strategic decision‑making
Please contact Katie McLaughlin at katie.mclaughlin@coloradosprings.gov for any questions about this position.
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Job Type Full Time
Work Schedule Normal work hours are Monday through Friday from 7 am to 3:30 pm with the flexibility of working occasional weekend or after hours events.
Work Location Pikes Peak Gateway, 5089 Pikes Peak Hwy, Cascade, CO 80809
Learn more about the department https://coloradosprings.gov/PRCS
Responsibilities
Develop, implement, and continually refine standardized business processes to enhance operational efficiency, clarity, and consistency across the organization
Create, update, and maintain templates, workflows, and best practice documentation to support seamless collaboration and enable consistent execution of business operations
Conduct thorough quality checks/audits on financial processes, PCI compliance, internal documents, materials, and operational deliverables to ensure accuracy, completeness, and adherence to standards
Proactively partner with cross-functional teams to facilitate effective communication, information sharing, and alignment on business operations objectives and deliverables
Oversee and mentor Senior Business Support Specialist and seasonal administrative support positions including the recruitment, hiring, training, mentoring, scheduling, payroll, establishment of work priorities, and conducting performance evaluations
Assist in documenting and financial tracking of PPAM capital improvement projects, ensuring that project goals, timelines, and resources are effectively managed to achieve successful outcomes
Analyze visitation and sales reports to inform strategic quarterly operations adjustments
Assist with PPAM maintenance, fleet, and road operations use of Cartegraph & M5 AssetWorks software program reporting and tracking functions
Troubleshoot technically challenging issues with fee program‑related technologies and equipment that includes hardware, software, and peripheral devices such as hand‑held devices, computers, point‑of‑sale (POS) equipment, registers, tablets, scanning devices, and reservation systems
In collaboration with the City Legal department, review and manage compliance of business operations agreements
Remain current on legislative issues that affect the enterprise business operations industry
Serve as a liaison to various business operations related associations and task forces
Assist in annual budget preparation including conducting market analysis, financial forecasting and fiscal impacts, financial feasibility analysis, project and maintenance operations budgets
Assist Senior Business Support Specialist in providing oversight and support of accounts payable, accounts receivable, and cash receipts transactions
Prepare and deliver presentations to boards and committees as well as the public in relation to enterprise business projects and initiatives
Assist in tracking PPAM facilities, fleet, and road operations required permits and certifications
Conduct and participate in mandatory training as required by federal and state laws
Complete other duties as assigned
We are looking for candidates who demonstrate: Knowledge of:
Principles and application of critical thinking and analysis
Budget preparation and administration
Parks and recreation maintenance and operations
Research methods, data collection, project coordination and management
Modern office technology and supporting software with an emphasis on Microsoft products, especially Microsoft Excel
Point‑of‑sale software
Fleet and project management software
Cash handling and reconciliation processes
Supervision management methods for team members
Pertinent federal, state, and local laws, codes, and regulations
Ability to:
Lead, organize, and review the work of supervised team members
Prioritize, organize, and manage multiple work responsibilities
Research, analyze, and evaluate new service delivery methods and techniques and implement as necessary
Communicate clearly and concisely, verbally and in writing
Establish and maintain effective working relationships and decision‑making processes
Work collaboratively with internal and external stakeholders
Ensure dependability and detail‑orientation
Utilize modern office technology equipment and software programs
Troubleshoot technical problems – either independently or in coordination with the City’s IT department or other technical support
Coach, mentor and lead team members
We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education.
Bachelor’s degree from an accredited college or university with major coursework in a related area of study.
Three years of full‑time, professional experience in a related field, including two years of administrator and/or supervisory experience.
The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants.
Designation as a Certified Parks and Recreation Professional (CPRP) or Certified Parks and Recreation Executive (CPRE)
Experience in the recreational tourism and hospitality industry
Experience utilizing PeopleSoft, Aluvii, M5 AssetWorks, and/or Cartegraph software programs
Experience in developing and cultivating successful partners, contracts, and agreements, with both internal and external stakeholders
Process improvement certifications
Process and general management certifications
Experience leveraging data and analytics to identify trends and provide actionable insights that drive strategic decision‑making
Please contact Katie McLaughlin at katie.mclaughlin@coloradosprings.gov for any questions about this position.
#J-18808-Ljbffr