Rock Dental Brands
Orthodontic Regional Operations Manager - Rock Dental Brands
Rock Dental Brands, Saint Louis, Missouri, United States, 63146
Orthodontic Regional Operations Manager – Rock Dental Brands
It’s fun to work in a company where people truly BELIEVE in what they’re doing. We’re committed to bringing passion and customer focus to the business. Rock Dental Brands, a leader in the DSO industry, has an amazing opportunity for a highly motivated, confident, and experienced managerial leader to join us as an Orthodontic Clinic Regional Manager. You will lead a team of Practice Managers through daily operations and ensure KPIs are being met.
Responsibilities Operational Duties
Consistently and effectively communicate the company objectives to all practice team leaders through organized and scheduled email communications, video conference calls, and phone calls.
Manage practice teams towards maintaining acceptable operational and human resource standards and maintaining all processes set in place.
Supervise Team Leaders.
Monitoring of KPIs
Enforce processes for practices to have accountability expectations on a consistent basis based on KPIs.
Ensure KPIs set in conjunction with the VP of Clinical Operations are maintained by all practice units.
Manage clinics to operate within a budget set forth in communicated KPIs.
Customer Experience
Ensure that all practice managers, doctors, and teams greet, engage, and manage the flow towards an outstanding customer experience.
Responsible for setting and managing measurable results related to customer service, as well as having regular conversations with teams regarding customer service.
Training & Development
Conduct training on a consistent basis in each practice regarding all relevant human resources, compliance, and technical training.
Conduct regular inspections.
Qualifications
3–5 years business management experience.
College degree preferred or equivalent experience.
Strong communication skills with both staff and doctors.
Attention to detail.
Ability to apply analytics results to process improvement and strategic thinking.
Able to travel 50%–60% of the time if needed.
Reside within driving distance to NE Arkansas, Memphis, TN; Poplar Bluff, MO; and St. Louis, MO, as frequent travel will be required.
Essential Job Functions
Frequent travel required to maintain appropriate relationships.
Use of Google and other tools required by your direct manager.
Dress requires a minimum of scrubs (or business casual) when visiting practice locations, and business casual for meetings representing the practices or overall business.
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Responsibilities Operational Duties
Consistently and effectively communicate the company objectives to all practice team leaders through organized and scheduled email communications, video conference calls, and phone calls.
Manage practice teams towards maintaining acceptable operational and human resource standards and maintaining all processes set in place.
Supervise Team Leaders.
Monitoring of KPIs
Enforce processes for practices to have accountability expectations on a consistent basis based on KPIs.
Ensure KPIs set in conjunction with the VP of Clinical Operations are maintained by all practice units.
Manage clinics to operate within a budget set forth in communicated KPIs.
Customer Experience
Ensure that all practice managers, doctors, and teams greet, engage, and manage the flow towards an outstanding customer experience.
Responsible for setting and managing measurable results related to customer service, as well as having regular conversations with teams regarding customer service.
Training & Development
Conduct training on a consistent basis in each practice regarding all relevant human resources, compliance, and technical training.
Conduct regular inspections.
Qualifications
3–5 years business management experience.
College degree preferred or equivalent experience.
Strong communication skills with both staff and doctors.
Attention to detail.
Ability to apply analytics results to process improvement and strategic thinking.
Able to travel 50%–60% of the time if needed.
Reside within driving distance to NE Arkansas, Memphis, TN; Poplar Bluff, MO; and St. Louis, MO, as frequent travel will be required.
Essential Job Functions
Frequent travel required to maintain appropriate relationships.
Use of Google and other tools required by your direct manager.
Dress requires a minimum of scrubs (or business casual) when visiting practice locations, and business casual for meetings representing the practices or overall business.
#J-18808-Ljbffr