Valor PayTech
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Technical Support Specialist
role at
Valor PayTech .
We are seeking a skilled and customer‑focused Technical Support Specialist to provide frontline support for our payment technology products. This role involves assisting merchants and partners with technical inquiries, troubleshooting hardware and software issues, and ensuring a seamless customer experience.
Key Responsibilities
Deliver comprehensive technical support for Valor PayTech products and services
Program, configure, and deploy merchant terminals and software
Troubleshoot and resolve hardware/software issues with urgency and accuracy
Respond to merchant requests and product concerns via phone, email, and live support channels
Maintain strong relationships with merchants through consistent follow‑up and support
Apply knowledge of payment systems, POS hardware, and software applications
Document support interactions and resolutions using internal CRM tools
Qualifications
Minimum 2 years of technical support or customer service experience (required)
Familiarity with POS hardware, software, and procurement processes (preferred)
Experience in computer technical support or onsite technician roles (a plus)
Proficiency in Microsoft Excel and Outlook (required)
Strong written and verbal communication skills
Ability to learn new technologies quickly and work in a fast‑paced environment
Detail‑oriented, organized, and self‑motivated team player
Passion for technology and problem‑solving
Seniority level Executive
Employment type Full‑time
Job function Information Technology
Referrals increase your chances of interviewing at Valor PayTech by 2x.
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Technical Support Specialist
role at
Valor PayTech .
We are seeking a skilled and customer‑focused Technical Support Specialist to provide frontline support for our payment technology products. This role involves assisting merchants and partners with technical inquiries, troubleshooting hardware and software issues, and ensuring a seamless customer experience.
Key Responsibilities
Deliver comprehensive technical support for Valor PayTech products and services
Program, configure, and deploy merchant terminals and software
Troubleshoot and resolve hardware/software issues with urgency and accuracy
Respond to merchant requests and product concerns via phone, email, and live support channels
Maintain strong relationships with merchants through consistent follow‑up and support
Apply knowledge of payment systems, POS hardware, and software applications
Document support interactions and resolutions using internal CRM tools
Qualifications
Minimum 2 years of technical support or customer service experience (required)
Familiarity with POS hardware, software, and procurement processes (preferred)
Experience in computer technical support or onsite technician roles (a plus)
Proficiency in Microsoft Excel and Outlook (required)
Strong written and verbal communication skills
Ability to learn new technologies quickly and work in a fast‑paced environment
Detail‑oriented, organized, and self‑motivated team player
Passion for technology and problem‑solving
Seniority level Executive
Employment type Full‑time
Job function Information Technology
Referrals increase your chances of interviewing at Valor PayTech by 2x.
#J-18808-Ljbffr