FAM - Family Assistance Ministries
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Food Pantry Lead
role at
FAM - Family Assistance Ministries
FAM - Family Assistance Ministries provided pay range This range is provided by FAM - Family Assistance Ministries. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $21.00/hr - $22.00/hr
The Food Pantry Lead (FPL) plays a vital role in supporting day-to-day operations of FAM’s food pantry and satellite distribution sites. This position is responsible for maintaining food safety standards, organizing and distributing food items, supporting client service delivery, and ensuring smooth, respectful, and efficient operations at all food distribution locations. FPL serves as the on-site representative during food distributions and helps uphold compliance with agency and food partner protocols.
This is a hands‑on, client‑facing role for someone who is organized, dependable, and mission‑driven—ideally suited for individuals who thrive in fast‑paced, service‑oriented environments and are passionate about ensuring access to food with dignity and care.
About Family Assistance Ministries (FAM):
FAM is an interfaith, nonprofit organization whose mission is to assist people in need with food, shelter, and personalized coaching on their journey to independence. Our team works across South Orange County to meet people where they are, walk alongside them, and remove barriers to stability and self‑sufficiency.
Client Service Delivery
Serve as the primary representative to deliver food aid boxes during food distribution and ensure a welcoming, respectful, and consistent experience for all clients.
Answer questions, explain available food items, and distribute printed materials or referrals as needed.
Identify when a client may need additional support and coordinate with Case Managers or appropriate staff to ensure follow‑up or escalation.
Offer basic referrals or direct clients to available resources.
Support a trauma‑informed and client‑centered approach to all interactions, promoting compassionate access.
Food Handling and Safety
Follow all food safety procedures, including temperature logging, proper storage, and sanitation protocols at the pantry and satellite locations.
Maintain clean, organized, and safe environments at all distribution points by performing routine cleaning and setup tasks.
Perform regular checks on refrigerators, freezers, and food safety equipment, report issues promptly for repair or maintenance.
Conduct daily walk‑throughs and complete safety checklists to identify any hazards or noncompliance.
Support the implementation of emergency and safety procedures as trained and instructed.
Assist in maintaining processes outlined in Standard Operating Procedures (SOPs) for pantry and distribution tasks.
Complete all required trainings including food safety handling.
Serve as primary representative to oversee all volunteers in food pantry and ensure safe food handling.
Inventory Management
Receive, sort, store, and rotate food items according to safety standards and Second Harvest protocols.
Label products and track expiration dates; remove and dispose of any spoiled or expired goods.
Restock shelves, pack food bags/boxes, and prepare items for client distribution.
Accurately log incoming and outgoing food using inventory tracking tools provided.
Complete daily and monthly inventory tasks as assigned, including in‑kind tracking logs.
Pantry & Warehouse Distribution
Set up and break down food distribution areas at the pantry and satellite sites.
Assemble food boxes and grocery bags based on daily plans, inventory, and dietary guidelines.
Load/unload food deliveries and transport items between the main pantry and satellite locations as needed.
Complete grocery rescue runs and/or coordinate grocery store pickups, following food intake and storage instructions.
Monitor arrival areas during distribution to ensure safe and efficient client flow in line with appointment‑based scheduling systems—helping maintain traffic order and prevent early congestion.
Communicate with clients and volunteers to support organized service delivery.
Compliance & Protocol Adherence
Serve as the on‑site representative during assigned food distributions at pantry and satellite sites, ensuring compliance with Second Harvest food handling, signage, and safety requirements.
Complete required training on food safety, client interaction, and documentation protocols.
Ensure all logs, checklists, and paperwork are filled out accurately and submitted on time.
Assist in preparing for site visits, tours, or monitoring by gathering documentation and following inspection checklists.
Follow all internal and external guidelines related to food handling, inventory tracking, and service delivery.
Work Schedule
This is a full‑time, onsite, non‑exempt position. Regular schedule will be Monday through Friday 8‑5 pm, with some weekends as needed. Must be available to assist with department‑specific responsibilities during FAM community events/client functions.
Physical Demands
Ability to lift, carry, push, and pull items weighing up to 50 pounds regularly (e.g., food boxes, supplies, donations).
Frequent standing and walking for extended periods, including during food distribution and warehouse tasks.
Frequent bending, stooping, reaching, crouching, and kneeling to access and organize inventory on shelves, pallets, or in vehicles.
Manual dexterity and repetitive motion for packing, sorting, and organizing food and non‑food items.
Ability to operate carts, pallet jacks, and other non‑motorized warehouse equipment safely and effectively.
Ability to work in varying indoor and outdoor environments, including exposure to heat, cold, rain, and other elements during deliveries or distributions.
Comfort working in refrigerated or freezer environments for short periods while organizing temperature‑sensitive inventory.
Occasional climbing of ladders or step stools to access storage areas or top shelving.
Ability to communicate effectively in a busy, client‑facing environment, including the ability to hear, speak clearly, and respond to needs in a fast‑paced setting.
Desired Qualifications
High school diploma or equivalent required; some college coursework or related certifications a plus
1+ year of experience in a warehouse, food pantry, retail, or similar physical work environment preferred
Basic knowledge of food handling and safety protocols; ServSafe certification or willingness to obtain within 30 days
Valid driver’s license, auto insurance, and ability to drive company vehicles when needed
Comfortable working in client‑facing environments, with strong interpersonal and communication skills
Ability to follow instructions, safety protocols, and written procedures accurately and consistently
Experience using basic tools or equipment such as pallet jacks or carts (training provided if needed)
Familiarity with Microsoft Office (e.g., Outlook, Word, Excel) or ability to learn quickly
Ability to use software applications for food distribution documentation
Attention to detail in tracking inventory and completing checklists or logs
Ability to work effectively in a fast‑paced, team‑oriented setting
Bilingual (English/Spanish) is a plus but not required
Experience in a nonprofit or food distribution setting is a plus, but not required
Required Certifications & Training
High School Diploma or GED.
Valid California driver’s license, car insurance, and a clean driving record (required for operating agency vehicles).
ServSafe Food Handler Certification (must be current or completed within 30 days of hire)
CPR and First Aid Certification (must be current or completed within 90 days of hire)
Completion of all Second Harvest Food Bank‑required trainings within 90 days of hire.
Completion of FAM’s SOP/internal systems and procedural training within 30 days of hire.
TRAVEL
Position will be stationed at San Clemente, with local travel up to 30%.
WORK APTITUDES
Demonstrate a positive, solution‑focused attitude, with value toward integrity, good judgment, and self‑accountability.
Strong leadership skills with a balanced approach
Possess values rooted in integrity, honesty, accountability, and teamwork.
Good written, verbal, communication, and analytical skills.
Innate ability to resolve issues under pressure.
Enthusiastic about doing social good to meet the nonprofit's mission.
WAGE AND BENEFITS
Starting salary is $21‑22/hr. This is a non‑exempt onsite position at San Clemente.
Full medical, vision, dental. FAM pays 100% of the premium for the employee’s coverage in the medical and dental plans; and 50% of the vision premium for the employee.
Paid vacation, sick leave, and ten holidays
Participation in the 401(k) plan
Holiday, Vacation, and Sick PTO.
Team appreciation events with incentives.
Mileage and phone reimbursement.
Family Assistance Ministries (FAM) is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and welcome applicants of every race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, marital status, veteran status, and any other protected characteristic.
Job Type: Full‑time
Pay: $21.00 - $22.00 per hour
Expected hours: 40 per week
401(k)
Health insurance
Vision insurance
#J-18808-Ljbffr
Food Pantry Lead
role at
FAM - Family Assistance Ministries
FAM - Family Assistance Ministries provided pay range This range is provided by FAM - Family Assistance Ministries. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $21.00/hr - $22.00/hr
The Food Pantry Lead (FPL) plays a vital role in supporting day-to-day operations of FAM’s food pantry and satellite distribution sites. This position is responsible for maintaining food safety standards, organizing and distributing food items, supporting client service delivery, and ensuring smooth, respectful, and efficient operations at all food distribution locations. FPL serves as the on-site representative during food distributions and helps uphold compliance with agency and food partner protocols.
This is a hands‑on, client‑facing role for someone who is organized, dependable, and mission‑driven—ideally suited for individuals who thrive in fast‑paced, service‑oriented environments and are passionate about ensuring access to food with dignity and care.
About Family Assistance Ministries (FAM):
FAM is an interfaith, nonprofit organization whose mission is to assist people in need with food, shelter, and personalized coaching on their journey to independence. Our team works across South Orange County to meet people where they are, walk alongside them, and remove barriers to stability and self‑sufficiency.
Client Service Delivery
Serve as the primary representative to deliver food aid boxes during food distribution and ensure a welcoming, respectful, and consistent experience for all clients.
Answer questions, explain available food items, and distribute printed materials or referrals as needed.
Identify when a client may need additional support and coordinate with Case Managers or appropriate staff to ensure follow‑up or escalation.
Offer basic referrals or direct clients to available resources.
Support a trauma‑informed and client‑centered approach to all interactions, promoting compassionate access.
Food Handling and Safety
Follow all food safety procedures, including temperature logging, proper storage, and sanitation protocols at the pantry and satellite locations.
Maintain clean, organized, and safe environments at all distribution points by performing routine cleaning and setup tasks.
Perform regular checks on refrigerators, freezers, and food safety equipment, report issues promptly for repair or maintenance.
Conduct daily walk‑throughs and complete safety checklists to identify any hazards or noncompliance.
Support the implementation of emergency and safety procedures as trained and instructed.
Assist in maintaining processes outlined in Standard Operating Procedures (SOPs) for pantry and distribution tasks.
Complete all required trainings including food safety handling.
Serve as primary representative to oversee all volunteers in food pantry and ensure safe food handling.
Inventory Management
Receive, sort, store, and rotate food items according to safety standards and Second Harvest protocols.
Label products and track expiration dates; remove and dispose of any spoiled or expired goods.
Restock shelves, pack food bags/boxes, and prepare items for client distribution.
Accurately log incoming and outgoing food using inventory tracking tools provided.
Complete daily and monthly inventory tasks as assigned, including in‑kind tracking logs.
Pantry & Warehouse Distribution
Set up and break down food distribution areas at the pantry and satellite sites.
Assemble food boxes and grocery bags based on daily plans, inventory, and dietary guidelines.
Load/unload food deliveries and transport items between the main pantry and satellite locations as needed.
Complete grocery rescue runs and/or coordinate grocery store pickups, following food intake and storage instructions.
Monitor arrival areas during distribution to ensure safe and efficient client flow in line with appointment‑based scheduling systems—helping maintain traffic order and prevent early congestion.
Communicate with clients and volunteers to support organized service delivery.
Compliance & Protocol Adherence
Serve as the on‑site representative during assigned food distributions at pantry and satellite sites, ensuring compliance with Second Harvest food handling, signage, and safety requirements.
Complete required training on food safety, client interaction, and documentation protocols.
Ensure all logs, checklists, and paperwork are filled out accurately and submitted on time.
Assist in preparing for site visits, tours, or monitoring by gathering documentation and following inspection checklists.
Follow all internal and external guidelines related to food handling, inventory tracking, and service delivery.
Work Schedule
This is a full‑time, onsite, non‑exempt position. Regular schedule will be Monday through Friday 8‑5 pm, with some weekends as needed. Must be available to assist with department‑specific responsibilities during FAM community events/client functions.
Physical Demands
Ability to lift, carry, push, and pull items weighing up to 50 pounds regularly (e.g., food boxes, supplies, donations).
Frequent standing and walking for extended periods, including during food distribution and warehouse tasks.
Frequent bending, stooping, reaching, crouching, and kneeling to access and organize inventory on shelves, pallets, or in vehicles.
Manual dexterity and repetitive motion for packing, sorting, and organizing food and non‑food items.
Ability to operate carts, pallet jacks, and other non‑motorized warehouse equipment safely and effectively.
Ability to work in varying indoor and outdoor environments, including exposure to heat, cold, rain, and other elements during deliveries or distributions.
Comfort working in refrigerated or freezer environments for short periods while organizing temperature‑sensitive inventory.
Occasional climbing of ladders or step stools to access storage areas or top shelving.
Ability to communicate effectively in a busy, client‑facing environment, including the ability to hear, speak clearly, and respond to needs in a fast‑paced setting.
Desired Qualifications
High school diploma or equivalent required; some college coursework or related certifications a plus
1+ year of experience in a warehouse, food pantry, retail, or similar physical work environment preferred
Basic knowledge of food handling and safety protocols; ServSafe certification or willingness to obtain within 30 days
Valid driver’s license, auto insurance, and ability to drive company vehicles when needed
Comfortable working in client‑facing environments, with strong interpersonal and communication skills
Ability to follow instructions, safety protocols, and written procedures accurately and consistently
Experience using basic tools or equipment such as pallet jacks or carts (training provided if needed)
Familiarity with Microsoft Office (e.g., Outlook, Word, Excel) or ability to learn quickly
Ability to use software applications for food distribution documentation
Attention to detail in tracking inventory and completing checklists or logs
Ability to work effectively in a fast‑paced, team‑oriented setting
Bilingual (English/Spanish) is a plus but not required
Experience in a nonprofit or food distribution setting is a plus, but not required
Required Certifications & Training
High School Diploma or GED.
Valid California driver’s license, car insurance, and a clean driving record (required for operating agency vehicles).
ServSafe Food Handler Certification (must be current or completed within 30 days of hire)
CPR and First Aid Certification (must be current or completed within 90 days of hire)
Completion of all Second Harvest Food Bank‑required trainings within 90 days of hire.
Completion of FAM’s SOP/internal systems and procedural training within 30 days of hire.
TRAVEL
Position will be stationed at San Clemente, with local travel up to 30%.
WORK APTITUDES
Demonstrate a positive, solution‑focused attitude, with value toward integrity, good judgment, and self‑accountability.
Strong leadership skills with a balanced approach
Possess values rooted in integrity, honesty, accountability, and teamwork.
Good written, verbal, communication, and analytical skills.
Innate ability to resolve issues under pressure.
Enthusiastic about doing social good to meet the nonprofit's mission.
WAGE AND BENEFITS
Starting salary is $21‑22/hr. This is a non‑exempt onsite position at San Clemente.
Full medical, vision, dental. FAM pays 100% of the premium for the employee’s coverage in the medical and dental plans; and 50% of the vision premium for the employee.
Paid vacation, sick leave, and ten holidays
Participation in the 401(k) plan
Holiday, Vacation, and Sick PTO.
Team appreciation events with incentives.
Mileage and phone reimbursement.
Family Assistance Ministries (FAM) is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and welcome applicants of every race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, marital status, veteran status, and any other protected characteristic.
Job Type: Full‑time
Pay: $21.00 - $22.00 per hour
Expected hours: 40 per week
401(k)
Health insurance
Vision insurance
#J-18808-Ljbffr