NYC Department of Environmental Protection (NYC DEP)
Director of Key Accounts Group
NYC Department of Environmental Protection (NYC DEP), New York, New York, us, 10261
Director of Key Accounts Group
role at
NYC Department of Environmental Protection (NYC DEP)
The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high quality drinking water, managing wastewater and stormwater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees.
The Bureau of Customer Services (BCS) oversees the production and collection of water and wastewater bills and all the work required to maintain our citywide network of meters and meter reading devices. BCS serves approximately 836,000 customers and collects over $4.5 billion in revenue each year.
This position is within the BCS Key Accounts Group. The Director will oversee a team responsible for building and maintaining strong relationships with Key Account customers, providing tailored services and solutions for complex or high‑use customers, ensuring timely and accurate billing, addressing payment concerns, and collecting revenue. The Director will also handle day‑to‑day financial transactions, conduct quality assurance reviews, recommend process improvements, supervise interactions with customer advocate groups, elected officials and regulatory agencies, and produce reports on performance. The role includes staff management tasks such as delegating work, monitoring time and leave, and conducting performance evaluations.
Responsibilities
Build and maintain relationships with key account customers.
Ensure timely and accurate billing and collection of revenue.
Oversee day‑to‑day financial and billing system transactions.
Conduct quality assurance reviews of unit transactions.
Recommend process improvements and manage interactions with advocacy groups, officials and regulatory agencies.
Produce and distribute performance reports.
Delegate work assignments, monitor time and leave, and perform performance evaluations.
Qualifications
Management and supervisory experience relevant to the responsibilities.
Excellent organization, presentation, critical and analytical thinking, communication, and problem‑solving skills.
Ability to troubleshoot issues and communicate effectively.
A strong understanding of the Bureau of Customer Services’ business processes and how they are executed within the UMAX system.
Proven ability to prioritize work for others and meet deadlines.
Ability to establish and maintain effective working relationships with team members, supervisors, and employees from other groups.
A vision for building a culture of continuous improvement within an organization.
Note: Only those serving in the permanent civil service title of Administrative Manager will be considered.
How to Apply To apply click the "Apply Button Now".
Hours/Shift : 35 hours per week
Work Location : 59-17 Junction Blvd., Flushing, NY 11373
Recruitment Contact : Grace Pigott Email: gracep@dep.NYC.gov
Minimum Qualifications
A baccalaureate degree from an accredited college and four years of satisfactory, full‑time progressively responsible clerical/administrative experience requiring independent decision‑making concerning program management or planning, allocation for resources and scheduling and assignment of work. 18 months of this experience must have been in an administrative, managerial, executive or supervisory capacity, supervising staff performing clerical/administrative work of more than moderate difficulty.
An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full‑time progressively responsible experience as described above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity.
A four‑year high school diploma or its educational equivalent and six years of satisfactory, full‑time progressively responsible experience as described above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. Supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty.
Education and/or experience equivalent to 1, 2 or 3 above. However, all candidates must possess the 18 months of administrative, managerial, executive or supervisory experience described above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the administrative, managerial, executive or supervisory experience described above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.
This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.
Public Service Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement: New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Salary: $74,645.00 – $111,234.00
#J-18808-Ljbffr
role at
NYC Department of Environmental Protection (NYC DEP)
The NYC Department of Environmental Protection (DEP) enriches the environment and protects public health for all New Yorkers by providing 1.1 billion gallons of high quality drinking water, managing wastewater and stormwater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6,000 employees.
The Bureau of Customer Services (BCS) oversees the production and collection of water and wastewater bills and all the work required to maintain our citywide network of meters and meter reading devices. BCS serves approximately 836,000 customers and collects over $4.5 billion in revenue each year.
This position is within the BCS Key Accounts Group. The Director will oversee a team responsible for building and maintaining strong relationships with Key Account customers, providing tailored services and solutions for complex or high‑use customers, ensuring timely and accurate billing, addressing payment concerns, and collecting revenue. The Director will also handle day‑to‑day financial transactions, conduct quality assurance reviews, recommend process improvements, supervise interactions with customer advocate groups, elected officials and regulatory agencies, and produce reports on performance. The role includes staff management tasks such as delegating work, monitoring time and leave, and conducting performance evaluations.
Responsibilities
Build and maintain relationships with key account customers.
Ensure timely and accurate billing and collection of revenue.
Oversee day‑to‑day financial and billing system transactions.
Conduct quality assurance reviews of unit transactions.
Recommend process improvements and manage interactions with advocacy groups, officials and regulatory agencies.
Produce and distribute performance reports.
Delegate work assignments, monitor time and leave, and perform performance evaluations.
Qualifications
Management and supervisory experience relevant to the responsibilities.
Excellent organization, presentation, critical and analytical thinking, communication, and problem‑solving skills.
Ability to troubleshoot issues and communicate effectively.
A strong understanding of the Bureau of Customer Services’ business processes and how they are executed within the UMAX system.
Proven ability to prioritize work for others and meet deadlines.
Ability to establish and maintain effective working relationships with team members, supervisors, and employees from other groups.
A vision for building a culture of continuous improvement within an organization.
Note: Only those serving in the permanent civil service title of Administrative Manager will be considered.
How to Apply To apply click the "Apply Button Now".
Hours/Shift : 35 hours per week
Work Location : 59-17 Junction Blvd., Flushing, NY 11373
Recruitment Contact : Grace Pigott Email: gracep@dep.NYC.gov
Minimum Qualifications
A baccalaureate degree from an accredited college and four years of satisfactory, full‑time progressively responsible clerical/administrative experience requiring independent decision‑making concerning program management or planning, allocation for resources and scheduling and assignment of work. 18 months of this experience must have been in an administrative, managerial, executive or supervisory capacity, supervising staff performing clerical/administrative work of more than moderate difficulty.
An associate degree or 60 semester credits from an accredited college and five years of satisfactory, full‑time progressively responsible experience as described above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity.
A four‑year high school diploma or its educational equivalent and six years of satisfactory, full‑time progressively responsible experience as described above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity. Supervisory work must have been in the supervision of staff performing clerical/administrative work of more than moderate difficulty.
Education and/or experience equivalent to 1, 2 or 3 above. However, all candidates must possess the 18 months of administrative, managerial, executive or supervisory experience described above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the administrative, managerial, executive or supervisory experience described above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.
This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.
Public Service Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement: New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Salary: $74,645.00 – $111,234.00
#J-18808-Ljbffr