Relief Mental Health
Outpatient Behavioral Health Receptionist
Relief Mental Health, Red Bank, New Jersey, us, 07701
Outpatient Behavioral Health Receptionist
Join to apply for the
Outpatient Behavioral Health Receptionist
role at
Relief Mental Health
Base pay range $18.00/hr - $20.00/hr
Position Overview The Receptionist serves as the first point of contact for patients, families, and visitors in a busy outpatient mental health clinic. This role is responsible for managing front desk operations, providing excellent customer service, supporting administrative processes, and ensuring a smooth patient experience. The Receptionist will also be cross‑trained to assist with the treatment and patient flow for TMS (Transcranial Magnetic Stimulation) and Spravato (esketamine) therapy services, providing vital support to clinical staff. Evening availability is required for this position.
Responsibilities
Answer all incoming calls, check voicemails and emails for the clinic
Assist in scheduling/rescheduling patient appointments
Greet and assist visitors and patients upon arrival, ensuring a welcoming and professional environment
Maintain patient confidentiality and uphold HIPAA regulations at all times
Follow office workflow procedures to ensure maximum efficiency and accuracy in daily operations
Coordinate daily administrative activities, including patient check‑in, check‑out, and medical record maintenance
Assist with collection of patient payments
Maintain organized and effective filing systems for patient and administrative records
Monitor and maintain office supplies and cleanliness; ensure common areas (coffee, tea, water, etc.) are clean and well‑stocked
Clinical Support
Obtain and record patient medical histories, test results, and other pertinent information in the EHR system (Tebra)
Prepare and maintain treatment rooms to ensure cleanliness, readiness, and proper supply levels
Assist mental health providers with basic clinical tasks such as obtaining assessments, taking vital signs, conducting point‑of‑care testing (urine drug screens, pregnancy tests), and documenting results
Provide compassionate support and attention to patients and families throughout their visit
TMS & Spravato Support (Cross‑Training Component)
Receive training to assist with patient preparation, scheduling, and monitoring for TMS and Spravato treatments
Support clinical staff during treatments by ensuring appropriate patient flow, room setup, and documentation
Educate patients on office procedures related to these services and provide comfort and reassurance during their visits
Ensure compliance with all manufacturer and FDA treatment monitoring requirements (e.g., observation periods for Spravato)
Qualifications
High School Diploma required; Medical Assistant Certification a plus
Prior experience in a medical, specifically behavioral health setting, highly preferred
Proficient in Google Suites (Docs, Sheets, Calendar)
Familiarity with Electronic Health Record (EHR) systems preferred but not required, Tebra experience is a plus
Strong interpersonal, organizational, and communication skills
Compassionate, patient‑focused, and able to maintain professionalism in a fast‑paced environment
Evening availability required; coverage flexibility may be requested
Detail‑oriented with strong multitasking and problem‑solving abilities
Valid CPR/AED certification or ability to obtain during training period
Ability to operate Brainsway TMS system and pass certification (training and certification provided during initial period of employment)
Physical Demands
Ability to lift, push, and pull a minimum of 20 lbs – moving and assisting patients and equipment will be required
Ability to sit or stand for extended periods during shift
Seniority level
Entry level
Employment type
Full‑time
Job function
Administrative
Industries
Hospitals and Health Care
#J-18808-Ljbffr
Outpatient Behavioral Health Receptionist
role at
Relief Mental Health
Base pay range $18.00/hr - $20.00/hr
Position Overview The Receptionist serves as the first point of contact for patients, families, and visitors in a busy outpatient mental health clinic. This role is responsible for managing front desk operations, providing excellent customer service, supporting administrative processes, and ensuring a smooth patient experience. The Receptionist will also be cross‑trained to assist with the treatment and patient flow for TMS (Transcranial Magnetic Stimulation) and Spravato (esketamine) therapy services, providing vital support to clinical staff. Evening availability is required for this position.
Responsibilities
Answer all incoming calls, check voicemails and emails for the clinic
Assist in scheduling/rescheduling patient appointments
Greet and assist visitors and patients upon arrival, ensuring a welcoming and professional environment
Maintain patient confidentiality and uphold HIPAA regulations at all times
Follow office workflow procedures to ensure maximum efficiency and accuracy in daily operations
Coordinate daily administrative activities, including patient check‑in, check‑out, and medical record maintenance
Assist with collection of patient payments
Maintain organized and effective filing systems for patient and administrative records
Monitor and maintain office supplies and cleanliness; ensure common areas (coffee, tea, water, etc.) are clean and well‑stocked
Clinical Support
Obtain and record patient medical histories, test results, and other pertinent information in the EHR system (Tebra)
Prepare and maintain treatment rooms to ensure cleanliness, readiness, and proper supply levels
Assist mental health providers with basic clinical tasks such as obtaining assessments, taking vital signs, conducting point‑of‑care testing (urine drug screens, pregnancy tests), and documenting results
Provide compassionate support and attention to patients and families throughout their visit
TMS & Spravato Support (Cross‑Training Component)
Receive training to assist with patient preparation, scheduling, and monitoring for TMS and Spravato treatments
Support clinical staff during treatments by ensuring appropriate patient flow, room setup, and documentation
Educate patients on office procedures related to these services and provide comfort and reassurance during their visits
Ensure compliance with all manufacturer and FDA treatment monitoring requirements (e.g., observation periods for Spravato)
Qualifications
High School Diploma required; Medical Assistant Certification a plus
Prior experience in a medical, specifically behavioral health setting, highly preferred
Proficient in Google Suites (Docs, Sheets, Calendar)
Familiarity with Electronic Health Record (EHR) systems preferred but not required, Tebra experience is a plus
Strong interpersonal, organizational, and communication skills
Compassionate, patient‑focused, and able to maintain professionalism in a fast‑paced environment
Evening availability required; coverage flexibility may be requested
Detail‑oriented with strong multitasking and problem‑solving abilities
Valid CPR/AED certification or ability to obtain during training period
Ability to operate Brainsway TMS system and pass certification (training and certification provided during initial period of employment)
Physical Demands
Ability to lift, push, and pull a minimum of 20 lbs – moving and assisting patients and equipment will be required
Ability to sit or stand for extended periods during shift
Seniority level
Entry level
Employment type
Full‑time
Job function
Administrative
Industries
Hospitals and Health Care
#J-18808-Ljbffr