Leidos Inc
Space Development Agency (SDA) NOC Technician III
Leidos Inc, Scott Air Force Base, Illinois, United States
Description
Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24xʰ DISA Global Operations Center (DGOC).
The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our
Space Development Agency (SDA) Operations Support Cell
for a
Network Technician
at
Scott AFB, IL.
This position requires
U.S. citizenship and an active Top Secret clearance.
Responsibilities
Create and update tickets utilizing Service Now.
Monitor network events and element management failures in real‑time on a 24/7/365 basis across multiple monitoring tools.
Incident Correlation and Fault Analysis:
Proactively analyze alarms.
Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information.
Identify the fault condition and its impacts.
Isolate root causes.
Coordinate correction of fault situations regardless of the fault in the infrastructure.
Notify necessary points of contact based on essential or heightened awareness networks, circuits, or location incidents.
Incident Analysis (Fault Isolation):
Support the fault isolation process.
Diagnose and troubleshoot utilizing procedures to isolate where the fault occurs.
Identify failed network element(s) (i.e., systems, hardware, software, circuits, or facilities).
Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment.
Support all customers to include providing global situational awareness support.
Fault Correction:
Correct or replace faulty network elements, coordinating with other service providers as necessary.
Verify that service has been restored upon resolution of all customer‑initiated tickets.
Network/Service Restoration:
Restore networks and service to full operation.
Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.
Identify failures that are attributable to different causes and impacts.
Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs).
Reroute routine circuits within 24 hours of notification.
Document reroute in the configuration management database (CMDB).
Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support.
Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
Works directly with Shift lead and O&M leadership for guidance.
Incident Escalation:
Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.
Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
Demonstrate knowledge of training, standard operating procedures, and tools within O&M.
Evaluate and provide feedback for training, standard operating procedures, and tools.
Assist in training Network controllers within O&M.
Effectively communicate with the O&M team and the customer.
Provide technical advice and insight to peers and customers to assist in the resolution of complex issues.
Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.
Basic Qualifications
Must have DoD‑8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
Ability to work in a 24/7 operation.
Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
General understanding of network topologies, both transport and IP.
Currently possess an active Secret security clearance and be able to obtain and maintain a Top‑Secret security clearance.
Required Education & Experience
High school education and 2–4 years of experience.
Original Posting: January 2, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range: $48,100.00 – $86,950.00. The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit
www.leidos.com .
Pay and Benefits Pay and benefits are fundamental to any career decision. That is why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at
www.leidos.com/careers/pay-benefits .
Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
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Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24xʰ DISA Global Operations Center (DGOC).
The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our
Space Development Agency (SDA) Operations Support Cell
for a
Network Technician
at
Scott AFB, IL.
This position requires
U.S. citizenship and an active Top Secret clearance.
Responsibilities
Create and update tickets utilizing Service Now.
Monitor network events and element management failures in real‑time on a 24/7/365 basis across multiple monitoring tools.
Incident Correlation and Fault Analysis:
Proactively analyze alarms.
Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information.
Identify the fault condition and its impacts.
Isolate root causes.
Coordinate correction of fault situations regardless of the fault in the infrastructure.
Notify necessary points of contact based on essential or heightened awareness networks, circuits, or location incidents.
Incident Analysis (Fault Isolation):
Support the fault isolation process.
Diagnose and troubleshoot utilizing procedures to isolate where the fault occurs.
Identify failed network element(s) (i.e., systems, hardware, software, circuits, or facilities).
Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment.
Support all customers to include providing global situational awareness support.
Fault Correction:
Correct or replace faulty network elements, coordinating with other service providers as necessary.
Verify that service has been restored upon resolution of all customer‑initiated tickets.
Network/Service Restoration:
Restore networks and service to full operation.
Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.
Identify failures that are attributable to different causes and impacts.
Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs).
Reroute routine circuits within 24 hours of notification.
Document reroute in the configuration management database (CMDB).
Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.
Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support.
Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
Works directly with Shift lead and O&M leadership for guidance.
Incident Escalation:
Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.
Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
Demonstrate knowledge of training, standard operating procedures, and tools within O&M.
Evaluate and provide feedback for training, standard operating procedures, and tools.
Assist in training Network controllers within O&M.
Effectively communicate with the O&M team and the customer.
Provide technical advice and insight to peers and customers to assist in the resolution of complex issues.
Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.
Basic Qualifications
Must have DoD‑8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
Ability to work in a 24/7 operation.
Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
General understanding of network topologies, both transport and IP.
Currently possess an active Secret security clearance and be able to obtain and maintain a Top‑Secret security clearance.
Required Education & Experience
High school education and 2–4 years of experience.
Original Posting: January 2, 2026
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range: $48,100.00 – $86,950.00. The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit
www.leidos.com .
Pay and Benefits Pay and benefits are fundamental to any career decision. That is why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at
www.leidos.com/careers/pay-benefits .
Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
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