Quest Diagnostics Incorporated
Phlebotomist I - Phlebotomist Group Lead - Asheville, NC, Monday to Friday, 8:00 AM to 5:00 PM
Pay range: $23.39+ per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy‑up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!
Represent the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life‑defining health decisions. The PSR IV must have a deep understanding and knowledge of established practices and procedures and create an atmosphere of trust and confidence for our patients, customers, clients and internal leadership. The PSR IV must ensure that the daily work of the Patient Service Center/Mobile/Long Term Care/In‑Office Phlebotomy is completed accurately and on time. The PSR IV is also responsible for providing the Supervisor or Functional Patient Services Manager with patient, client, field, compliance, training, metrics and administrative support as needed in the Patient Service Region. The PSR IV must function as a backup to the Patient Services Supervisor and carry out duties and responsibilities in his/her absence. The PSR IV demonstrates Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy of patient information. This role is held accountable for Patient Service Center (PSC) and/or In‑Office Phlebotomy (IOP) activity in the territory, including opening and closing both PSCs and IOP locations. Successful applicants may be assigned to work and direct daily activity in a doctor's office, a patient service center, a house‑call environment, long‑term care or as business needs dictate. Will be required to act as a coach, mentor, instructor, and resource advisor for new employees and provide effective onboarding services to new clients. They will also act as a point of contact to staff in the region and provide regular input to the Supervisor or Functional Patient Service Manager. In addition, the PSR IV must portray leadership capabilities and a higher level of customer‑facing skills including verbal written communication, problem‑solving, and collaboration with multiple functions, such as Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty or complex test orders. The PSR IV must be capable of handling multiple priorities in a high‑volume setting.
Responsibilities
Collect specimens according to established procedures, including drug screens, biometric screening and insurance exams.
Administer oral solutions according to established training.
Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
Responsible for completing all data entry requirements accurately including patient registration, test order entry from requisition or pulling order from database, and managing standing orders.
Enter billing information and collect payments when required, including safeguarding of assets and credit card information.
Data entry and processing of specimens, including labeling, centrifuging, splitting, and freezing specimens as required by test order.
Perform departmental‑related clerical duties when assigned such as data entry, inventory, stock supplies, and answering phones when needed.
Read, understand and comply with departmental policies, protocols and procedures and ensure that all staff members follow instructions.
Perform verification of patient demographic info/initials including patient signature post‑venipuncture to verify tubes were labeled in their presence.
Assist with compilation and submission of monthly statistics and data.
Maintain all appropriate phlebotomy logs in a timely manner based on frequency, such as maintenance logs and temperature logs.
Complete training courses and keep up to date with the latest phlebotomy techniques.
Travel to Territory Manager meetings if held off‑site or off normal shift.
Participate in special projects and teams.
Stay up‑to‑date on company communications and assist with the distribution of technical information to the work group.
Perform Point of Care (POC) testing at sites where needed and complete training/competency evaluations per Standard Operating Procedure (SOP).
With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and familiarity with established procedures.
Assist with periodic inventory counts.
Assist with preparation of schedules for the assigned workgroup or PSCs.
Communicate professionally with clients to resolve or refer issues, document problems, and report critical issues as they occur.
Ensure staff follows all safety precautions by wearing a clean, button lab coat, gloves and face shield when required.
Assist supervisors with the implementation of SOPs and the distribution of technical information and communication to the workgroup in accordance with Quest Diagnostics guidelines.
Ensure facilities are neat, clean and in good repair, advising Supervisor of required repairs and maintenance.
Act as coach, mentor, instructor and resource advisor for new employees, and serve as point of contact to staff on‑site.
Provide effective onboarding services to new clients.
Partner with Supervisor to assist the transition process setting up new offices for both PSCs and IOPs.
Be able to step in for a PSR III and lead one or more PSRs on site.
Support Patient Inquiries from the website, Office of Chairman and Managed Care, as needed.
Support the Problem Resolution Line and may be called to the field regarding patient recollection, as needed.
Provide input on the performance evaluations of the PSRs.
Qualifications Required Work Experience:
Seven years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
Keyboard/data entry experience.
Flexible and available based on staffing needs, which includes weekends, holidays, on‑call and overtime.
Must have reliable transportation, valid driver license, and clean driving record, if applicable.
Travel and flexible hours required to work multiple locations and required to cover Patient Service Center/Mobile/Long‑Term Care/In‑Office Phlebotomy locations with minimal notice.
Preferred Work Experience:
Medical training: medical assistant or paramedic training preferred.
Minimum five years in a Patient Service Center (PSC) / In‑Office (IOP) environment preferred.
Customer service in a retail or service environment preferred.
Physical and Mental Requirements:
Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects 1‑15 lbs frequently; 16‑25 lbs occasionally; 26‑40 lbs seldom; >41 lbs without assistance.
Must be able to sit or stand for long periods of time; requires long hours of eye and hand coordination.
Must perform repetitive tasks with dominant hand frequently throughout the day.
Position requires travel.
Extensive use of phone and PC.
Fine dexterity with hands/steadiness.
Talking, walking, balancing, bending/kneeling, pushing/pulling, reaching/twisting.
Knowledge:
Committed to all Quest Diagnostics Policies & Procedures, including dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.
The position requires the ability to effectively communicate in English.
Skills:
Ability to provide quality, error‑free work in a fast‑paced environment.
Ability to work independently with minimal on‑site supervision.
Excellent phlebotomy skills, including pediatric and geriatric.
Display superior customer focus and ability to communicate openly and transparently with peers, supervisors and patients.
Capable of handling multiple priorities in a high‑volume setting.
Make decisions based on established procedures and exercise good judgment.
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer:
Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
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Pay range: $23.39+ per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy‑up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities
and so much more!
Represent the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life‑defining health decisions. The PSR IV must have a deep understanding and knowledge of established practices and procedures and create an atmosphere of trust and confidence for our patients, customers, clients and internal leadership. The PSR IV must ensure that the daily work of the Patient Service Center/Mobile/Long Term Care/In‑Office Phlebotomy is completed accurately and on time. The PSR IV is also responsible for providing the Supervisor or Functional Patient Services Manager with patient, client, field, compliance, training, metrics and administrative support as needed in the Patient Service Region. The PSR IV must function as a backup to the Patient Services Supervisor and carry out duties and responsibilities in his/her absence. The PSR IV demonstrates Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy of patient information. This role is held accountable for Patient Service Center (PSC) and/or In‑Office Phlebotomy (IOP) activity in the territory, including opening and closing both PSCs and IOP locations. Successful applicants may be assigned to work and direct daily activity in a doctor's office, a patient service center, a house‑call environment, long‑term care or as business needs dictate. Will be required to act as a coach, mentor, instructor, and resource advisor for new employees and provide effective onboarding services to new clients. They will also act as a point of contact to staff in the region and provide regular input to the Supervisor or Functional Patient Service Manager. In addition, the PSR IV must portray leadership capabilities and a higher level of customer‑facing skills including verbal written communication, problem‑solving, and collaboration with multiple functions, such as Sales, Laboratory Testing Services, IT connectivity, Billing, and Logistics due to their specialty or complex test orders. The PSR IV must be capable of handling multiple priorities in a high‑volume setting.
Responsibilities
Collect specimens according to established procedures, including drug screens, biometric screening and insurance exams.
Administer oral solutions according to established training.
Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.
Responsible for completing all data entry requirements accurately including patient registration, test order entry from requisition or pulling order from database, and managing standing orders.
Enter billing information and collect payments when required, including safeguarding of assets and credit card information.
Data entry and processing of specimens, including labeling, centrifuging, splitting, and freezing specimens as required by test order.
Perform departmental‑related clerical duties when assigned such as data entry, inventory, stock supplies, and answering phones when needed.
Read, understand and comply with departmental policies, protocols and procedures and ensure that all staff members follow instructions.
Perform verification of patient demographic info/initials including patient signature post‑venipuncture to verify tubes were labeled in their presence.
Assist with compilation and submission of monthly statistics and data.
Maintain all appropriate phlebotomy logs in a timely manner based on frequency, such as maintenance logs and temperature logs.
Complete training courses and keep up to date with the latest phlebotomy techniques.
Travel to Territory Manager meetings if held off‑site or off normal shift.
Participate in special projects and teams.
Stay up‑to‑date on company communications and assist with the distribution of technical information to the work group.
Perform Point of Care (POC) testing at sites where needed and complete training/competency evaluations per Standard Operating Procedure (SOP).
With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and familiarity with established procedures.
Assist with periodic inventory counts.
Assist with preparation of schedules for the assigned workgroup or PSCs.
Communicate professionally with clients to resolve or refer issues, document problems, and report critical issues as they occur.
Ensure staff follows all safety precautions by wearing a clean, button lab coat, gloves and face shield when required.
Assist supervisors with the implementation of SOPs and the distribution of technical information and communication to the workgroup in accordance with Quest Diagnostics guidelines.
Ensure facilities are neat, clean and in good repair, advising Supervisor of required repairs and maintenance.
Act as coach, mentor, instructor and resource advisor for new employees, and serve as point of contact to staff on‑site.
Provide effective onboarding services to new clients.
Partner with Supervisor to assist the transition process setting up new offices for both PSCs and IOPs.
Be able to step in for a PSR III and lead one or more PSRs on site.
Support Patient Inquiries from the website, Office of Chairman and Managed Care, as needed.
Support the Problem Resolution Line and may be called to the field regarding patient recollection, as needed.
Provide input on the performance evaluations of the PSRs.
Qualifications Required Work Experience:
Seven years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
Keyboard/data entry experience.
Flexible and available based on staffing needs, which includes weekends, holidays, on‑call and overtime.
Must have reliable transportation, valid driver license, and clean driving record, if applicable.
Travel and flexible hours required to work multiple locations and required to cover Patient Service Center/Mobile/Long‑Term Care/In‑Office Phlebotomy locations with minimal notice.
Preferred Work Experience:
Medical training: medical assistant or paramedic training preferred.
Minimum five years in a Patient Service Center (PSC) / In‑Office (IOP) environment preferred.
Customer service in a retail or service environment preferred.
Physical and Mental Requirements:
Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects 1‑15 lbs frequently; 16‑25 lbs occasionally; 26‑40 lbs seldom; >41 lbs without assistance.
Must be able to sit or stand for long periods of time; requires long hours of eye and hand coordination.
Must perform repetitive tasks with dominant hand frequently throughout the day.
Position requires travel.
Extensive use of phone and PC.
Fine dexterity with hands/steadiness.
Talking, walking, balancing, bending/kneeling, pushing/pulling, reaching/twisting.
Knowledge:
Committed to all Quest Diagnostics Policies & Procedures, including dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.
The position requires the ability to effectively communicate in English.
Skills:
Ability to provide quality, error‑free work in a fast‑paced environment.
Ability to work independently with minimal on‑site supervision.
Excellent phlebotomy skills, including pediatric and geriatric.
Display superior customer focus and ability to communicate openly and transparently with peers, supervisors and patients.
Capable of handling multiple priorities in a high‑volume setting.
Make decisions based on established procedures and exercise good judgment.
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer:
Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
#J-18808-Ljbffr