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Clearway Pain Solutions

Procedure Care Tech I

Clearway Pain Solutions, Milford Mill, Maryland, United States

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Procedure Care Tech I

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Clearway Pain Solutions

Under general direction, provides direct patient care to practice patients in both office and Ambulatory Surgical Center (ASC) settings. Responsibilities include entering patient intake and provider orders into the Electronic Medical Record (EMR), requesting medical records, utilizing the pharmacy drug monitoring program as directed by providers, recording vital signs and medical history, collecting patient information, and facilitating patient flow. Complies with measures to assure that patient/customer satisfaction results are consistently maintained.

Essential Duties and Responsibilities

Perform job in accordance with Company Mission, vision, and goals.

Assist in bringing patients to pre‑op, recovery and transporting for discharge.

Assist patients with medical forms, as necessary.

Exercise confidentiality in all areas, abiding by HIPAA rules and regulations.

Accurately complete applicable paperwork; ensuring patient medical records are complete. Prepare all forms and requisitions as instructed by the provider.

Create and maintain a positive atmosphere of customer service, teamwork, mutual respect, professionalism and accountability.

Verify patient information by interviewing patient; recording medical history; confirming purpose of visit, and confirming patient ID.

Answer telephones in a professional manner and deliver messages promptly.

Return patient calls in a timely manner.

Maintain and improve current skills and knowledge by attending all relevant meetings, classes, trainings and keep certifications current.

Adhere to Infection Control, Safety and OSHA standards as specified by State, and Company standards.

Maintain knowledge of, and comply with State, Company, and any other applicable policies and procedures.

Assist nursing staff with obtaining and recording vital signs, pregnancy tests and glucometer checks. Verify patient history information and take detailed history when indicated. Inform nursing staff and physician of results.

Make frequent rounds on patients in pre‑op and recovery to provide for any other needs of the patient prior to discharge.

Perform daily, weekly and monthly safety and equipment checks.

Daily review upcoming cases and notify nurse of any potential issues.

Review schedule daily and assist with office procedures to help maintain patient flow, and accuracy of scheduled procedure.

Assist with inventory and order supplies for all procedures in the ASC, as directed.

Set up the sterile field on the Mayo stand with instruments, supplies, medications and equipment needed for procedures.

Position the patient for the procedures, establish the sterile field, and drape the patient for the procedures.

Assist providers by passing instruments and supplies to them and hold retractors (as needed) during procedures.

If assisting with procedures, adhere to all federal, state and nursing regulations and protocols including but not limited to patient safety procedures such as verification of patient identification prior to procedures.

Immediately prior to the start of any procedure in the procedure room, initiate/participate in a time‑out and ensure correct patient, procedure, site and side, and that there are no additional concerns.

Identify every patient with two identifiers: full name and date of birth.

Document this information in the Procedure Safety Checklist, including the time of the time‑out.

Sterilize and break down procedure room after each patient and ensure procedure room is cleaned prior to beginning of a procedure.

Keep rooms clean and stocked with supplies.

Maintain stock of medicines and supplies as necessary. Advise Office Manager when replacements are needed.

Sterilize and clean instruments used in examinations and/or procedures; maintain clean and hygienic environment.

Monitor personal and provider staff task buckets in the EMR.

Operate, sterilize, and maintain necessary equipment, including but not limited to the autoclave, RFA machine, and other equipment.

Assist the physician with use of the C‑Arm.

Accurately maintain daily/monthly record keeping of radiation logs.

Accurately complete and maintain all applicable records and logs (i.e., radiation, spore testing, equipment, medical records, etc.).

Properly maintain examination/procedure rooms, recovery areas, nurse’s stations, and all other clinical areas.

Adhere to Infection Control, Safety and OSHA standards as specified by State, Joint Commission and Company standards.

Maintain knowledge of, and comply with established State, Joint Commission, Company and any other applicable policies and procedures.

Start IV as needed after competency skills check‑off.

Instruct patients in simple procedures/tests and dispense appropriate educational materials (clinical office only).

Relay provider orders to the patient (clinical office only).

Prepare, clean and maintain all clinical equipment (clinical office only).

Draw up injections to be administered (clinical office only).

Verify that radiological and laboratory records are received and in the patient chart. If radiological and/or laboratory records are not in the chart, take necessary steps to obtain the records (clinical office only).

Fit patients for durable medical equipment (DME) and complete all applicable paperwork, as directed (clinical office only).

Obtain prior authorizations for radiology and/or prescriptions, as needed (clinical office only).

Label specimens accurately and distribute them to the appropriate personnel to ensure specimen integrity (clinical office only).

Process specimens and prepare them for shipping (clinical office only).

Maintain lab area with ample supplies and in a clean and safe condition (clinical office only).

Follow test requirements of laboratory and procure unaltered urine specimen for testing (clinical office only).

Check work e‑mail on a regular basis throughout the workday.

Participate in and complete all required trainings and in‑services.

Perform other duties as assigned.

Minimum Qualifications

High School Diploma, or equivalent.

Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).

Current Basic Life Support (BLS) certification.

Must have excellent written and oral communication skills, including exceptional customer service.

Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co‑workers and the public.

Must be able to work individually as well as within a team.

Must be able to follow both verbal and written instructions.

Must be able to work a flexible schedule.

Must be able to respond with patience and understanding during stressful conditions related to patient health and emergent situations.

Must be able to multi‑task and prioritize.

Must demonstrate extreme attention to detail.

Must possess strong organization skills.

Must be able to problem solve and use reasoning.

Must be able to meet predefined quality standards.

Must maintain and project a professional attitude and appearance at all time.

Must have a working knowledge of the healthcare field and medical specialty, as well as medical terminology.

If working in an ASC, must provide proof of influenza vaccination annually (must wear a procedure mask if refusing the flu vaccine).

Must complete two (2)-step PPD (NE staff) OR must complete an annual PPD (SE staff).

Must complete all regulatory competencies in accordance with working in the ASC.

Within first ninety (90) days of employment as a Medical Assistant with C‑Arm, must complete C‑Arm competencies.

All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.

Preferred Qualifications

Completion of a Nurse Aide, Medical Assistant, or EMS training program, with a current Nurse Aide certification OR a Medical Assistant certification OR EMS Licensure.

One (1) year of prior experience working in a medical practice.

One (1) year of prior experience working with an Electronic Medical Record (EMR).

Three (3) months of prior experience assisting in the use of a C‑Arm machine.

Surgical Tech certification.

C‑Arm Tech certification.

One (1) year of prior experience as a Patient Care Tech in an Ambulatory Surgery Center/Operating Room setting.

Driving/Travel The employee must have reliable transportation. Travel for this position may be required up to 80%. While the primary workplace may be closest to the employee’s home, work assignments could be in any of the Company’s locations.

Compensation And Benefits

Pay Range: $18.00/Hr - $21.00/Hr

PTO: Up to 96 hours in first year (pro‑rated based on start date)

Holidays: 7 (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Day)

Retirement: 401(k) with employer match

Health Benefits: Medical (single and family), Dental (single and family), Vision (single and family)

Other Company‑Paid Benefits: Short-Term Disability, Long-Term Disability, Basic Life/AD&D, Employee Assistance Program

Other Voluntary Benefits: Voluntary Life, Accident, Critical Illness, Hospital Indemnity

Seniority level Entry level

Employment type Full‑time

Job function Engineering and Information Technology

Industries Medical Practices

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