The Buckle, Inc.
Summary
The Leader in Training (LIT) and Floor Leader’s primary responsibility is to fulfill the mission statement: “To create the most enjoyable shopping experience possible for our Guests.” The LIT and Floor Leader performs a variety of sales, merchandising and operational tasks assigned by store management (e.g., cashiering, merchandise display, pulls, register procedures, and routine cleaning of facilities). Works directly with the Store Manager and Leadership Team to develop sales, recruit new teammates, and provide leadership.
Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Sales Generation and Guest Service
Greet guests with a friendly, engaging attitude and provide legendary service.
Answer questions regarding the store and its merchandise.
Recommend, select, and help locate or obtain merchandise based on guest needs.
Anticipate and fulfill guest’s needs by suggesting additional items and creating a wardrobe experience.
Demonstrate product utilizing product knowledge and sales education, sharing that knowledge with teammates.
Maintain and share knowledge of current sales, promotions, payment and exchange policies, and security practices.
Remain consistent on personal sales and look for opportunities to impact teammates’ presentations with the Sales Presentation Guide (SPG).
Achieve personal sales‑per‑hour, average sales, and total net sales goals set by store management.
Provide legendary service throughout the store in these top four areas: front 5, sales floor, fitting rooms, and the register area.
Be knowledgeable of all exchange and return procedures and use them as show‑manship opportunities.
Fill out and effectively use the SPG daily to accomplish goals.
Meet or exceed performance standards in all Buckle business builders and guest loyalty activities.
Investigate opportunities to expand guest selection through inventory management tools.
Maintain and build good guest relationships to develop a client‑based business.
Lead by example with a high level of show‑manship, excellent customer service and attentiveness.
Recognize and communicate guest levels with the team.
Ask business‑driven and show‑manship questions to managers, team leaders, and teammates.
Coach to allow managers to educate teammates in their sales presentation.
Consistently perform leadership actions and maintain high standards, whether or not the manager is present.
Teammate Recruiting, Training and Development
Identify recruiting opportunities through jobs & careers cards, email referrals and teammate recommend.
Develop and coach new teammates to meet Buckle’s accountability, shift orientation, loss prevention and sales presentation standards.
Maintain a positive attitude and a positive floor culture.
Model the personal dress code and coach teammates on the latest fashion.
Participate effectively in daily setup, training, impact, and review using the Performance Tracker.
Motivate teammates to initiate and complete daily tasks.
Demonstrate and influence results of denim show‑manship and denim fit cards.
Create and develop results within your department and balance all DM actions with mid‑week check‑ins.
Demonstrate leadership actions during segments, including awareness of guests, engagement, communication, and collecting guest names.
Visual Merchandise Management
Own and influence product through zone ownership, including product knowledge, placement, passion, preference, weekly checklist, product life cycle, and results tracking.
Assign zones and projects to teammates daily with specific learning goals.
Ensure teammates follow visual standards, visual library, and weekly visual checklist with urgency and accountability.
Execute and demonstrate new tools and videos that apply to zone ownership and answer questions.
Recognize merchandising opportunities from freight to floor and communicate recommendations to store manager.
Give informational and influential store tours.
Ensure the sales floor is consistently sized and new freight is appropriately displayed.
Operations
Work a flexible schedule, including mornings, evenings, weekends, and holiday days as required.
Utilize the planner and complete opening and closing checklists.
Watch for and recognize security risks and thefts and know how to prevent or handle them.
Follow all loss prevention guidelines, including daily bag and purse checks.
Execute and teach all point‑of‑sale procedures.
Handle calls from corporate office appropriately.
Know Buckle guidelines for returns and exchanges.
Maintain a positive attitude when dealing with challenging situations involving guests or teammates.
Execute all policies regarding payments, exchanges, and loss prevention practices.
Navigate and execute all tools on the homepage.
Provide guidance and feedback to all non‑sales positions.
Cover shifts when needed and complete scheduled shifts.
Provide feedback to store manager and leadership regarding merchandise handling concerns.
Communicate policy violations and teammate or guest concerns to store manager, district manager, or HR in a timely, confidential manner.
Maintain a clean, organized, and shoppable store to fulfill Buckle’s mission statement.
Apply Buckle’s code of ethics and all policies, procedures, and handbooks.
Supervisory and Leadership
Comfortable giving and receiving feedback from peers and management.
Supportive of leadership and promote personal and store growth.
Maintain a professional, mature, and stable relationship with all teammates.
Perform duties with a high level of customer service while contributing to a positive team spirit.
Take on special projects and other duties as assigned.
Supervisory Responsibilities None.
Full‑time Benefits (after applicable waiting period)
Insurance
Spending and Savings Accounts
Paid Time Off
401(k) Retirement Plan
Team member Discount
Performance Bonuses
Leave Options
Employee Assistance Program
Education and Experience High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience.
Physical Demands Regularly required to stand, walk, use hands, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear. Occasionally required to sit. Physical ability to lift and maneuver 50lbs throughout the store and backroom. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment The employee regularly works in a retail store setting. The noise level is usually moderate.
Equal Employment Opportunity Buckle is committed to hiring and developing the most qualified teammates from the available workforce in the communities we serve. Employment is based upon personal capabilities and qualifications without discrimination or retaliation due to veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy, national origin or ancestry, physical or mental disability, genetic information or any other protected characteristic as established by applicable local, state, or federal law.
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Essential Duties and Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Sales Generation and Guest Service
Greet guests with a friendly, engaging attitude and provide legendary service.
Answer questions regarding the store and its merchandise.
Recommend, select, and help locate or obtain merchandise based on guest needs.
Anticipate and fulfill guest’s needs by suggesting additional items and creating a wardrobe experience.
Demonstrate product utilizing product knowledge and sales education, sharing that knowledge with teammates.
Maintain and share knowledge of current sales, promotions, payment and exchange policies, and security practices.
Remain consistent on personal sales and look for opportunities to impact teammates’ presentations with the Sales Presentation Guide (SPG).
Achieve personal sales‑per‑hour, average sales, and total net sales goals set by store management.
Provide legendary service throughout the store in these top four areas: front 5, sales floor, fitting rooms, and the register area.
Be knowledgeable of all exchange and return procedures and use them as show‑manship opportunities.
Fill out and effectively use the SPG daily to accomplish goals.
Meet or exceed performance standards in all Buckle business builders and guest loyalty activities.
Investigate opportunities to expand guest selection through inventory management tools.
Maintain and build good guest relationships to develop a client‑based business.
Lead by example with a high level of show‑manship, excellent customer service and attentiveness.
Recognize and communicate guest levels with the team.
Ask business‑driven and show‑manship questions to managers, team leaders, and teammates.
Coach to allow managers to educate teammates in their sales presentation.
Consistently perform leadership actions and maintain high standards, whether or not the manager is present.
Teammate Recruiting, Training and Development
Identify recruiting opportunities through jobs & careers cards, email referrals and teammate recommend.
Develop and coach new teammates to meet Buckle’s accountability, shift orientation, loss prevention and sales presentation standards.
Maintain a positive attitude and a positive floor culture.
Model the personal dress code and coach teammates on the latest fashion.
Participate effectively in daily setup, training, impact, and review using the Performance Tracker.
Motivate teammates to initiate and complete daily tasks.
Demonstrate and influence results of denim show‑manship and denim fit cards.
Create and develop results within your department and balance all DM actions with mid‑week check‑ins.
Demonstrate leadership actions during segments, including awareness of guests, engagement, communication, and collecting guest names.
Visual Merchandise Management
Own and influence product through zone ownership, including product knowledge, placement, passion, preference, weekly checklist, product life cycle, and results tracking.
Assign zones and projects to teammates daily with specific learning goals.
Ensure teammates follow visual standards, visual library, and weekly visual checklist with urgency and accountability.
Execute and demonstrate new tools and videos that apply to zone ownership and answer questions.
Recognize merchandising opportunities from freight to floor and communicate recommendations to store manager.
Give informational and influential store tours.
Ensure the sales floor is consistently sized and new freight is appropriately displayed.
Operations
Work a flexible schedule, including mornings, evenings, weekends, and holiday days as required.
Utilize the planner and complete opening and closing checklists.
Watch for and recognize security risks and thefts and know how to prevent or handle them.
Follow all loss prevention guidelines, including daily bag and purse checks.
Execute and teach all point‑of‑sale procedures.
Handle calls from corporate office appropriately.
Know Buckle guidelines for returns and exchanges.
Maintain a positive attitude when dealing with challenging situations involving guests or teammates.
Execute all policies regarding payments, exchanges, and loss prevention practices.
Navigate and execute all tools on the homepage.
Provide guidance and feedback to all non‑sales positions.
Cover shifts when needed and complete scheduled shifts.
Provide feedback to store manager and leadership regarding merchandise handling concerns.
Communicate policy violations and teammate or guest concerns to store manager, district manager, or HR in a timely, confidential manner.
Maintain a clean, organized, and shoppable store to fulfill Buckle’s mission statement.
Apply Buckle’s code of ethics and all policies, procedures, and handbooks.
Supervisory and Leadership
Comfortable giving and receiving feedback from peers and management.
Supportive of leadership and promote personal and store growth.
Maintain a professional, mature, and stable relationship with all teammates.
Perform duties with a high level of customer service while contributing to a positive team spirit.
Take on special projects and other duties as assigned.
Supervisory Responsibilities None.
Full‑time Benefits (after applicable waiting period)
Insurance
Spending and Savings Accounts
Paid Time Off
401(k) Retirement Plan
Team member Discount
Performance Bonuses
Leave Options
Employee Assistance Program
Education and Experience High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience.
Physical Demands Regularly required to stand, walk, use hands, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear. Occasionally required to sit. Physical ability to lift and maneuver 50lbs throughout the store and backroom. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment The employee regularly works in a retail store setting. The noise level is usually moderate.
Equal Employment Opportunity Buckle is committed to hiring and developing the most qualified teammates from the available workforce in the communities we serve. Employment is based upon personal capabilities and qualifications without discrimination or retaliation due to veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy, national origin or ancestry, physical or mental disability, genetic information or any other protected characteristic as established by applicable local, state, or federal law.
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