Goodwill Industries of the Redwood Empire
Retail Store Manager - FT (Willits RTC)
Goodwill Industries of the Redwood Empire, Willits, California, United States, 95490
Position Overview
POSITION TITLE:
Retail Store Manager STATUS:
Non-Exempt / Full-Time DEPARTMENT:
Donated Goods Retail (DGR) REPORTS TO:
Vice President for Donated Goods SAFETY SENSITIVE:
HIGH – Position is subject to pre-employment physical and, drug & alcohol screening. WAGE:
$26.85 per hour
CHARACTERISTICS OF THE JOB Manage store activities with high work ethic and integrity, supporting Goodwill mission while ensuring maximum profitability, efficiency, and a positive community image.
SUPERVISION TO Store staff, clients, and volunteers
ESSENTIAL FUNCTIONS
Achieve financial objectives while meeting or exceeding expense/revenue ratio.
Use data analytics to monitor KPIs, understand variances, and report business results.
Initiate corrective actions to business model as appropriate (e.g., rotations, donation processing).
Own the 1‑Touch process to maximize efficiency and profitability while managing inventory quality standards, production, and sales goal.
Staff location to labor budget, including recruiting and hiring.
Mentor Assistant Manager(s) and/or Store Leads in delivering direct, kind, and clear performance expectations.
Create accountability through training all employees, clients and volunteers in proper work habits, job responsibilities, and GIRE policies & procedures.
Actively manage sales floor through “Area of Pride” assignments to ensure a clean, neat, and easy to Shop sales environment.
Lead onsite mission integration efforts as primary contact for DGR with Workforce Development.
Perform worksite audits (safety, retail, etc.) ensuring all necessary actions are completed within determined time period.
Submit all assigned paperwork (e.g., truck orders, supply orders, HR documents, closing reports on schedule).
Perform frequent bank deposits and change runs in support of business needs.
Effectively resolve issues with DGR team members, clients, and donors, holding accountability with timely feedback including formal documentation up to and including recommendations for terminations.
Complete and submit accurate and timely employee payroll records. Create and post weekly work schedules for all worksite team members. Track volunteer hours as required under specific program.
Ensure facility and grounds are neat, clean, and safe. Promptly report needed repairs/replacements to the designated staff member.
Follow and enforce safety and loss prevention measures at all times to provide a safe work environment.
ANCILLARY FUNCTIONS
Back up any position in the department as needed to accomplish goals.
Assume ultimate responsibility in an emergency event.
Attend all safety meetings including online safety trainings as required.
Actively participate in all trainings and meetings.
Respond to facility needs outside regular business hours (e.g., alarm calls, emergencies).
Provide support and management to other GIRE Retail Store locations, as needed.
Present yourself and GIRE positively and professionally at all times.
Exhibit positive leadership resulting in a positive work atmosphere for customers, clients, participants, co‑workers, and management.
Perform other job‑related duties as assigned by Management.
QUALIFICATIONS
Minimum of three years’ experience in increasingly responsible supervisory/management positions. Preference for those with prior donated goods management experience.
High school diploma or equivalent.
Valid CA Class C Driver’s License and proof of personal auto insurance.
Reliable passenger vehicle to complete essential and ancillary functions.
Good math skills.
Ability to supervise, train and resolve issues with employees, clients, and volunteers.
Ability to handle and resolve customer inquiries and complaints tactfully and professionally.
Experience in budget control, cash management, and basic fiscal controls strongly preferred.
Good communication skills, both in writing and orally.
Computer skills in Word, Excel and Outlook at a beginning to intermediate level.
Organized and able to work independently.
Able to positively influence and motivate assigned staff.
Access to a phone for emergency and coverage calls.
DESIRED TRAITS AND COMPETENCIES
Respect for others.
Strong written and oral communication skills in English to relay information within the business and respond appropriately to legal and/or sensitive issues.
Ability to perform effectively and cooperatively as part of a team.
Excellent interpersonal skills.
Bilingual in English and Spanish preferred.
WORK ENVIRONMENT Constant low‑level noise, temperate climate with indoor and outdoor exposures. Walking surfaces vary (tile, carpet, linoleum, concrete, asphalt). Overhead and natural lighting. High level of interaction with the general public. May be exposed to moderate dust. Occasional travel in personal or company vehicles.
PHYSICAL REQUIREMENTS Continuous bending, stooping, stretching, walking throughout the store. Continuous grasping. Frequent fine finger movement to operate cash register and computer. Lift 50 pounds with/without assistance. Visual skills. Communication skills through speech, written, assisted.
PROMOTIONAL & DEVELOPMENT OPPORTUNITIES Promotable to higher level of management with demonstrated mastery of skills, acquisition of relevant trainings, certifications, or experience. Promotions based on business needs and available positions.
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Retail Store Manager STATUS:
Non-Exempt / Full-Time DEPARTMENT:
Donated Goods Retail (DGR) REPORTS TO:
Vice President for Donated Goods SAFETY SENSITIVE:
HIGH – Position is subject to pre-employment physical and, drug & alcohol screening. WAGE:
$26.85 per hour
CHARACTERISTICS OF THE JOB Manage store activities with high work ethic and integrity, supporting Goodwill mission while ensuring maximum profitability, efficiency, and a positive community image.
SUPERVISION TO Store staff, clients, and volunteers
ESSENTIAL FUNCTIONS
Achieve financial objectives while meeting or exceeding expense/revenue ratio.
Use data analytics to monitor KPIs, understand variances, and report business results.
Initiate corrective actions to business model as appropriate (e.g., rotations, donation processing).
Own the 1‑Touch process to maximize efficiency and profitability while managing inventory quality standards, production, and sales goal.
Staff location to labor budget, including recruiting and hiring.
Mentor Assistant Manager(s) and/or Store Leads in delivering direct, kind, and clear performance expectations.
Create accountability through training all employees, clients and volunteers in proper work habits, job responsibilities, and GIRE policies & procedures.
Actively manage sales floor through “Area of Pride” assignments to ensure a clean, neat, and easy to Shop sales environment.
Lead onsite mission integration efforts as primary contact for DGR with Workforce Development.
Perform worksite audits (safety, retail, etc.) ensuring all necessary actions are completed within determined time period.
Submit all assigned paperwork (e.g., truck orders, supply orders, HR documents, closing reports on schedule).
Perform frequent bank deposits and change runs in support of business needs.
Effectively resolve issues with DGR team members, clients, and donors, holding accountability with timely feedback including formal documentation up to and including recommendations for terminations.
Complete and submit accurate and timely employee payroll records. Create and post weekly work schedules for all worksite team members. Track volunteer hours as required under specific program.
Ensure facility and grounds are neat, clean, and safe. Promptly report needed repairs/replacements to the designated staff member.
Follow and enforce safety and loss prevention measures at all times to provide a safe work environment.
ANCILLARY FUNCTIONS
Back up any position in the department as needed to accomplish goals.
Assume ultimate responsibility in an emergency event.
Attend all safety meetings including online safety trainings as required.
Actively participate in all trainings and meetings.
Respond to facility needs outside regular business hours (e.g., alarm calls, emergencies).
Provide support and management to other GIRE Retail Store locations, as needed.
Present yourself and GIRE positively and professionally at all times.
Exhibit positive leadership resulting in a positive work atmosphere for customers, clients, participants, co‑workers, and management.
Perform other job‑related duties as assigned by Management.
QUALIFICATIONS
Minimum of three years’ experience in increasingly responsible supervisory/management positions. Preference for those with prior donated goods management experience.
High school diploma or equivalent.
Valid CA Class C Driver’s License and proof of personal auto insurance.
Reliable passenger vehicle to complete essential and ancillary functions.
Good math skills.
Ability to supervise, train and resolve issues with employees, clients, and volunteers.
Ability to handle and resolve customer inquiries and complaints tactfully and professionally.
Experience in budget control, cash management, and basic fiscal controls strongly preferred.
Good communication skills, both in writing and orally.
Computer skills in Word, Excel and Outlook at a beginning to intermediate level.
Organized and able to work independently.
Able to positively influence and motivate assigned staff.
Access to a phone for emergency and coverage calls.
DESIRED TRAITS AND COMPETENCIES
Respect for others.
Strong written and oral communication skills in English to relay information within the business and respond appropriately to legal and/or sensitive issues.
Ability to perform effectively and cooperatively as part of a team.
Excellent interpersonal skills.
Bilingual in English and Spanish preferred.
WORK ENVIRONMENT Constant low‑level noise, temperate climate with indoor and outdoor exposures. Walking surfaces vary (tile, carpet, linoleum, concrete, asphalt). Overhead and natural lighting. High level of interaction with the general public. May be exposed to moderate dust. Occasional travel in personal or company vehicles.
PHYSICAL REQUIREMENTS Continuous bending, stooping, stretching, walking throughout the store. Continuous grasping. Frequent fine finger movement to operate cash register and computer. Lift 50 pounds with/without assistance. Visual skills. Communication skills through speech, written, assisted.
PROMOTIONAL & DEVELOPMENT OPPORTUNITIES Promotable to higher level of management with demonstrated mastery of skills, acquisition of relevant trainings, certifications, or experience. Promotions based on business needs and available positions.
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