The Association of Technology, Management and Applied Engineering
IT Professional Specialist
The Association of Technology, Management and Applied Engineering, Athens, Georgia, us, 30604
Position Information
External Retirement Plan: TRS or ORP. Employment Type: Employee. Benefits Eligibility: Eligible. Full/Part time: Full Time.
Work Schedule: Monday-Friday, 8am-5pm. Advertised Salary: Commensurate with Experience. Posting Date: 01/02/2026. Open until filled: Yes. Closing Date: Proposed Starting Date 02/01/2026. Special Instructions to Applicants: Location of Vacancy Athens Area.
EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu ).
USG Core Values Statement The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Position Summary The Office of Technology and Instructional Services (OTIS) provides technical support to the College of Family and Consumer Sciences faculty, staff, and students for various IT‑related services. This position reports directly to the IT Director for the College of Family and Consumer Sciences and manages all aspects of client support operations, including desktop support via telephone, email, and in‑person. Responsible for documenting known problems and solutions in an internal ticketing system and for providing written guides and documentation for the OTIS helpdesk website.
Minimum Qualifications Bachelor's degree in a related field or equivalent.
Preferred Qualifications CompTIA A+ certification.
Knowledge, Skills, Abilities and/or Competencies
Excellent written and verbal communication skills.
Critical thinking skills.
Attention to detail.
Develop and maintain written documentation.
Knowledge of IT processes, functions, best practices, and procedures.
Ability to assist the college's faculty, staff, and students in identifying and resolving problems regarding the use of a variety of hardware and software in an Active Directory networked environment.
Ability to work both one‑on‑one and in a group environment.
Physical Demands
Sit at computer for long periods of time.
Lift up to 40 lbs.
Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating eligibility, confirmation of credentials and employment history, and, if applicable, a satisfactory credit check. Candidates may also be subject to a pre‑employment drug test for positions with high‑risk responsibilities. For more information, visit the UGA Background Check website.
Security Information Is driving a responsibility of this position? No. Is this a Position of Trust? Yes. Does this position have operation, access, or control of financial resources? No. Does this position require a P‑Card? No. Is having a P‑Card an essential function of this position? No. Does this position have direct interaction or care of children under the age of 18 or direct patient care? No. Does this position have Security Access? Yes.
Duties / Responsibilities Client Support Services
Provide excellent customer service and communicate professionally with OTIS staff and college members.
Provide Tier 1 support via phone, email, and in‑person.
Make independent support decisions while working on‑site at different campus locations.
Collaborate with other IT services staff to provide Tier 1 and Tier 2 support to all college administrators, faculty, staff, and students.
Escalate complex technical issues and facilitate communication with OTIS staff.
Install, configure, and maintain networked computer systems, software, and hardware (including equipment specification, moving, setup, backup, imaging, and application configuration).
Maintain and troubleshoot client systems, recommend and perform software and hardware upgrades, and respond to reported problems.
Assist in creating, modifying, and managing college‑wide AD group policies.
Proactively manage patch deployment to prevent system issues.
Input accurate machine data into multiple databases and maintain data integrity.
Follow established OTIS and UGA procedures and protocols.
Classroom Technology Support
Provide Tier 1 classroom technology support.
Evaluation and Development
Work with the IT Director, Systems Administrator, and other IT services staff to resolve technical and procedural problems regarding the college’s IT environment.
Communicate at a technical level with software and hardware developers to manipulate equipment and applications to meet specific college needs.
Contact Information Recruitment Contact Name: David Floyd Email: dfloyd@uga.edu Phone:
Not provided
Applicant Documents
Resume/CV
Cover Letter
List of References with Contact Information
Optional Documents #J-18808-Ljbffr
Work Schedule: Monday-Friday, 8am-5pm. Advertised Salary: Commensurate with Experience. Posting Date: 01/02/2026. Open until filled: Yes. Closing Date: Proposed Starting Date 02/01/2026. Special Instructions to Applicants: Location of Vacancy Athens Area.
EEO Policy Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu ).
USG Core Values Statement The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Position Summary The Office of Technology and Instructional Services (OTIS) provides technical support to the College of Family and Consumer Sciences faculty, staff, and students for various IT‑related services. This position reports directly to the IT Director for the College of Family and Consumer Sciences and manages all aspects of client support operations, including desktop support via telephone, email, and in‑person. Responsible for documenting known problems and solutions in an internal ticketing system and for providing written guides and documentation for the OTIS helpdesk website.
Minimum Qualifications Bachelor's degree in a related field or equivalent.
Preferred Qualifications CompTIA A+ certification.
Knowledge, Skills, Abilities and/or Competencies
Excellent written and verbal communication skills.
Critical thinking skills.
Attention to detail.
Develop and maintain written documentation.
Knowledge of IT processes, functions, best practices, and procedures.
Ability to assist the college's faculty, staff, and students in identifying and resolving problems regarding the use of a variety of hardware and software in an Active Directory networked environment.
Ability to work both one‑on‑one and in a group environment.
Physical Demands
Sit at computer for long periods of time.
Lift up to 40 lbs.
Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating eligibility, confirmation of credentials and employment history, and, if applicable, a satisfactory credit check. Candidates may also be subject to a pre‑employment drug test for positions with high‑risk responsibilities. For more information, visit the UGA Background Check website.
Security Information Is driving a responsibility of this position? No. Is this a Position of Trust? Yes. Does this position have operation, access, or control of financial resources? No. Does this position require a P‑Card? No. Is having a P‑Card an essential function of this position? No. Does this position have direct interaction or care of children under the age of 18 or direct patient care? No. Does this position have Security Access? Yes.
Duties / Responsibilities Client Support Services
Provide excellent customer service and communicate professionally with OTIS staff and college members.
Provide Tier 1 support via phone, email, and in‑person.
Make independent support decisions while working on‑site at different campus locations.
Collaborate with other IT services staff to provide Tier 1 and Tier 2 support to all college administrators, faculty, staff, and students.
Escalate complex technical issues and facilitate communication with OTIS staff.
Install, configure, and maintain networked computer systems, software, and hardware (including equipment specification, moving, setup, backup, imaging, and application configuration).
Maintain and troubleshoot client systems, recommend and perform software and hardware upgrades, and respond to reported problems.
Assist in creating, modifying, and managing college‑wide AD group policies.
Proactively manage patch deployment to prevent system issues.
Input accurate machine data into multiple databases and maintain data integrity.
Follow established OTIS and UGA procedures and protocols.
Classroom Technology Support
Provide Tier 1 classroom technology support.
Evaluation and Development
Work with the IT Director, Systems Administrator, and other IT services staff to resolve technical and procedural problems regarding the college’s IT environment.
Communicate at a technical level with software and hardware developers to manipulate equipment and applications to meet specific college needs.
Contact Information Recruitment Contact Name: David Floyd Email: dfloyd@uga.edu Phone:
Not provided
Applicant Documents
Resume/CV
Cover Letter
List of References with Contact Information
Optional Documents #J-18808-Ljbffr