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We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Details of the job The Hermès Washington D.C. Boutique opened in 2015 and focuses on providing extraordinary service to clients as a part of the Southern Region. This position will report to the Operations Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.
The Opportunity The Cashier provides clerical support for front of house operations in the Hermès boutique. The Cashier is responsible for processing and ensuring the accuracy of all transactions (including receptions, CRM, SKUs, monetary payment and client verification) and the administration support of after sales services when needed. Partners with management team on POS decisions. The Cashier is responsible for supporting all cashiering and POS activities based on the specific needs, and providing the most memorable customer journey during the final boutique experience.
All other duties as assigned by the supervisor.
About the Role
Accurately record point of sales transaction at the register: processing sales, sends, repairs, assist in preparation of opening and closing procedures with management.
Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale.
Support the Sales Team to serve clients by providing cashier service and support as required.
Process payment transactions such as cash, credit card, and other applicable forms with a high level of compliance and accuracy.
Process multiple types of transactional requests such as returns, exchanges, refunds, and tax refunds according to the company policies and guidelines.
Reconciliation of daily transactions with cash and other forms of balances, ensuring adequate cash flow in counters, verifying the amounts at the beginning and end of shifts.
Input transaction and client information on the system and invoices accurately.
Assist in preparing daily cashier report.
Answer phones in a timely manner and exhibit friendly and appropriate customer service.
Support general store operations and other ad hoc duties as assigned.
Promote teamwork and work closely with the store team.
Supervisory Responsibility
NO
Budget Responsibility
NO
Decision Making Responsibility
NO
About You
1 year retail experience, in a luxury environment preferred.
Knowledge of operating cash register or point-of-sale terminal.
Good numerical sense, detail-oriented, high levels of integrity, and meticulous in payment handling
Cash handling experience strongly preferred.
Customer service oriented.
Ability to multi-task.
Detail oriented.
Strong organizational skills.
Ability to handle difficult situations with grace, compassion and composure.
Ability to lift between 0-25 lbs. without assistance.
The hourly range for this position is $24.56 to $27.14 per hour. Actual rates are determined based on the job, location, and individual experience.
Benefits
Commission and bonus incentives based on sales performance
Life Insurance and Disability
Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
Paid Parental leave and transition time
401(k) and Roth Retirement plan with company matching and profit sharing
Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
Product discount and EAP resources
Access to Calm App, Health Advocate, Family Building Support and more!
Equal Opportunity Employer Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners. Hermès of Paris, Inc. provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
Company Overview Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time. An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops. The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide, with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.
Our Commitment At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress.
#J-18808-Ljbffr
Details of the job The Hermès Washington D.C. Boutique opened in 2015 and focuses on providing extraordinary service to clients as a part of the Southern Region. This position will report to the Operations Manager and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.
The Opportunity The Cashier provides clerical support for front of house operations in the Hermès boutique. The Cashier is responsible for processing and ensuring the accuracy of all transactions (including receptions, CRM, SKUs, monetary payment and client verification) and the administration support of after sales services when needed. Partners with management team on POS decisions. The Cashier is responsible for supporting all cashiering and POS activities based on the specific needs, and providing the most memorable customer journey during the final boutique experience.
All other duties as assigned by the supervisor.
About the Role
Accurately record point of sales transaction at the register: processing sales, sends, repairs, assist in preparation of opening and closing procedures with management.
Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale.
Support the Sales Team to serve clients by providing cashier service and support as required.
Process payment transactions such as cash, credit card, and other applicable forms with a high level of compliance and accuracy.
Process multiple types of transactional requests such as returns, exchanges, refunds, and tax refunds according to the company policies and guidelines.
Reconciliation of daily transactions with cash and other forms of balances, ensuring adequate cash flow in counters, verifying the amounts at the beginning and end of shifts.
Input transaction and client information on the system and invoices accurately.
Assist in preparing daily cashier report.
Answer phones in a timely manner and exhibit friendly and appropriate customer service.
Support general store operations and other ad hoc duties as assigned.
Promote teamwork and work closely with the store team.
Supervisory Responsibility
NO
Budget Responsibility
NO
Decision Making Responsibility
NO
About You
1 year retail experience, in a luxury environment preferred.
Knowledge of operating cash register or point-of-sale terminal.
Good numerical sense, detail-oriented, high levels of integrity, and meticulous in payment handling
Cash handling experience strongly preferred.
Customer service oriented.
Ability to multi-task.
Detail oriented.
Strong organizational skills.
Ability to handle difficult situations with grace, compassion and composure.
Ability to lift between 0-25 lbs. without assistance.
The hourly range for this position is $24.56 to $27.14 per hour. Actual rates are determined based on the job, location, and individual experience.
Benefits
Commission and bonus incentives based on sales performance
Life Insurance and Disability
Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
Paid Parental leave and transition time
401(k) and Roth Retirement plan with company matching and profit sharing
Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
Product discount and EAP resources
Access to Calm App, Health Advocate, Family Building Support and more!
Equal Opportunity Employer Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners. Hermès of Paris, Inc. provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
Company Overview Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time. An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops. The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide, with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.
Our Commitment At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress.
#J-18808-Ljbffr