Pizza Hut
Pizza Hut Team Member
Location: [Insert Location]
Purpose
Performs a variety of duties which may include the duties of a CSR, Dough Prep, Cut & Pack, Cook, Wing Street, and Receiving & Stocking.
Key Accountabilities Essential Functions
Responsible for providing quick and efficient service to customers
Greets customers and takes their food and beverage orders
Accurately records customer’s orders onto the POS system and computes the bill
Checks orders to ensure that guests receive complete and correct orders
Inform kitchen staff of shortages or special requests
Takes trash out to dumpster
Sweeps and keeps exterior lot clean at all times throughout the shift
Ensures an accurate accounting of all transactions, collections and disbursements during work shift
Receives cash drawer at beginning of work shift and verifies accuracy by counting money in cash drawer
Obtains and reviews information regarding price changes or menu specials
Enter guest orders into POS and verify orders for accuracy
Follow all cash handling policies
Collects cash or charge payments from guests. Make change for cash transactions and provide receipts to guests
Counts money and charge payments in cash drawer at end of shift
May reconcile cash receipts and charge sales with total sales to verify accuracy of transactions
Maintain cleanliness of lobby and register areas, stock counters, display refrigerators and steam table (if applicable) neatly, accurately and in a timely fashion as per menu
Check to ensure that all display foods are presented attractively as per standards
Displays food under appropriate hot or cold conditions as per standards
Keeps display equipment clean and free of debris at all times or as assigned
Cleans workstation thoroughly before leaving area assignment
Relays relevant comments received from customers directly to supervisor
Dough Prep
Responsible for dough preparation as prescribed by Manager In Charge
Comply with all portioning, quality standards, rules, policies, and safety procedures
Prep food items as assigned by Manager In Charge
Select raw items to work area and back; store finished products in proper places
Select proper equipment and utensils (slicer, dough mixer, whips, pitcher, proofer, bun‑o‑matic, retarder, dough roller)
Follow all food safety procedures
Cut & Pack
Checks workstations for presence of small equipment, assembly materials, paper goods and condiments
Responsible for product assembly, product quality checks, and calls out preparation times for all orders
Monitors oven setting according to Pizza Hut standards
Verifies orders are complete and accurate
Check all finished products to ensure compliance with Pizza Hut standards
Communicate with cooks, front line personnel, and MIC for quality controls and feedback
Cook/Wing Street
Prepare and assemble all products according to the customer's order and Pizza Hut portioning specifications
Set up the maketable by checking the worktable, counter, dough cabinets, and line refrigeration to ensure proper stocking prior to meal production
Check all workstations for presence of appropriate small wares, assembly materials, and stock levels
Monitor food production areas for safety and sanitation; ensure cleanliness and readiness for customers
Set up production cycles, maintain inventory levels, and call to back up or replenish items as necessary
Read order on monitor or printer; call out specials/missing items to ensure quick service; track preparation times and pass items into oven
Periodically monitor food and material supplies; take action as necessary
Dishwash as necessary
Communicate clearly to food production personnel; receive information and feedback and take action based on observation
Cleans and sanitizes workstations during meal prep periods and at end of meal period
Monitors close‑down duties of kitchen staff
Set up and maintain flyer per brand operating standards
Utilize fryer to cook menu items as printed
Sauce and package wings per brand standards
Prep wings and stock Wing Street areas as needed
Receiving & Stocking
Responsible for receipt and storage of all food, supplies and materials received in the restaurant using proper expert, FIFO and Pizza Hut procedures
Receives all food, supplies, and materials
Check all incoming items for count, quality and specification
Ensures items are received and stored at proper temperatures
Maintains completion and compliance of delivery and inventory records as defined by proper Pizza Hut procedures
Keeps all storage areas and inventory in neat and orderly fashion
Maintains product quality by ensuring all inventory is dated properly before storing to effect proper FIFO usage
Maintains safety by ensuring all storage areas are free of hazardous conditions
Other Functions
Performs other duties as assigned
Safety
Ensures that safety is a priority for all employees; act in a safe manner and do not put self or others at risk; safety is everyone's responsibility
Parameters for Success
Complete all essential functions
Execute Team Member duties safely
Trained in compliance
Guests, in‑store operators, operations management
Competencies + Professional Job Profile
Basic math skills
Ability to understand and implement written and verbal instructions
Competency in speaking, reading, writing and understanding the primary language used in the work location
Clear, courteous and efficient communication in customer interaction duties
Minimal hazards
General office working conditions
Qualifications
Previous food service and/or cash handling experience preferred but not necessary
Physical and/or Medical Requirements
Must obtain a Tuberculosis Clearance Certificate
Position requires well‑paced mobility for periods minimum of four (4) hours in length
Requires standing and walking for the entire workday
Must be able to bend and stoop on occasion
Must be capable of strenuous lifting and carrying activity for short periods of time (during deliveries)
Must have the ability to lift up to 40 lbs occasionally
Compensation $16.00 per hour
This Position Description summarizes the primary responsibilities of this role at the time of commencement. Various other responsibilities not listed here may also fall within the responsibility parameters of the position. From time to time and with the natural developments of business structure and practice, an employee may be required to perform additional or new responsibilities that fall reasonably within the expectations of this role. Any significant adjustments to role responsibilities will always be made after consultation with the employee.
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Location: [Insert Location]
Purpose
Performs a variety of duties which may include the duties of a CSR, Dough Prep, Cut & Pack, Cook, Wing Street, and Receiving & Stocking.
Key Accountabilities Essential Functions
Responsible for providing quick and efficient service to customers
Greets customers and takes their food and beverage orders
Accurately records customer’s orders onto the POS system and computes the bill
Checks orders to ensure that guests receive complete and correct orders
Inform kitchen staff of shortages or special requests
Takes trash out to dumpster
Sweeps and keeps exterior lot clean at all times throughout the shift
Ensures an accurate accounting of all transactions, collections and disbursements during work shift
Receives cash drawer at beginning of work shift and verifies accuracy by counting money in cash drawer
Obtains and reviews information regarding price changes or menu specials
Enter guest orders into POS and verify orders for accuracy
Follow all cash handling policies
Collects cash or charge payments from guests. Make change for cash transactions and provide receipts to guests
Counts money and charge payments in cash drawer at end of shift
May reconcile cash receipts and charge sales with total sales to verify accuracy of transactions
Maintain cleanliness of lobby and register areas, stock counters, display refrigerators and steam table (if applicable) neatly, accurately and in a timely fashion as per menu
Check to ensure that all display foods are presented attractively as per standards
Displays food under appropriate hot or cold conditions as per standards
Keeps display equipment clean and free of debris at all times or as assigned
Cleans workstation thoroughly before leaving area assignment
Relays relevant comments received from customers directly to supervisor
Dough Prep
Responsible for dough preparation as prescribed by Manager In Charge
Comply with all portioning, quality standards, rules, policies, and safety procedures
Prep food items as assigned by Manager In Charge
Select raw items to work area and back; store finished products in proper places
Select proper equipment and utensils (slicer, dough mixer, whips, pitcher, proofer, bun‑o‑matic, retarder, dough roller)
Follow all food safety procedures
Cut & Pack
Checks workstations for presence of small equipment, assembly materials, paper goods and condiments
Responsible for product assembly, product quality checks, and calls out preparation times for all orders
Monitors oven setting according to Pizza Hut standards
Verifies orders are complete and accurate
Check all finished products to ensure compliance with Pizza Hut standards
Communicate with cooks, front line personnel, and MIC for quality controls and feedback
Cook/Wing Street
Prepare and assemble all products according to the customer's order and Pizza Hut portioning specifications
Set up the maketable by checking the worktable, counter, dough cabinets, and line refrigeration to ensure proper stocking prior to meal production
Check all workstations for presence of appropriate small wares, assembly materials, and stock levels
Monitor food production areas for safety and sanitation; ensure cleanliness and readiness for customers
Set up production cycles, maintain inventory levels, and call to back up or replenish items as necessary
Read order on monitor or printer; call out specials/missing items to ensure quick service; track preparation times and pass items into oven
Periodically monitor food and material supplies; take action as necessary
Dishwash as necessary
Communicate clearly to food production personnel; receive information and feedback and take action based on observation
Cleans and sanitizes workstations during meal prep periods and at end of meal period
Monitors close‑down duties of kitchen staff
Set up and maintain flyer per brand operating standards
Utilize fryer to cook menu items as printed
Sauce and package wings per brand standards
Prep wings and stock Wing Street areas as needed
Receiving & Stocking
Responsible for receipt and storage of all food, supplies and materials received in the restaurant using proper expert, FIFO and Pizza Hut procedures
Receives all food, supplies, and materials
Check all incoming items for count, quality and specification
Ensures items are received and stored at proper temperatures
Maintains completion and compliance of delivery and inventory records as defined by proper Pizza Hut procedures
Keeps all storage areas and inventory in neat and orderly fashion
Maintains product quality by ensuring all inventory is dated properly before storing to effect proper FIFO usage
Maintains safety by ensuring all storage areas are free of hazardous conditions
Other Functions
Performs other duties as assigned
Safety
Ensures that safety is a priority for all employees; act in a safe manner and do not put self or others at risk; safety is everyone's responsibility
Parameters for Success
Complete all essential functions
Execute Team Member duties safely
Trained in compliance
Guests, in‑store operators, operations management
Competencies + Professional Job Profile
Basic math skills
Ability to understand and implement written and verbal instructions
Competency in speaking, reading, writing and understanding the primary language used in the work location
Clear, courteous and efficient communication in customer interaction duties
Minimal hazards
General office working conditions
Qualifications
Previous food service and/or cash handling experience preferred but not necessary
Physical and/or Medical Requirements
Must obtain a Tuberculosis Clearance Certificate
Position requires well‑paced mobility for periods minimum of four (4) hours in length
Requires standing and walking for the entire workday
Must be able to bend and stoop on occasion
Must be capable of strenuous lifting and carrying activity for short periods of time (during deliveries)
Must have the ability to lift up to 40 lbs occasionally
Compensation $16.00 per hour
This Position Description summarizes the primary responsibilities of this role at the time of commencement. Various other responsibilities not listed here may also fall within the responsibility parameters of the position. From time to time and with the natural developments of business structure and practice, an employee may be required to perform additional or new responsibilities that fall reasonably within the expectations of this role. Any significant adjustments to role responsibilities will always be made after consultation with the employee.
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