Scripps Health
Lead Answering Service Attendant - Varied - La Jolla
Scripps Health, San Diego, California, United States, 92189
This is a full-time, varied shift position located at Scripps Memorial Hospital La Jolla. The schedule will be Monday, Thursday, Friday, Saturday and Sunday.
The Lead Answering Service Attendant provides exceptional customer service as a switchboard operator and answering service representative. Handles incoming calls and routine inquiries, directing them to appropriate personnel. Responds to and documents emergency situations in accordance with policies. Collaborates with the team, assisting in onboarding and training new staff. Pages physicians, security, and staff via radio, pagers, computer systems, or PA system. Ensures compliance with documentation standards and supports departmental tasks including timekeeping and scheduling. Manages pager inventory, programming, and troubleshooting. Serves as the primary after-hours contact, managing patient calls and coordinating with on‑call physicians. Maintains accurate physician on‑call schedules in logs and scheduling documents.
Qualifications Required Education/Experience/Specialized Skills:
Demonstrates strong customer service skills with the ability to communicate effectively and professionally in a variety of situations.
Proficient in computer systems, including the use of multiple systems simultaneously, and adapts quickly to new technologies.
Thrives in a fast‑paced environment, maintaining accuracy and efficiency while performing repetitive hand motions.
Effectively manages multiple tasks and priorities under pressure, ensuring a smooth and timely workflow.
Preferred Education/Experience/Specialized Skills/Certification:
2‑5 years of experience in Call Center, PBX, or Answering Service roles.
Strong customer service skills.
The ability to thrive in a fast‑paced environment.
Knowledge of medical terminology and healthcare experience is also highly desirable.
Job: Admin Supp
Primary Location: Central San Diego County-LA JOLLA-SCRIPPS MEMORIAL HOSPITAL LA JOLLA
Work Locations: SCRIPPS MEMORIAL HOSPITAL LA JOLLA 9888 GENESEE AVE LA JOLLA 92037
Job Posting: Jan 2, 2026, 7:38:53 PM
In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer. Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.
Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.
We are now directing you to the original job posting. Please apply directly for this job at the employer’s website.
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The Lead Answering Service Attendant provides exceptional customer service as a switchboard operator and answering service representative. Handles incoming calls and routine inquiries, directing them to appropriate personnel. Responds to and documents emergency situations in accordance with policies. Collaborates with the team, assisting in onboarding and training new staff. Pages physicians, security, and staff via radio, pagers, computer systems, or PA system. Ensures compliance with documentation standards and supports departmental tasks including timekeeping and scheduling. Manages pager inventory, programming, and troubleshooting. Serves as the primary after-hours contact, managing patient calls and coordinating with on‑call physicians. Maintains accurate physician on‑call schedules in logs and scheduling documents.
Qualifications Required Education/Experience/Specialized Skills:
Demonstrates strong customer service skills with the ability to communicate effectively and professionally in a variety of situations.
Proficient in computer systems, including the use of multiple systems simultaneously, and adapts quickly to new technologies.
Thrives in a fast‑paced environment, maintaining accuracy and efficiency while performing repetitive hand motions.
Effectively manages multiple tasks and priorities under pressure, ensuring a smooth and timely workflow.
Preferred Education/Experience/Specialized Skills/Certification:
2‑5 years of experience in Call Center, PBX, or Answering Service roles.
Strong customer service skills.
The ability to thrive in a fast‑paced environment.
Knowledge of medical terminology and healthcare experience is also highly desirable.
Job: Admin Supp
Primary Location: Central San Diego County-LA JOLLA-SCRIPPS MEMORIAL HOSPITAL LA JOLLA
Work Locations: SCRIPPS MEMORIAL HOSPITAL LA JOLLA 9888 GENESEE AVE LA JOLLA 92037
Job Posting: Jan 2, 2026, 7:38:53 PM
In compliance with the California Pay Transparency Act, Scripps Health posts the pay range for all jobs. Please note that actual pay will be determined based on relevant experience and internal equity within the pay range. Please also note this range is applicable for employees who reside in California only. A geographical pay differential may be applied for remote employees who reside out of state. Scripps Health strives to ensure that our employees receive equal pay for equal work in line with our commitment to being an equal opportunity employer. Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.
Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.
We are now directing you to the original job posting. Please apply directly for this job at the employer’s website.
#J-18808-Ljbffr