HomeTeam Pest Defense
Customer Experience Representative
HomeTeam Pest Defense, San Antonio, Texas, United States, 78208
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Customer Experience Representative
role at
HomeTeam Pest Defense
Overview At HomeTeam, we put people first.
We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer.
Our friendly, warm work environment means great work gets recognized and rewarded.
If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.
Responsibilities As a HomeTeam Customer Service Representative, you can expect to:
Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense.
Provide information to prospects and initiate new service.
Answer questions, research problems, resolve issues, provide pricing (non‑termite), schedule service(s) and provide closure for customers.
Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software.
Resolve customer problems with invoices and billing questions.
Conduct telephone conversations with customers about issues surrounding their service in a professional manner.
Enter service‑related notes in system software.
Provide general marketing information to prospects and customers as requested.
Conduct follow‑up telephone calls with customers for re‑treats, initial services, and current customers as directed.
Maintain customer files on computer and in filing system.
Validate technician paperwork for completeness and accuracy.
File technician paperwork in customer files.
Update notes in system with technician and other employee customer information.
Print, distribute, and review service tickets for technicians.
Have a basic knowledge of technician’s job and processes of the company’s treatment processes.
Properly follow HomeTeam Pest Defense telephone etiquette procedures.
Ability to calm and diffuse angry customers.
Escalate appropriate inquiries or problems to managers.
Collect and reconcile payments received by technicians.
Physical Demands / Working Environment
Candidates must meet physical job requirements and safely perform the job duties with or without accommodation.
Qualifications
Must have 1 year of previous customer service experience.
Entry level customer service skill and technique.
Basic / entry level understanding of computers.
Entry level skill on use of company telephone features and how to use them.
Must be 18 years or older with a high school diploma or GED.
Benefits
Competitive pay $34K‑$36K annually
Comprehensive benefits package including medical, dental, vision
Company paid life & AD&D insurance
401(k) plan with company match up to 6%
Employee stock purchase plan
Paid Time off and holidays
Employee discounts
Tuition reimbursement
Dependent scholarship awards
Opportunity to advance within the company
Recognition for a job well done
A friendly work environment
Employee referral bonuses
Opportunity for professional growth and respect that comes from working for an industry leader.
Why HomeTeam?
HomeTeam is the #1 pest management company to homebuilders.
Currently performs more than 2,000,000 services a year.
The company has exclusive technology with its unique Taexx® built‑in pest control system during a home’s construction.
Pest Management Industry is growing and is a recession‑resistant line of business.
Women’s Leadership Initiative at HomeTeam inspires, empowers, and assists in professional development of women in the workplace.
HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA.
HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.
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Customer Experience Representative
role at
HomeTeam Pest Defense
Overview At HomeTeam, we put people first.
We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer.
Our friendly, warm work environment means great work gets recognized and rewarded.
If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.
Responsibilities As a HomeTeam Customer Service Representative, you can expect to:
Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense.
Provide information to prospects and initiate new service.
Answer questions, research problems, resolve issues, provide pricing (non‑termite), schedule service(s) and provide closure for customers.
Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software.
Resolve customer problems with invoices and billing questions.
Conduct telephone conversations with customers about issues surrounding their service in a professional manner.
Enter service‑related notes in system software.
Provide general marketing information to prospects and customers as requested.
Conduct follow‑up telephone calls with customers for re‑treats, initial services, and current customers as directed.
Maintain customer files on computer and in filing system.
Validate technician paperwork for completeness and accuracy.
File technician paperwork in customer files.
Update notes in system with technician and other employee customer information.
Print, distribute, and review service tickets for technicians.
Have a basic knowledge of technician’s job and processes of the company’s treatment processes.
Properly follow HomeTeam Pest Defense telephone etiquette procedures.
Ability to calm and diffuse angry customers.
Escalate appropriate inquiries or problems to managers.
Collect and reconcile payments received by technicians.
Physical Demands / Working Environment
Candidates must meet physical job requirements and safely perform the job duties with or without accommodation.
Qualifications
Must have 1 year of previous customer service experience.
Entry level customer service skill and technique.
Basic / entry level understanding of computers.
Entry level skill on use of company telephone features and how to use them.
Must be 18 years or older with a high school diploma or GED.
Benefits
Competitive pay $34K‑$36K annually
Comprehensive benefits package including medical, dental, vision
Company paid life & AD&D insurance
401(k) plan with company match up to 6%
Employee stock purchase plan
Paid Time off and holidays
Employee discounts
Tuition reimbursement
Dependent scholarship awards
Opportunity to advance within the company
Recognition for a job well done
A friendly work environment
Employee referral bonuses
Opportunity for professional growth and respect that comes from working for an industry leader.
Why HomeTeam?
HomeTeam is the #1 pest management company to homebuilders.
Currently performs more than 2,000,000 services a year.
The company has exclusive technology with its unique Taexx® built‑in pest control system during a home’s construction.
Pest Management Industry is growing and is a recession‑resistant line of business.
Women’s Leadership Initiative at HomeTeam inspires, empowers, and assists in professional development of women in the workplace.
HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA.
HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.
#J-18808-Ljbffr