Housekeeping Quality Manager - Conrad New York Downtown

Housekeeping Quality Manager – Conrad New York Downtown Join us as the Housekeeping Quality Manager at Conrad New York Downtown, a 4‑Star Forbes rated hotel located in the heart of Lower Manhattan with 463 rooms, 30,000 square feet of banquet space, and three food & beverage outlets including a 3‑meal restaurant, rooftop bar, and in‑room dining.

What you will do:

Assess the quality of work provided to guests through daily quality inspections; write and submit reports and work with managers to address quality gaps.

Evaluate effectiveness of and develop incentive programs to drive performance.

Read and interpret loyalty/satisfaction reports and engage with guests to resolve issues.

Assist in training, re‑training and corrective action when necessary.

Interview, train, supervise, counsel, schedule, and evaluate staff.

What we look for:

Hospitality – passion for exceptional guest experiences.

Integrity – doing the right thing all the time.

Leadership – leading in industry and community.

Teamwork – team player mentality.

Ownership – taking responsibility for actions and decisions.

Now – operating with urgency and discipline.

Key attributes:

Quality

Productivity

Dependability

Customer focus

Adaptability

Benefits:

Access to pay when you need it through DailyPay

Medical insurance coverage for you and family

Mental health resources including Employee Assistance Program

Best‑in‑class Paid Time Off (PTO)

Go Hilton travel program: 100 nights discounted travel

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

Pay Rate:

$1,950/week (based on applicable experience and location).

Location:

Conrad New York.

Schedule:

Temporary.

Brand:

Conrad Hotels & Resorts.

Job function:

Housekeeping and Laundry.

Referrals increase your chances of interviewing at Conrad New York Downtown by 2x.

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