Embassy Suites Sacramento
Front Desk Agent - Embassy Suites by Hilton Sacramento Riverfront Promenade
Embassy Suites Sacramento, Sacramento, California, United States, 95828
Front Desk Agent - Embassy Suites by Hilton Sacramento Riverfront Promenade
The Embassy Suites by Hilton Sacramento Riverfront Promenade overlooking the Sacramento River and located next to the iconic Tower Bridge is looking for a Front Desk Agent to join our amazing front desk team!
Ideal Candidate
Minimum 6 months of customer service experience.
Full availability to work varying shifts on weekdays, weekends, and holidays.
Previous Front Desk Experience is a huge plus.
Shift Pattern: Full-Time
Hourly Rate: $20.00 per hour
Benefits
Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
Debt‑free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Responsibilities
Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring the guest knows the location of the room or has a bell person accompany him/her.
Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
Demonstrate a thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area and other general product knowledge, and answer guest questions and inquiries.
Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy.
Respond to guest inquiries and requests, and resolve issues in a timely, friendly and efficient manner.
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
Receive, input, retrieve and relay messages to guests.
Values & Key Attributes
Hospitality – Passionate about delivering exceptional guest experiences.
Integrity – Do the right thing, all the time.
Leadership – Leaders in our industry and in our communities.
Teamwork – Team players in everything we do.
Ownership – Own our actions and decisions.
Now – Operate with a sense of urgency and discipline.
Quality
Productivity
Dependability
Customer Focus
Adaptability
Work Locations Embassy Suites Sacramento
Schedule Full-time
Brand Embassy Suites by Hilton
Job Guest Services, Operations, and Front Office
Seniority Level Entry level
Employment Type Full-time
Job Function Management and Manufacturing
Industries Hospitality
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Ideal Candidate
Minimum 6 months of customer service experience.
Full availability to work varying shifts on weekdays, weekends, and holidays.
Previous Front Desk Experience is a huge plus.
Shift Pattern: Full-Time
Hourly Rate: $20.00 per hour
Benefits
Access to your pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) – purchase Hilton shares at 15% discount
Debt‑free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Responsibilities
Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring the guest knows the location of the room or has a bell person accompany him/her.
Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
Demonstrate a thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area and other general product knowledge, and answer guest questions and inquiries.
Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy.
Respond to guest inquiries and requests, and resolve issues in a timely, friendly and efficient manner.
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
Receive, input, retrieve and relay messages to guests.
Values & Key Attributes
Hospitality – Passionate about delivering exceptional guest experiences.
Integrity – Do the right thing, all the time.
Leadership – Leaders in our industry and in our communities.
Teamwork – Team players in everything we do.
Ownership – Own our actions and decisions.
Now – Operate with a sense of urgency and discipline.
Quality
Productivity
Dependability
Customer Focus
Adaptability
Work Locations Embassy Suites Sacramento
Schedule Full-time
Brand Embassy Suites by Hilton
Job Guest Services, Operations, and Front Office
Seniority Level Entry level
Employment Type Full-time
Job Function Management and Manufacturing
Industries Hospitality
#J-18808-Ljbffr