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The Kendall Group

Marketing Support Associate

The Kendall Group, Portage, Michigan, United States, 49002

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About The Kendall Group The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee‑owned company. Kendall offers a great opportunity for a rewarding career.

Why The Kendall Group? Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.

Role Summary Reporting to the Marketing Operations Manager, the Marketing Support Associate is a key member of the Marketing Team. The Marketing Support Associate will process vendor reimbursement requests, manage MDF fund balances, and communicate regularly with vendors and Owner‑Associates to resolve open items. The Marketing Support Associate collaborates with diverse teams, ensures accurate data entry, and applies strong attention to detail in all tasks.

Exciting work you will do The essential duties and responsibilities of the Marketing Support Associate will consist of, but are not limited to, the following:

Answer telephone calls, monitor and distribute emails and correspondence, and respond to customer requests

Process Vendor Coop & MDF Reimbursement Requests

Set up new vendors for tracking in the internal management portal

Review and understand vendor programs, key submission dates, program requirements

Submit pre‑approval requests in vendor portals and process requested invoices

Assist with collecting all needed documentation for processing and answering questions regarding requests

Follow‑up with vendors and/or Owner‑Associates for outstanding items

Notify the sales organization of available reimbursement opportunities/balances on a regular basis

General administrative tasks for the Marketing Department

Other duties as assigned

Competencies you possess

Service Excellence

Results, Action Oriented

Accountability and responsibility

Teamwork and collaboration

Attention to Detail

Problem Solving

What you'll need

Work Experience:

Entry‑Level

Education:

High School diploma or GED

Analytics/Computer Skills:

Eye for detail; competent with MS Office Suite; high proficiency with Microsoft Excel

Organizational Skills:

Highly organized and detail‑oriented; ability to multi‑task and shift priorities as needed; ability to work in fast‑paced, continuously evolving environment

Cross‑functional Skills:

Capable of relationship‑building, problem‑solving and follow through with internal and external partners

Communication Skills:

Ability to communicate well with all levels of the organization; high degree of discretion when dealing with sensitive and confidential information

Physical, Mental and Visual Skills:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

Ability to see, talk and hear

Ability to sit for 8 hours a day

Physical Environment:

Normal office environment

Travel:

Occasional

Qualifications we prefer but do not require

Work Experience: Experience with accounts receivable processes, including invoicing, collections, and maintaining accurate ledger records

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.

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