CGS Federal (Contact Government Services)
Senior Help Desk Technician
CGS Federal (Contact Government Services), Dallas, Texas, United States, 75215
Senior Help Desk Technician – Dallas, TX
Employment Type: Full Time
Department: Help Desk
Base pay range: $40,000.00/yr – $80,000.00/yr
CGS Federal (Contact Government Services) seeks a Senior Help Desk Technician to provide Level 1 & 2 PC Assist support services to end users, including senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). The role supports a dynamic environment, leveraging cutting‑edge technology and ITIL best practices.
Responsibilities
Backup/Restoration admin/support
File Server support
User Account/Mailbox administration
Software/Hardware installation
Handheld device installation/troubleshooting/support
Remote User setup/support/troubleshooting
End‑user training
Creation of procedural documentation
Creation of spreadsheets/databases for tracking purposes
Record and update required information for all IT‑related tickets utilizing ITIL
Creation of Incident work‑log entries
Accurately answer user support questions of software and hardware in the EOUSA office environment
Maintain Account Management forms for new and departed users per Government policy and procedures
Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices
Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets
Provide desk‑side training for new employees and staff on standard applications and research database access
Submit weekly status reports and monthly surveys
Set up and support conference and training rooms for presentations, including audio, video, and A/V distribution systems
Utilize online meeting applications such as Adobe Connect to support hardware set‑up and facilitate online meeting sessions
Qualifications
One year or more Adobe Connect or related online meeting center set‑up experience. Non‑required but advantageous: additional knowledge, experience, or competency considered favorable assets
ITIL Foundations certification
Change Management experience
Active DOD clearance of Level 6 Public Trust or above
Equal Opportunity Statement Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Contact Information Email: info@cgsfederal.com
#J-18808-Ljbffr
Department: Help Desk
Base pay range: $40,000.00/yr – $80,000.00/yr
CGS Federal (Contact Government Services) seeks a Senior Help Desk Technician to provide Level 1 & 2 PC Assist support services to end users, including senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). The role supports a dynamic environment, leveraging cutting‑edge technology and ITIL best practices.
Responsibilities
Backup/Restoration admin/support
File Server support
User Account/Mailbox administration
Software/Hardware installation
Handheld device installation/troubleshooting/support
Remote User setup/support/troubleshooting
End‑user training
Creation of procedural documentation
Creation of spreadsheets/databases for tracking purposes
Record and update required information for all IT‑related tickets utilizing ITIL
Creation of Incident work‑log entries
Accurately answer user support questions of software and hardware in the EOUSA office environment
Maintain Account Management forms for new and departed users per Government policy and procedures
Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices
Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets
Provide desk‑side training for new employees and staff on standard applications and research database access
Submit weekly status reports and monthly surveys
Set up and support conference and training rooms for presentations, including audio, video, and A/V distribution systems
Utilize online meeting applications such as Adobe Connect to support hardware set‑up and facilitate online meeting sessions
Qualifications
One year or more Adobe Connect or related online meeting center set‑up experience. Non‑required but advantageous: additional knowledge, experience, or competency considered favorable assets
ITIL Foundations certification
Change Management experience
Active DOD clearance of Level 6 Public Trust or above
Equal Opportunity Statement Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Contact Information Email: info@cgsfederal.com
#J-18808-Ljbffr