Golden Entertainment, Inc.
Executive Casino Host – Golden Entertainment, Inc.
Location: The Strat, Las Vegas, NV
Salary: $55,000.00 – $75,000.00 (Full time)
Responsibilities
Meets or exceeds all revenue and associated goals assigned by the Player Development department
Ensures the highest possible standards of guest service and listens to and responds to guest concerns and questions
Recommends and implements strategies to develop new players and promote return visits for high-level casino guests to increase profits
Supports VIP Services by making room reservations, suite determinations, amenities, and limo arrangements as necessary for casino guests; completes all necessary paperwork (i.e. bill backs, comp slips, reservation request forms, etc.) and greets guests upon arrival whenever possible
Make appropriate business decisions, complimentary based on recorded play, earned points, comp availability and customer profitability
Actively develops and maintains guest loyalty and incremental visitation through personal contact such as on-property hosting, off-property entertaining, telemarketing, direct mail, and email using available amenities and promotional opportunities
Able to regain guest loyalty under difficult circumstances
Proactively reestablishes relationship with former VIP guests through various marketing programs
Maintains current knowledge of all events, promotions, and special functions by reviewing all available information to provide guests with accurate information, answer questions, handle special requests, and aid guests in enjoying the best possible experience and ensure guest satisfaction
Develops and maintains an active player list within criteria guidelines established for executive hosts
Proactively seeks out new business, within the sourcing guidelines established for Executive Host position, on the casino floor, introducing the benefits of and soliciting enrollment for the ace PLAY Player’s Club
Devotes significant time being visible and available on the casino floor to meet and greet guests during individual visits as well as during special events
Supports casino related departments with guest needs
Prioritizes, organizes, and completes multiple activities in a high-pressure environment and works a varying schedule to reflect business needs
Ensures compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
Completes tasks with minimal supervision and within deadlines
Must be able to maintain a pleasant, friendly, and welcoming attitude at all times
Other duties as assigned
Qualifications / Requirements
4 years minimum customer service background required
2 years minimum casino experience required
Working knowledge of general computer programs, including Microsoft Outlook, Excel, and Word
Previous computer experience with CMS and LMS preferred
Ability to effectively communicate in English, both written and verbal
High school diploma or equivalent required
Bachelor’s degree or other secondary education certification in related field preferred
Must be at least 21 years of age
Required Work Cards
Gaming
Alcohol Awareness Card
Physical Requirements
Work indoors and move throughout the property over 75% of the time
Lift, bend/kneel & work outdoors less than 25% of the time
Hearing, vision, speech and literacy (critical)
Ability to work in environments that are smoky, noisy, hot, cold or humid
#J-18808-Ljbffr
Salary: $55,000.00 – $75,000.00 (Full time)
Responsibilities
Meets or exceeds all revenue and associated goals assigned by the Player Development department
Ensures the highest possible standards of guest service and listens to and responds to guest concerns and questions
Recommends and implements strategies to develop new players and promote return visits for high-level casino guests to increase profits
Supports VIP Services by making room reservations, suite determinations, amenities, and limo arrangements as necessary for casino guests; completes all necessary paperwork (i.e. bill backs, comp slips, reservation request forms, etc.) and greets guests upon arrival whenever possible
Make appropriate business decisions, complimentary based on recorded play, earned points, comp availability and customer profitability
Actively develops and maintains guest loyalty and incremental visitation through personal contact such as on-property hosting, off-property entertaining, telemarketing, direct mail, and email using available amenities and promotional opportunities
Able to regain guest loyalty under difficult circumstances
Proactively reestablishes relationship with former VIP guests through various marketing programs
Maintains current knowledge of all events, promotions, and special functions by reviewing all available information to provide guests with accurate information, answer questions, handle special requests, and aid guests in enjoying the best possible experience and ensure guest satisfaction
Develops and maintains an active player list within criteria guidelines established for executive hosts
Proactively seeks out new business, within the sourcing guidelines established for Executive Host position, on the casino floor, introducing the benefits of and soliciting enrollment for the ace PLAY Player’s Club
Devotes significant time being visible and available on the casino floor to meet and greet guests during individual visits as well as during special events
Supports casino related departments with guest needs
Prioritizes, organizes, and completes multiple activities in a high-pressure environment and works a varying schedule to reflect business needs
Ensures compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations
Completes tasks with minimal supervision and within deadlines
Must be able to maintain a pleasant, friendly, and welcoming attitude at all times
Other duties as assigned
Qualifications / Requirements
4 years minimum customer service background required
2 years minimum casino experience required
Working knowledge of general computer programs, including Microsoft Outlook, Excel, and Word
Previous computer experience with CMS and LMS preferred
Ability to effectively communicate in English, both written and verbal
High school diploma or equivalent required
Bachelor’s degree or other secondary education certification in related field preferred
Must be at least 21 years of age
Required Work Cards
Gaming
Alcohol Awareness Card
Physical Requirements
Work indoors and move throughout the property over 75% of the time
Lift, bend/kneel & work outdoors less than 25% of the time
Hearing, vision, speech and literacy (critical)
Ability to work in environments that are smoky, noisy, hot, cold or humid
#J-18808-Ljbffr