GameStop
Full Time Assistant Store Manager (Store 0467)
GameStop, Aurora, Colorado, United States, 80012
Full Time Assistant Store Manager (Store 0467)
Apply for the Full Time Assistant Store Manager (Store 0467) role at GameStop.
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.
Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop’s business model, the Assistant Store Manager develops and promotes a sales culture by creating individualized solutions for every guest and providing outstanding guest service experiences.
Essential Job Duties And Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Promptly and accurately process guest purchases/return transactions using Point‑of‑Sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top‑notch guest service.
Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally; when appropriate, upscale customer issues and complaints to the Store Manager.
Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade‑in program, and Pro Rewards guest loyalty program.
Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities.
Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed.
Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager.
Ensure store associates have completed onboarding, job training, and compliance training prior to opening or closing a shift on their own.
In partnership with the Store Manager, schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for.
Approve payroll, enter paid time off, make time edits, and verify that store associates are paid for all time worked.
Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
Ensure Omni‑Channel orders are fulfilled and shipped daily.
Protect company assets through effective inventory control and loss prevention practices; deliver bank deposits as required; visually inspect associates’ packages at store closing or end of shift as appropriate.
Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from stock room to front of store.
Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system.
Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system.
Process defectives/recalls and stock pulls accurately and promptly.
Maintain awareness of associate and guest safety; identify and address hazardous situations; report injuries promptly per company guidelines.
Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager.
Consistently adhere to GameStop policies and procedures.
Adhere to all opening and closing procedures.
QUALIFICATIONS
Proof of identity and eligibility to legally work in the United States.
Minimum 18 years old.
High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills And Abilities
Outgoing, welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest during every visit.
Clear verbal and written communication and listening skills, both in person and on the phone; bilingual English/Spanish preferred.
Achieve objectives in a fast‑paced, rapidly changing environment.
Work independently and within a team to perform all tasks in a timely manner.
Meet associate performance expectations: attendance, appearance, safety, respectful workplace.
Operate Point‑of‑Sale (POS) computer system.
Basic mathematics and alphabetizing skills.
Complete required paperwork properly.
Carry out instructions furnished in written, oral or diagram form.
Execute financial tasks in strict accordance with company policy.
Work flexible schedule, including nights, weekends, and some holidays; minimum 3 days/week.
Constructively manage pressure and adapt to stressful situations.
Be reliable and trustworthy; always use good judgment.
Able to work alone; stand and move throughout store unassisted up to 12 hours per day.
Perform required physical tasks (bending, stooping, lifting up to 30 lbs.).
Possess or acquire during employment onboarding a working understanding of military ranks and insignia (applicable to military base stores).
Employment Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Sales and Business Development
Industry: Retail
Pay: $17.91 - $21.91
Employee Growth GameStop is committed to hiring, developing, and promoting qualified candidates. Internal candidates may be considered for promotion to open positions within all levels of the Company.
Benefits and Incentives Full‑time store positions at GameStop are eligible to participate in incentive programs, health benefits, paid time off, 401(k), employee discount, and a casual work environment. Positions may also be eligible for a bonus and/or other incentives.
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Certain state-specific exceptions may apply.
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At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.
Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop’s business model, the Assistant Store Manager develops and promotes a sales culture by creating individualized solutions for every guest and providing outstanding guest service experiences.
Essential Job Duties And Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Promptly and accurately process guest purchases/return transactions using Point‑of‑Sale (POS) computer system via PC keyboard, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top‑notch guest service.
Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally; when appropriate, upscale customer issues and complaints to the Store Manager.
Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade‑in program, and Pro Rewards guest loyalty program.
Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities.
Observe associate performance, provide timely and appropriate feedback to Store Manager, and address unsatisfactory performance as directed.
Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager.
Ensure store associates have completed onboarding, job training, and compliance training prior to opening or closing a shift on their own.
In partnership with the Store Manager, schedule store associates ensuring that the scheduling guidelines are followed, and all breaks and meals are accounted for.
Approve payroll, enter paid time off, make time edits, and verify that store associates are paid for all time worked.
Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and all store fixtures and equipment are in proper working order.
Ensure Omni‑Channel orders are fulfilled and shipped daily.
Protect company assets through effective inventory control and loss prevention practices; deliver bank deposits as required; visually inspect associates’ packages at store closing or end of shift as appropriate.
Support store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
Perform store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from stock room to front of store.
Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system.
Verify all shipments for discrepancies/shortages and record any discrepancies in the POS system.
Process defectives/recalls and stock pulls accurately and promptly.
Maintain awareness of associate and guest safety; identify and address hazardous situations; report injuries promptly per company guidelines.
Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager.
Consistently adhere to GameStop policies and procedures.
Adhere to all opening and closing procedures.
QUALIFICATIONS
Proof of identity and eligibility to legally work in the United States.
Minimum 18 years old.
High school diploma or equivalent required; associate’s or accredited bachelor’s degree with an emphasis in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills And Abilities
Outgoing, welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest during every visit.
Clear verbal and written communication and listening skills, both in person and on the phone; bilingual English/Spanish preferred.
Achieve objectives in a fast‑paced, rapidly changing environment.
Work independently and within a team to perform all tasks in a timely manner.
Meet associate performance expectations: attendance, appearance, safety, respectful workplace.
Operate Point‑of‑Sale (POS) computer system.
Basic mathematics and alphabetizing skills.
Complete required paperwork properly.
Carry out instructions furnished in written, oral or diagram form.
Execute financial tasks in strict accordance with company policy.
Work flexible schedule, including nights, weekends, and some holidays; minimum 3 days/week.
Constructively manage pressure and adapt to stressful situations.
Be reliable and trustworthy; always use good judgment.
Able to work alone; stand and move throughout store unassisted up to 12 hours per day.
Perform required physical tasks (bending, stooping, lifting up to 30 lbs.).
Possess or acquire during employment onboarding a working understanding of military ranks and insignia (applicable to military base stores).
Employment Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Sales and Business Development
Industry: Retail
Pay: $17.91 - $21.91
Employee Growth GameStop is committed to hiring, developing, and promoting qualified candidates. Internal candidates may be considered for promotion to open positions within all levels of the Company.
Benefits and Incentives Full‑time store positions at GameStop are eligible to participate in incentive programs, health benefits, paid time off, 401(k), employee discount, and a casual work environment. Positions may also be eligible for a bonus and/or other incentives.
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Certain state-specific exceptions may apply.
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