Liberty Federal Credit Union
Member Service Representative/Teller
Liberty Federal Credit Union, Nolensville, Tennessee, United States, 37135
Member Service Representative/Teller – Liberty Federal Credit Union
Location: Nolensville Office, 1000 Southwalk Drive, Nolensville, TN 37135
Full‑time position. Monday—Thursday 8:30 a.m.–5:00 p.m.; Friday 8:30 a.m.–6:00 p.m.
Paid training program (2–3 weeks) may be held in Evansville, IN. Approved travel expenses included.
We are seeking a dedicated individual with excellent member service skills, professionalism, and confidentiality. Previous financial institution experience is preferred.
Responsibilities
Serve as a primary Member Service Representative (MSR).
Meet member needs by maintaining appropriate knowledge of all company products and services.
Run various member transactions such as deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with a high degree of accuracy.
Determine acceptability of negotiable items, place holds on deposited funds when appropriate.
Identify potential fraud situations and take appropriate action to protect the member and the Credit Union.
Recognize member’s needs and recommend appropriate products and services while providing quality member service.
Balance cash drawer each day.
Meet MSR cross‑sell goals and support all branch goals and initiatives.
Assist with processing night drop.
Assist in balancing branch cash machines.
Assist members in accessing safe deposit boxes.
Answer member telephone inquiries.
Represent the Credit Union to the members in a friendly, positive, and professional manner greeting members as they enter the branch.
Demonstrate appropriate knowledge of company policies and procedures related to the MSR duties, including security and information security.
Complete all required compliance training.
Maintain a high level of confidentiality and security when dealing with member information and agree to shred all papers with confidential information.
Prepare all daily work items for transfer to the appropriate departments.
Qualifications
High school diploma or GED; at least 18 years of age.
Flexible schedule and ability to travel to other office locations as needed.
Able to stand for long periods and perform some heavy lifting.
1–2 years of cash handling experience.
Banking experience preferred.
Benefits and Compensation
Bonus and incentive opportunities
Paid holidays
Paid time off (vacation, sick and personal days)
Medical, dental and vision insurance
401(k) retirement program with matching funds
Employer‑paid group term life insurance, short‑term and long‑term disability insurance
Tuition reimbursement program
Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Banking
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Full‑time position. Monday—Thursday 8:30 a.m.–5:00 p.m.; Friday 8:30 a.m.–6:00 p.m.
Paid training program (2–3 weeks) may be held in Evansville, IN. Approved travel expenses included.
We are seeking a dedicated individual with excellent member service skills, professionalism, and confidentiality. Previous financial institution experience is preferred.
Responsibilities
Serve as a primary Member Service Representative (MSR).
Meet member needs by maintaining appropriate knowledge of all company products and services.
Run various member transactions such as deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with a high degree of accuracy.
Determine acceptability of negotiable items, place holds on deposited funds when appropriate.
Identify potential fraud situations and take appropriate action to protect the member and the Credit Union.
Recognize member’s needs and recommend appropriate products and services while providing quality member service.
Balance cash drawer each day.
Meet MSR cross‑sell goals and support all branch goals and initiatives.
Assist with processing night drop.
Assist in balancing branch cash machines.
Assist members in accessing safe deposit boxes.
Answer member telephone inquiries.
Represent the Credit Union to the members in a friendly, positive, and professional manner greeting members as they enter the branch.
Demonstrate appropriate knowledge of company policies and procedures related to the MSR duties, including security and information security.
Complete all required compliance training.
Maintain a high level of confidentiality and security when dealing with member information and agree to shred all papers with confidential information.
Prepare all daily work items for transfer to the appropriate departments.
Qualifications
High school diploma or GED; at least 18 years of age.
Flexible schedule and ability to travel to other office locations as needed.
Able to stand for long periods and perform some heavy lifting.
1–2 years of cash handling experience.
Banking experience preferred.
Benefits and Compensation
Bonus and incentive opportunities
Paid holidays
Paid time off (vacation, sick and personal days)
Medical, dental and vision insurance
401(k) retirement program with matching funds
Employer‑paid group term life insurance, short‑term and long‑term disability insurance
Tuition reimbursement program
Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Banking
#J-18808-Ljbffr