Berlin Insurance Group, LLC
At Berlin Insurance Group, we’re not your average insurance agency. We’re a forward‑thinking, fast‑growing team that thrives on innovation, creativity, and delivering results. Specializing in both personal and commercial lines of insurance, we’re a modern agency with big ambitions. We believe in working hard, having fun, and consistently exceeding client expectations. If you’re passionate about helping clients, and excited to be part of a supportive, high‑energy team, we want YOU to join us!
What You’ll Do:
You’ll be joining our Account Management team and being the first point of contact for all new and existing customers.
Answer inbound phone calls, emails and texts regarding policies.
Provide clients with policy details.
Assist with policy changes, inspections, and cancellations.
Respond to billing inquiries.
Process client payments and follow up on pending payments.
Document all transactions in our internal client database.
What You Bring to the Table:
Bilingual in Spanish and/or Portuguese
Outstanding communication and customer service skills, verbal and written.
Ability to manage multiple tasks in a FAST‑paced environment.
Comfortable being on the phone for the majority of your day.
Ability to prioritize your work every day and complete top priorities on time.
Ability to accept constructive feedback relating to your performance.
Must have a very friendly, positive, and upbeat personality.
Ability to work as part of a team.
Ability to be at work in the office Monday‑Friday on‑time. Consistent work history with relatable skills.
Prior insurance experience is preferred but NOT required.
401K w/Employer Match
100% Paid Life/Long‑term Disability
Casual work environment
Well‑behaved dogs are allowed in the office.
Full training provided and financial support to obtain your insurance license (required within 6 months)
Pay: $50,000.00 - $75,000.00 per year, based on work history. Opportunities for multiple bonuses throughout the year are available.
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What You’ll Do:
You’ll be joining our Account Management team and being the first point of contact for all new and existing customers.
Answer inbound phone calls, emails and texts regarding policies.
Provide clients with policy details.
Assist with policy changes, inspections, and cancellations.
Respond to billing inquiries.
Process client payments and follow up on pending payments.
Document all transactions in our internal client database.
What You Bring to the Table:
Bilingual in Spanish and/or Portuguese
Outstanding communication and customer service skills, verbal and written.
Ability to manage multiple tasks in a FAST‑paced environment.
Comfortable being on the phone for the majority of your day.
Ability to prioritize your work every day and complete top priorities on time.
Ability to accept constructive feedback relating to your performance.
Must have a very friendly, positive, and upbeat personality.
Ability to work as part of a team.
Ability to be at work in the office Monday‑Friday on‑time. Consistent work history with relatable skills.
Prior insurance experience is preferred but NOT required.
401K w/Employer Match
100% Paid Life/Long‑term Disability
Casual work environment
Well‑behaved dogs are allowed in the office.
Full training provided and financial support to obtain your insurance license (required within 6 months)
Pay: $50,000.00 - $75,000.00 per year, based on work history. Opportunities for multiple bonuses throughout the year are available.
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