Radial Inc.
Inbound Supervisor, Fulfillment Services
At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun.
Summary The Inbound Supervisor will establish KPIs for each department in the warehouse, manage all process and product-quality audits, launch initiatives with teams to improve overall quality, investigate sensitive cases, and provide Customer Service with crucial information to assist with customer interactions and cases.
Responsibilities
Supervise the day-to-day activities/mechanisms in accordance with the SOP’s, holding a team of associates accountable to standards of safety, quality, and productivity.
Actively contribute to the development of Radial direct reports.
Manage temporary workforce.
Execute on productivity and daily goals through execution to the Radial Operating Model.
Keep a safe and clean work environment.
Achieve and maintain compliance with all company and federally mandated regulations regarding Safety, OSHA, HazMat, and DOT.
Responsible for associate level of safety, quality, and productivity performance.
Solve and respond to daily issues.
Plan and coordinate shift activities for areas assigned within the fulfillment center to ensure adherence to all DC procedures.
Assist Manager in planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy and quality are met for all outbound related activities.
Ensure that all shift personnel receive proper training, skill development, and assessment per company guidelines.
Recommend and implement improvement in efficiency and effectiveness of employees for increased shift contribution.
Implement specific objectives and performance measures for all shift personnel to maximize productivity.
Lead fulfillment special projects, as needed.
Accountable for achieving production objectives.
Monitor all production and personnel statistics and reporting in support of the department operation.
Reinforce policy and procedure compliance.
Participates in the recruiting and selection process.
Conducts performance reviews and implements corrective action as appropriate.
Implementing performance improvement plans and disciplinary actions.
Interact with peers and related staff across all departments on the implementation of fulfillment strategies.
Qualifications
College Degree preferred; HS Degree/GED required.
Prior experience in Warehousing, 3PL, Distribution or Manufacturing or similar environment preferred, but not required.
Strong analytical and problem‑solving skills.
Proficient in MS Word, Excel, and Power Point.
Bilingual English/Spanish desired but not required.
Ability to maintain a positive attitude while multitasking, coaching, and mentoring teams to work efficiently in a fast‑paced environment.
Strong process improvement skills; ability to develop and implement processes.
Demonstrated leadership and strong interpersonal skills.
Professional verbal and written communication skills.
Knowledge of WMS desired.
Must be able to lift 50 lbs.
Travel This position is not remote. Travel is not required.
Benefits
Opportunities to develop and explore career advancement.
Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding.
Family planning coverage, including Fertility & Adoption benefits.
401K matching after 6 months with immediate vesting.
Generous PTO.
Educational assistance and more!
Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or any other protected class. Radial is committed to ensuring that its online application process provides equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing hroperations@radial.com. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
#J-18808-Ljbffr
Summary The Inbound Supervisor will establish KPIs for each department in the warehouse, manage all process and product-quality audits, launch initiatives with teams to improve overall quality, investigate sensitive cases, and provide Customer Service with crucial information to assist with customer interactions and cases.
Responsibilities
Supervise the day-to-day activities/mechanisms in accordance with the SOP’s, holding a team of associates accountable to standards of safety, quality, and productivity.
Actively contribute to the development of Radial direct reports.
Manage temporary workforce.
Execute on productivity and daily goals through execution to the Radial Operating Model.
Keep a safe and clean work environment.
Achieve and maintain compliance with all company and federally mandated regulations regarding Safety, OSHA, HazMat, and DOT.
Responsible for associate level of safety, quality, and productivity performance.
Solve and respond to daily issues.
Plan and coordinate shift activities for areas assigned within the fulfillment center to ensure adherence to all DC procedures.
Assist Manager in planning, prioritizing, and communicating shift directives to ensure efficiency, accuracy and quality are met for all outbound related activities.
Ensure that all shift personnel receive proper training, skill development, and assessment per company guidelines.
Recommend and implement improvement in efficiency and effectiveness of employees for increased shift contribution.
Implement specific objectives and performance measures for all shift personnel to maximize productivity.
Lead fulfillment special projects, as needed.
Accountable for achieving production objectives.
Monitor all production and personnel statistics and reporting in support of the department operation.
Reinforce policy and procedure compliance.
Participates in the recruiting and selection process.
Conducts performance reviews and implements corrective action as appropriate.
Implementing performance improvement plans and disciplinary actions.
Interact with peers and related staff across all departments on the implementation of fulfillment strategies.
Qualifications
College Degree preferred; HS Degree/GED required.
Prior experience in Warehousing, 3PL, Distribution or Manufacturing or similar environment preferred, but not required.
Strong analytical and problem‑solving skills.
Proficient in MS Word, Excel, and Power Point.
Bilingual English/Spanish desired but not required.
Ability to maintain a positive attitude while multitasking, coaching, and mentoring teams to work efficiently in a fast‑paced environment.
Strong process improvement skills; ability to develop and implement processes.
Demonstrated leadership and strong interpersonal skills.
Professional verbal and written communication skills.
Knowledge of WMS desired.
Must be able to lift 50 lbs.
Travel This position is not remote. Travel is not required.
Benefits
Opportunities to develop and explore career advancement.
Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding.
Family planning coverage, including Fertility & Adoption benefits.
401K matching after 6 months with immediate vesting.
Generous PTO.
Educational assistance and more!
Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or any other protected class. Radial is committed to ensuring that its online application process provides equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing hroperations@radial.com. We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
#J-18808-Ljbffr