Tapestry, Inc.
Assistant Store Manager - Coach Macy's Herald Square
Tapestry, Inc., New York, New York, us, 10261
Assistant Store Manager - Coach Macy's Herald Square
Coach
New York, NY, US
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Responsibilities
SALES: Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values.
Develop sales strategies, initiatives and growth across all categories; communicate goals to the team, track store’s performance at all times and achieve sales.
Productivity Management: hold the management team accountable for personal productivity and management contribution.
Develop clienteling strategy; implement and monitor over time, to achieve business goals and objectives in partnership with the Store Manager.
Understand changes in market with potential impact on business performance and support the execution of sales strategies/tactics.
Bring best self to work through Coach’s Guide to Style; ensure all associates follow expectations.
Act as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives).
Resolve customer issues in a timely manner while being solution-oriented and forward-thinking; partner with the Store Manager and/or District Manager as needed.
Develop team to build long-term relationships with customers to drive business.
Takes initiative; has a high level of ownership and accountability for results of self and others.
Works directly with the Store/District Manager to protect and drive the needs of the business.
Ensures all daily tasks are completed without negatively impacting service of Coach standards.
Approaches challenges in a direct and timely manner and takes action to course correct in the moment when appropriate.
Builds trusting relationships with peers and team; acts as advocate for the Brand.
Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and store performance.
Delegates and empowers others.
Creates enthusiasm and positivity for a shared vision and mission.
Recognizes and values individual performance.
Operations
Evaluate performance of all team members and provide consistent and timely feedback; create and modify action plans for continuous development in partnership with the Store Manager.
Resolve performance problems using appropriate communication, coaching and counseling techniques.
Adhere to all retail policies and procedures including POS and Operations.
Leverage and understand Coach’s tools and technology to support Service and Operations of store.
Recruit, interview, onboard, and work closely with Store Manager on strategies to maintain top talent; while creating a talent bench.
Manage daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention.
Demonstrate strong business acumen; strategically forecast in partnership with Store Manager, plan and budget to the needs of the business (i.e. payroll, staffing, scheduling, merchandising).
Interact and communicate with Lead Supervisor and Store Manager.
Maintain interior and exterior upkeep of building with partnership from the corporate office; communicate needs to ensure aesthetic and safety requirements are met.
Competencies
Drive for Results : Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers.
Creativity : Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added.
Interpersonal Savvy : Relates well to all kinds of people up, down and sideways. Builds rapport. Builds constructive and effective relationships.
Learning on The Fly : Learns quickly when facing new problems. Tries anything to find solutions.
Perseverance : Pursues everything with energy, drive, and a need to finish.
Dealing with Ambiguity : Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture.
Strategic Agility : Sees ahead clearly; can anticipate future trends accurately.
Building Effective Teams : Blends people into teams. Creates strong morale and spirit.
Managerial Courage : Doesn’t hold back anything that needs to be said. Provides actionable feedback. Takes negative action when necessary.
Additional Requirements
Experience: 1 to 3 years of previous management experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree preferred.
Technical: Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.).
Physical: Ability to execute at a fast pace; communicate effectively with customers and team; maneuver sales floor, shelves, and stock room; lift up to 50 pounds.
Schedule: Ability to meet Coach scheduling & availability expectations, including nights, weekends, holidays and high retail traffic days.
*Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.
Equal Opportunity Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant’s or employee’s qualifications and are made without regard to protected bases as required by law.
Legal Notice - ADA Work with Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com for reasonable accommodation.
Work Setup BASE PAY RANGE $18.50 TO $38.25
Benefits Our company offers benefits to eligible employees, including health, dental, vision, life insurance, disability insurance, 401(k), paid time off, and employee discounts.
Location Nearest Major Market: Manhattan Nearest Secondary Market: New York City
Job Segment: Brand Ambassador, Outside Sales, Retail Manager, Retail Operations, Store Manager, Marketing, Sales, Retail
Visit Coach at www.coach.com.
#J-18808-Ljbffr
New York, NY, US
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Responsibilities
SALES: Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values.
Develop sales strategies, initiatives and growth across all categories; communicate goals to the team, track store’s performance at all times and achieve sales.
Productivity Management: hold the management team accountable for personal productivity and management contribution.
Develop clienteling strategy; implement and monitor over time, to achieve business goals and objectives in partnership with the Store Manager.
Understand changes in market with potential impact on business performance and support the execution of sales strategies/tactics.
Bring best self to work through Coach’s Guide to Style; ensure all associates follow expectations.
Act as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives).
Resolve customer issues in a timely manner while being solution-oriented and forward-thinking; partner with the Store Manager and/or District Manager as needed.
Develop team to build long-term relationships with customers to drive business.
Takes initiative; has a high level of ownership and accountability for results of self and others.
Works directly with the Store/District Manager to protect and drive the needs of the business.
Ensures all daily tasks are completed without negatively impacting service of Coach standards.
Approaches challenges in a direct and timely manner and takes action to course correct in the moment when appropriate.
Builds trusting relationships with peers and team; acts as advocate for the Brand.
Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and store performance.
Delegates and empowers others.
Creates enthusiasm and positivity for a shared vision and mission.
Recognizes and values individual performance.
Operations
Evaluate performance of all team members and provide consistent and timely feedback; create and modify action plans for continuous development in partnership with the Store Manager.
Resolve performance problems using appropriate communication, coaching and counseling techniques.
Adhere to all retail policies and procedures including POS and Operations.
Leverage and understand Coach’s tools and technology to support Service and Operations of store.
Recruit, interview, onboard, and work closely with Store Manager on strategies to maintain top talent; while creating a talent bench.
Manage daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention.
Demonstrate strong business acumen; strategically forecast in partnership with Store Manager, plan and budget to the needs of the business (i.e. payroll, staffing, scheduling, merchandising).
Interact and communicate with Lead Supervisor and Store Manager.
Maintain interior and exterior upkeep of building with partnership from the corporate office; communicate needs to ensure aesthetic and safety requirements are met.
Competencies
Drive for Results : Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers.
Creativity : Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added.
Interpersonal Savvy : Relates well to all kinds of people up, down and sideways. Builds rapport. Builds constructive and effective relationships.
Learning on The Fly : Learns quickly when facing new problems. Tries anything to find solutions.
Perseverance : Pursues everything with energy, drive, and a need to finish.
Dealing with Ambiguity : Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture.
Strategic Agility : Sees ahead clearly; can anticipate future trends accurately.
Building Effective Teams : Blends people into teams. Creates strong morale and spirit.
Managerial Courage : Doesn’t hold back anything that needs to be said. Provides actionable feedback. Takes negative action when necessary.
Additional Requirements
Experience: 1 to 3 years of previous management experience in a luxury retail service environment preferable. Possess current knowledge of fashion trends and competition in the marketplace.
Education: High school diploma or equivalent; college degree preferred.
Technical: Proficient with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.).
Physical: Ability to execute at a fast pace; communicate effectively with customers and team; maneuver sales floor, shelves, and stock room; lift up to 50 pounds.
Schedule: Ability to meet Coach scheduling & availability expectations, including nights, weekends, holidays and high retail traffic days.
*Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.
Equal Opportunity Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant’s or employee’s qualifications and are made without regard to protected bases as required by law.
Legal Notice - ADA Work with Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com for reasonable accommodation.
Work Setup BASE PAY RANGE $18.50 TO $38.25
Benefits Our company offers benefits to eligible employees, including health, dental, vision, life insurance, disability insurance, 401(k), paid time off, and employee discounts.
Location Nearest Major Market: Manhattan Nearest Secondary Market: New York City
Job Segment: Brand Ambassador, Outside Sales, Retail Manager, Retail Operations, Store Manager, Marketing, Sales, Retail
Visit Coach at www.coach.com.
#J-18808-Ljbffr