New York Hilton Midtown
Front Office Operations Manager* - New York Hilton Midtown
New York Hilton Midtown, New York, New York, us, 10261
Front Office Operations Manager – New York Hilton Midtown
Placed right in the heart of the action, the New York Hilton Midtown is looking for its next Front Office Operations Manager. The hotel offers 1,878 elegantly appointed guestrooms and an impressive 150,000 square feet of versatile event space, including 49 meeting rooms and the largest ballroom spanning 21,673 square feet—an ideal destination for conferences, conventions, and upscale gatherings in Manhattan.
Key requirements: minimum of 2 years’ experience as a Front Office Manager in a hotel of 500 rooms or more, strong communication and multi‑tasking skills, and open availability for a fully flexible schedule that will transition to an overnight role following training.
Shift Pattern:
During training the schedule will be a daytime shift pattern. After training the role will transition to primarily overnight shifts, with flexibility required for weekends and holidays.
Salary Range:
$75,000 annually, aligned with the candidate’s experience and qualifications.
Benefits
Access to pay when you need it through DailyPay
Medical insurance coverage for you and your family
Mental health resources including Employee Assistance Program
Best‑in‑class paid time off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑free education through Guild Education partnership
401(k) plan and company match
Hilton Shares (employee stock purchase program)
Career growth and development opportunities
Team Member Resource Groups
Recognition and rewards programs
Responsibilities
Ensure daily objectives are achieved while maintaining Hilton's brand standards of guest satisfaction by assigning and instructing Guest Service, Front Office, Reservations, and Front Desk agents.
Oversee room reservations, front office systems, supplies inventory, forecasting, and department budget to maximize revenue.
Compile and prepare financial reports, including those related to the hotel's rate and availability calendar.
Interview, train, supervise, counsel, schedule, and evaluate staff; observe performance and encourage improvement.
Communicate effectively both verbally and in writing to provide clear direction to staff and foster team spirit.
Attend operational meetings to obtain and disseminate pertinent information.
Qualifications
Values:
Hospitality—passionate about delivering exceptional guest experiences; Integrity—doing the right thing, all the time; Leadership—leading in our industry and communities; Teamwork—team players in everything we do; Ownership—owning our actions and decisions; Now—operating with urgency and discipline.
Attributes:
Quality, Productivity, Dependability, Customer Focus, Adaptability.
About Hilton Hilton is the global hospitality leader spanning full‑service hotels, resorts, extended‑stay suites, and mid‑priced hotels. With a vision to “fill the earth with the light and warmth of hospitality,” Hilton continues to offer exemplary service and value to travelers worldwide, while supporting a diverse and inclusive environment for Team Members.
Work Location New York Hilton Midtown
Schedule Full‑time
Brand Hilton Hotels & Resorts
Job Function Guest Services, Operations, and Front Office
Employment Type Full‑time
Seniority Level Mid‑Senior level
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Key requirements: minimum of 2 years’ experience as a Front Office Manager in a hotel of 500 rooms or more, strong communication and multi‑tasking skills, and open availability for a fully flexible schedule that will transition to an overnight role following training.
Shift Pattern:
During training the schedule will be a daytime shift pattern. After training the role will transition to primarily overnight shifts, with flexibility required for weekends and holidays.
Salary Range:
$75,000 annually, aligned with the candidate’s experience and qualifications.
Benefits
Access to pay when you need it through DailyPay
Medical insurance coverage for you and your family
Mental health resources including Employee Assistance Program
Best‑in‑class paid time off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑free education through Guild Education partnership
401(k) plan and company match
Hilton Shares (employee stock purchase program)
Career growth and development opportunities
Team Member Resource Groups
Recognition and rewards programs
Responsibilities
Ensure daily objectives are achieved while maintaining Hilton's brand standards of guest satisfaction by assigning and instructing Guest Service, Front Office, Reservations, and Front Desk agents.
Oversee room reservations, front office systems, supplies inventory, forecasting, and department budget to maximize revenue.
Compile and prepare financial reports, including those related to the hotel's rate and availability calendar.
Interview, train, supervise, counsel, schedule, and evaluate staff; observe performance and encourage improvement.
Communicate effectively both verbally and in writing to provide clear direction to staff and foster team spirit.
Attend operational meetings to obtain and disseminate pertinent information.
Qualifications
Values:
Hospitality—passionate about delivering exceptional guest experiences; Integrity—doing the right thing, all the time; Leadership—leading in our industry and communities; Teamwork—team players in everything we do; Ownership—owning our actions and decisions; Now—operating with urgency and discipline.
Attributes:
Quality, Productivity, Dependability, Customer Focus, Adaptability.
About Hilton Hilton is the global hospitality leader spanning full‑service hotels, resorts, extended‑stay suites, and mid‑priced hotels. With a vision to “fill the earth with the light and warmth of hospitality,” Hilton continues to offer exemplary service and value to travelers worldwide, while supporting a diverse and inclusive environment for Team Members.
Work Location New York Hilton Midtown
Schedule Full‑time
Brand Hilton Hotels & Resorts
Job Function Guest Services, Operations, and Front Office
Employment Type Full‑time
Seniority Level Mid‑Senior level
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