Hustle Notice Biz
Customer Support Specialist
Department:
Emerald Logistix
Employment Type:
Full Time
Location:
Nashville, TN
Compensation:
$17.25 - $24.00 / hour
Description We are seeking a dedicated and passionate Customer Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our customers, representing our brand and ensuring they receive the highest level of service and support. You will be responsible for handling customer inquiries, resolving issues, and providing guidance on our products and services.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely manner.
Diagnose and troubleshoot customer issues, providing appropriate solutions and alternatives.
Maintain a high level of customer satisfaction through empathetic and effective communication.
Document customer interactions and maintain accurate records in our support database.
Collaborate with other departments to resolve complex customer issues and improve processes.
Conduct follow-ups to ensure customer issues are resolved to their satisfaction.
Skills, Knowledge and Expertise
Bachelor's degree or equivalent experience in a customer service role.
Proven experience in customer support or related field, preferably in a technical environment.
Excellent verbal and written communication skills, with a knack for active listening.
Strong problem-solving skills and the ability to think critically under pressure.
Proficiency in using support software and CRM tools.
Ability to work independently and in a team-oriented environment.
Benefits
Opportunities for career growth and development.
Health, dental, and vision insurance options.
Paid time off and holidays.
A dynamic and collaborative work environment.
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Emerald Logistix
Employment Type:
Full Time
Location:
Nashville, TN
Compensation:
$17.25 - $24.00 / hour
Description We are seeking a dedicated and passionate Customer Support Specialist to join our dynamic team. In this role, you will be the first point of contact for our customers, representing our brand and ensuring they receive the highest level of service and support. You will be responsible for handling customer inquiries, resolving issues, and providing guidance on our products and services.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat in a timely manner.
Diagnose and troubleshoot customer issues, providing appropriate solutions and alternatives.
Maintain a high level of customer satisfaction through empathetic and effective communication.
Document customer interactions and maintain accurate records in our support database.
Collaborate with other departments to resolve complex customer issues and improve processes.
Conduct follow-ups to ensure customer issues are resolved to their satisfaction.
Skills, Knowledge and Expertise
Bachelor's degree or equivalent experience in a customer service role.
Proven experience in customer support or related field, preferably in a technical environment.
Excellent verbal and written communication skills, with a knack for active listening.
Strong problem-solving skills and the ability to think critically under pressure.
Proficiency in using support software and CRM tools.
Ability to work independently and in a team-oriented environment.
Benefits
Opportunities for career growth and development.
Health, dental, and vision insurance options.
Paid time off and holidays.
A dynamic and collaborative work environment.
#J-18808-Ljbffr