Northwest Exterminating
Overview
We Need Your Next-Level Service Mindset at the Best in Pests.
As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top‑notch service from the industry leader with more than 120 years of protecting homes and businesses.
Our
Customer Service Specialist
position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast‑paced dynamic environment.
You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back.
With Orkin’s award‑winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession‑resistant.
Responsibilities You will…
Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
Proficiently navigate a Windows‑based & Web‑based system to track routes and optimize current and future schedules—don’t worry, we will train you!
Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
Reschedule unserviced accounts within 24 hours
Participate in quality assurance processes, programs, and initiatives
Safeguard customer’s privacy and other proprietary information
Benefits
Pay of USD $20.00 to $22.00 hourly
Comprehensive benefits package including medical, dental, vision, maternity and life insurance
401(k) plan with company match, employee stock purchase plan
Paid vacation, holidays, and sick leave
Employee discounts, tuition reimbursement, dependent scholarship awards
Industry‑leading, quality, comprehensive training program
Qualifications
Previous experience in Customer Service or Sales preferred
Ability to work Monday through Friday along with some Saturdays
High School Diploma or equivalent required
Excellent interpersonal and communication skills
Basic computer skills in various software and web‑based applications
Proficient in Microsoft Office
Strong attention to detail and follow through
Demonstrated ability to prioritize tasks and manage time efficiently
We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.
Work Environment
Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
Be able to regularly lift and/or move up to 25 pounds.
EEO Statement Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.
Apply Now Ready to start a career with staying power? Apply now!
#J-18808-Ljbffr
As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top‑notch service from the industry leader with more than 120 years of protecting homes and businesses.
Our
Customer Service Specialist
position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast‑paced dynamic environment.
You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back.
With Orkin’s award‑winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession‑resistant.
Responsibilities You will…
Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
Proficiently navigate a Windows‑based & Web‑based system to track routes and optimize current and future schedules—don’t worry, we will train you!
Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
Reschedule unserviced accounts within 24 hours
Participate in quality assurance processes, programs, and initiatives
Safeguard customer’s privacy and other proprietary information
Benefits
Pay of USD $20.00 to $22.00 hourly
Comprehensive benefits package including medical, dental, vision, maternity and life insurance
401(k) plan with company match, employee stock purchase plan
Paid vacation, holidays, and sick leave
Employee discounts, tuition reimbursement, dependent scholarship awards
Industry‑leading, quality, comprehensive training program
Qualifications
Previous experience in Customer Service or Sales preferred
Ability to work Monday through Friday along with some Saturdays
High School Diploma or equivalent required
Excellent interpersonal and communication skills
Basic computer skills in various software and web‑based applications
Proficient in Microsoft Office
Strong attention to detail and follow through
Demonstrated ability to prioritize tasks and manage time efficiently
We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.
Work Environment
Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
Be able to regularly lift and/or move up to 25 pounds.
EEO Statement Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.
Apply Now Ready to start a career with staying power? Apply now!
#J-18808-Ljbffr