Popular Bank
Position Title: Operations Analyst
Date: Dec 31, 2025
Location: San Juan, PR
Company: Popular Bank
General Description
A dedicated group for the configuration of commercial applications and platform products from BPPR and VI commercial banking group. Provide support, help and service to the different operation departments and groups related to these commercial platforms like Product Managers, IT and Tech group, branches, ACH group and Evertec, Commercial Online Banking and Commercial Technical Contact Group, Wire Transfer group and more. Engage in helping to meet the sales goals and compliance goals from all the commercial banking groups to which we give support. Essential Duties and Responsibilities
Group responsible for configuring over 35+ commercial products and applications for the commercial sales and business areas of BPPR and VI. Provide a service level of 3 working days for all web applications service requests, including Backoffice configuration and support. Internal service and support to Business Officers, Branches, Managers, Sales Officers, and Operational Departments related to the commercial products we serve such as Evertec, IT departments and Product Managers among others. Participate and collaborate in special projects, DRS exercises, improvements to commercial product systems with business areas, Product Managers and Technology groups Coaching, trainings, and others related with Commercial Products and Addendum Forms to all business groups. Analyze and look for efficient solutions for the best management of commercial products and applications. Support and attention for our external vendors Servidata, Persocard and Evertec. Back up during vacations of other team members. Education
Bachelor's degree completed from an accredited university or college or equivalent combination of education and experience. Experience
Customer Service knowledge of Commercial Banking Products, and operation. Experience in Business or Sales, Commercial Support, Technical Support. Good interpersonal skills and customer service oriented. Knowledge, Skills and Abilities (KSA's)
Excellent analytical skills to identify situations, look for alternatives and make good decisions. Excellent phone, teams and abilities and etiquette. Basic knowledge of ACH, WIRE, accounts information, IDA, Credit Cards among others. Knowledge of PC programs and Microsoft suite. High Data Entry ability. Must be effectively bilingual written, spoken and read. Must be able to work under pressure, with time limits, multitasking a must, and be able to work with directed input but independently. Be able to meet the time constraint in the work plan assigned. Knowledge of the following programs: Word, Excel, PowerPoint, Outlook. Values
Passion for People Succeed Together Own Every Moment Build the Future Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary. Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs. Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time. Popular is an Equal Opportunity Employer, including Disability/Vets.
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A dedicated group for the configuration of commercial applications and platform products from BPPR and VI commercial banking group. Provide support, help and service to the different operation departments and groups related to these commercial platforms like Product Managers, IT and Tech group, branches, ACH group and Evertec, Commercial Online Banking and Commercial Technical Contact Group, Wire Transfer group and more. Engage in helping to meet the sales goals and compliance goals from all the commercial banking groups to which we give support. Essential Duties and Responsibilities
Group responsible for configuring over 35+ commercial products and applications for the commercial sales and business areas of BPPR and VI. Provide a service level of 3 working days for all web applications service requests, including Backoffice configuration and support. Internal service and support to Business Officers, Branches, Managers, Sales Officers, and Operational Departments related to the commercial products we serve such as Evertec, IT departments and Product Managers among others. Participate and collaborate in special projects, DRS exercises, improvements to commercial product systems with business areas, Product Managers and Technology groups Coaching, trainings, and others related with Commercial Products and Addendum Forms to all business groups. Analyze and look for efficient solutions for the best management of commercial products and applications. Support and attention for our external vendors Servidata, Persocard and Evertec. Back up during vacations of other team members. Education
Bachelor's degree completed from an accredited university or college or equivalent combination of education and experience. Experience
Customer Service knowledge of Commercial Banking Products, and operation. Experience in Business or Sales, Commercial Support, Technical Support. Good interpersonal skills and customer service oriented. Knowledge, Skills and Abilities (KSA's)
Excellent analytical skills to identify situations, look for alternatives and make good decisions. Excellent phone, teams and abilities and etiquette. Basic knowledge of ACH, WIRE, accounts information, IDA, Credit Cards among others. Knowledge of PC programs and Microsoft suite. High Data Entry ability. Must be effectively bilingual written, spoken and read. Must be able to work under pressure, with time limits, multitasking a must, and be able to work with directed input but independently. Be able to meet the time constraint in the work plan assigned. Knowledge of the following programs: Word, Excel, PowerPoint, Outlook. Values
Passion for People Succeed Together Own Every Moment Build the Future Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary. Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs. Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time. Popular is an Equal Opportunity Employer, including Disability/Vets.
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