Quality Assurance Analyst — Mission-Critical Contact Center

A federal services provider based in Baton Rouge, Louisiana is seeking a Quality Assurance Analyst. The role involves monitoring customer interactions to ensure quality standards are met, conducting audits, and providing feedback for improvement. Ideal candidates are U.S. citizens with a Bachelor's degree and at least 5 years of experience in contact center quality assurance. Proficiency in Microsoft Office and effective communication skills are essential. This position offers competitive compensation and benefits. #J-18808-Ljbffr