Gold's Gym
Front Desk Team Member - GOLD'S GYM - Austin Burnet Rd
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Front Desk Team Member – GOLD'S GYM – Austin Burnet Rd
role at
Gold's Gym .
The
Front Desk Team Member
will warmly greet and direct members, guests, and staff as they enter the gym, and control the front‑door premises. The role supports member requests, provides information on gym operations and policies, and performs administrative duties as directed by the Gym General Manager. As the initial point of contact, the Front Desk creates a welcoming atmosphere and a memorable guest experience.
Responsibilities
Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure to and from the gym.
Provide security and control of the front door and retail area.
Personally check each member into the gym using the proper check‑in procedures.
Monitor check‑ins to identify delinquent accounts and notify Gym Management.
Register all guests into the gym using proper registration procedures.
Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner.
Utilize the gym phone system to professionally answer guest calls, take appropriate messages, and follow up with management for all telephone inquiries.
Respond immediately to member requests, inquiries, and concerns.
Maintain a neat appearance and wear proper uniform attire with nametag while on duty.
Distribute keys, towels, and other materials as needed.
Process retail and concession sales.
Help maintain a fully stocked cooler and retail inventory.
Attend all staff meetings as directed.
Clean and maintain the front desk area according to company standards.
Log all maintenance concerns that are reported.
Follow and report any safety concerns.
Notify management of any gym or member incidents that require incident reports.
Work when scheduled and adhere to company attendance policies.
Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager, including light cleaning and picking up weights during gym walk‑throughs.
Assist in membership sales (kiosk or computer) and sign up members.
Assign all new members with barcodes, take member photos, and schedule complimentary personal training sessions.
Handle member account changes (form of payment, freeze forms, cancellation forms, manual agreements).
Assist with receiving orders and checking in retail and concession products.
Assist members with registering and checking in for classes via app.
Other duties as assigned.
Seniority Level Entry level
Employment Type Full‑time
Job Function Administrative
Industries: Wellness and Fitness Services
#J-18808-Ljbffr
Front Desk Team Member – GOLD'S GYM – Austin Burnet Rd
role at
Gold's Gym .
The
Front Desk Team Member
will warmly greet and direct members, guests, and staff as they enter the gym, and control the front‑door premises. The role supports member requests, provides information on gym operations and policies, and performs administrative duties as directed by the Gym General Manager. As the initial point of contact, the Front Desk creates a welcoming atmosphere and a memorable guest experience.
Responsibilities
Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure to and from the gym.
Provide security and control of the front door and retail area.
Personally check each member into the gym using the proper check‑in procedures.
Monitor check‑ins to identify delinquent accounts and notify Gym Management.
Register all guests into the gym using proper registration procedures.
Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner.
Utilize the gym phone system to professionally answer guest calls, take appropriate messages, and follow up with management for all telephone inquiries.
Respond immediately to member requests, inquiries, and concerns.
Maintain a neat appearance and wear proper uniform attire with nametag while on duty.
Distribute keys, towels, and other materials as needed.
Process retail and concession sales.
Help maintain a fully stocked cooler and retail inventory.
Attend all staff meetings as directed.
Clean and maintain the front desk area according to company standards.
Log all maintenance concerns that are reported.
Follow and report any safety concerns.
Notify management of any gym or member incidents that require incident reports.
Work when scheduled and adhere to company attendance policies.
Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager, including light cleaning and picking up weights during gym walk‑throughs.
Assist in membership sales (kiosk or computer) and sign up members.
Assign all new members with barcodes, take member photos, and schedule complimentary personal training sessions.
Handle member account changes (form of payment, freeze forms, cancellation forms, manual agreements).
Assist with receiving orders and checking in retail and concession products.
Assist members with registering and checking in for classes via app.
Other duties as assigned.
Seniority Level Entry level
Employment Type Full‑time
Job Function Administrative
Industries: Wellness and Fitness Services
#J-18808-Ljbffr