ManpowerGroup Global, Inc.
Job Title: HR Assistant II
Work Mode:
Hybrid – 3 Days Onsite
Location:
2202 North Westshore Boulevard Tampa FL 33607 United States
Rate:
$22.93/hr
Assignment Type:
Contract (Potential for Extensions)
Job Overview The HR Assistant II role functions as a
high-caliber HR Contact Center / Customer Service professional , focused on employee support, case management, and HR data accuracy. This position is
not a payroll processing role , but requires a strong understanding of
timekeeping and payroll logic
to effectively resolve employee inquiries.
Key Responsibilities HR Contact Center Support
Answer and manage high-volume
inbound phone calls
related to HR inquiries
Create, document, and manage employee cases using
ServiceNow Case Management
Provide assistance or direct employees to appropriate resolutions (pay inquiries, LOA, benefits, etc.)
Payroll Inquiry Support
Partner closely with the Payroll team to support payroll-related inquiries
Respond to employee and HR questions regarding:
Pay discrepancies
Timekeeping issues
Payroll policies and processes
Understand payroll and timekeeping logic to explain outcomes (no payroll processing required)
HR Administrative & Day-to-Day Support
Maintain and update employee data with a high level of accuracy
Support HR operations including:
Tuition Reimbursement processing
Employee Verifications
Policy questions and compliance
Policy acknowledgements
Prepare and document employee communications and reports
Required Qualifications
Bachelor’s Degree (AA accepted)
Minimum 5+ years of relevant experience
Strong customer service and call center experience
Experience handling inbound phone calls and case management
High attention to detail and strong critical-thinking skills
Experience with:
ServiceNow
(Case Management – required)
Microsoft Outlook, Teams, and Excel
Preferred Qualifications
Prior HR Contact Center experience
Experience with SuccessFactors
Familiarity with payroll and timekeeping concepts
Experience using call management software
Spanish language skills (highly preferred)
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year – all confirming our position as the brand of choice for in-demand talent.
#J-18808-Ljbffr
Work Mode:
Hybrid – 3 Days Onsite
Location:
2202 North Westshore Boulevard Tampa FL 33607 United States
Rate:
$22.93/hr
Assignment Type:
Contract (Potential for Extensions)
Job Overview The HR Assistant II role functions as a
high-caliber HR Contact Center / Customer Service professional , focused on employee support, case management, and HR data accuracy. This position is
not a payroll processing role , but requires a strong understanding of
timekeeping and payroll logic
to effectively resolve employee inquiries.
Key Responsibilities HR Contact Center Support
Answer and manage high-volume
inbound phone calls
related to HR inquiries
Create, document, and manage employee cases using
ServiceNow Case Management
Provide assistance or direct employees to appropriate resolutions (pay inquiries, LOA, benefits, etc.)
Payroll Inquiry Support
Partner closely with the Payroll team to support payroll-related inquiries
Respond to employee and HR questions regarding:
Pay discrepancies
Timekeeping issues
Payroll policies and processes
Understand payroll and timekeeping logic to explain outcomes (no payroll processing required)
HR Administrative & Day-to-Day Support
Maintain and update employee data with a high level of accuracy
Support HR operations including:
Tuition Reimbursement processing
Employee Verifications
Policy questions and compliance
Policy acknowledgements
Prepare and document employee communications and reports
Required Qualifications
Bachelor’s Degree (AA accepted)
Minimum 5+ years of relevant experience
Strong customer service and call center experience
Experience handling inbound phone calls and case management
High attention to detail and strong critical-thinking skills
Experience with:
ServiceNow
(Case Management – required)
Microsoft Outlook, Teams, and Excel
Preferred Qualifications
Prior HR Contact Center experience
Experience with SuccessFactors
Familiarity with payroll and timekeeping concepts
Experience using call management software
Spanish language skills (highly preferred)
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year – all confirming our position as the brand of choice for in-demand talent.
#J-18808-Ljbffr