Alsco Uniforms
We are Alsco Uniforms, a worldwide leader in the uniform and linen rental industry serving over 350,000 customers in 13 countries. We are dedicated to improving the customer experience every day by providing solutions that work for them.
Job Summary
The Route Relief/Utility RSR supports the Service Department in meeting customer needs through up‑selling, cross‑selling, and superior customer service. Main duties include covering routes and performing service‑related tasks as required. This role reports to the District Manager. Benefits
401(k) Plan with Company Match Medical, Dental, Vision, FSA/HSA Life Insurance, Disability Insurance Vacation, Sick Time, Holidays Choice of Global Cash Card or Direct Deposit Career Advancement Learning & Development Opportunities Inclusive and Diverse Team Environment Essential Functions
Perform all responsibilities of a Route Sales Representative and related tasks. Learn and support all routes. Run routes as needed for holidays, vacations or other vacancies. When not on a route, assist in rush deliveries, renewals, audits, training and any other tasks assigned by supervision. Solicit new customers, up‑sell/cross‑sell, sample all lines of service or product and ensure a profitable product mix. Actively participate in promotions and contests, training and audits. Follow company policies and procedures regarding new customers, managing customer needs and all aspects of service. Ensure customer loyalty and outstanding service. Build relationships, communicate openly, educate customers and proactively resolve concerns in cooperation with supervision. Safely operate a delivery vehicle on each trip, following all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections. Handle and process customer payments. Keep route paperwork current. Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles and maintain proper inventories in accounts. Service items such as facility maintenance products. Monitor and report competitive activity. Keep service agreements current and renewed. Return from route and unload soiled textiles in the receiving area of the facility. Accurately prepare route paperwork and follow check‑in procedures. Follow written and verbal instructions and perform other tasks as directed by supervision. Additional Functions
Support other service personnel as required by supervision. Qualifications
Have and maintain a valid Driver's License, CDL when applicable and be 21 years or older. Maintain a driving record free of chargeable accidents, speeding, safety or other violations. Demonstrate excellent skills in the operation of vehicles and verifiable minimum one year experience of safe and successful driving. Demonstrate excellent skills in customer service and route sales. Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player. Recognize colors, sizes and types of product and count, add and subtract accurately. Education
High School graduation or similar experience. Qualified driver's license. Travel Requirements
Daily, by delivery vehicle within a route. Typical Environmental Conditions
Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot. Indoor and outdoor areas of a typical industrial facility. Typical Physical Activity
Physical Demands – sitting, grasping, driving, stooping, kneeling, reaching overhead, moving carts up to 500 lbs., lifting up to 75 lbs, standing, walking, writing, speaking, hearing. For a general description of benefits that are being offered for this position, please visit alsco.com/benefits. Alsco Uniforms is an Equal Employment Opportunity Employer. Candidates are considered for employment with Alsco Uniforms without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran), or other classification protected by applicable federal, state, or local law. Revised: 04/29/22
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The Route Relief/Utility RSR supports the Service Department in meeting customer needs through up‑selling, cross‑selling, and superior customer service. Main duties include covering routes and performing service‑related tasks as required. This role reports to the District Manager. Benefits
401(k) Plan with Company Match Medical, Dental, Vision, FSA/HSA Life Insurance, Disability Insurance Vacation, Sick Time, Holidays Choice of Global Cash Card or Direct Deposit Career Advancement Learning & Development Opportunities Inclusive and Diverse Team Environment Essential Functions
Perform all responsibilities of a Route Sales Representative and related tasks. Learn and support all routes. Run routes as needed for holidays, vacations or other vacancies. When not on a route, assist in rush deliveries, renewals, audits, training and any other tasks assigned by supervision. Solicit new customers, up‑sell/cross‑sell, sample all lines of service or product and ensure a profitable product mix. Actively participate in promotions and contests, training and audits. Follow company policies and procedures regarding new customers, managing customer needs and all aspects of service. Ensure customer loyalty and outstanding service. Build relationships, communicate openly, educate customers and proactively resolve concerns in cooperation with supervision. Safely operate a delivery vehicle on each trip, following all applicable laws and company policy. Maintain vehicle cleanliness and perform regular vehicle inspections. Handle and process customer payments. Keep route paperwork current. Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles and maintain proper inventories in accounts. Service items such as facility maintenance products. Monitor and report competitive activity. Keep service agreements current and renewed. Return from route and unload soiled textiles in the receiving area of the facility. Accurately prepare route paperwork and follow check‑in procedures. Follow written and verbal instructions and perform other tasks as directed by supervision. Additional Functions
Support other service personnel as required by supervision. Qualifications
Have and maintain a valid Driver's License, CDL when applicable and be 21 years or older. Maintain a driving record free of chargeable accidents, speeding, safety or other violations. Demonstrate excellent skills in the operation of vehicles and verifiable minimum one year experience of safe and successful driving. Demonstrate excellent skills in customer service and route sales. Excellent verbal/written communication skills in English, comprehend and follow direction and good time management skills and team player. Recognize colors, sizes and types of product and count, add and subtract accurately. Education
High School graduation or similar experience. Qualified driver's license. Travel Requirements
Daily, by delivery vehicle within a route. Typical Environmental Conditions
Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot. Indoor and outdoor areas of a typical industrial facility. Typical Physical Activity
Physical Demands – sitting, grasping, driving, stooping, kneeling, reaching overhead, moving carts up to 500 lbs., lifting up to 75 lbs, standing, walking, writing, speaking, hearing. For a general description of benefits that are being offered for this position, please visit alsco.com/benefits. Alsco Uniforms is an Equal Employment Opportunity Employer. Candidates are considered for employment with Alsco Uniforms without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran), or other classification protected by applicable federal, state, or local law. Revised: 04/29/22
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