Modern Aviation
Customer Service Representative
Modern Aviation is a Fixed Base Operator (FBO) that services private jets. As a Customer Service Representative, the candidate must represent the Modern Aviation brand by providing Seven Star Service to each person who enters the facility. This individual must take pride in offering the best in service, providing all services with the highest of standards, and always with a smile. The Customer Service Representative manages all customer requests without showing signs of stress or frustration, even under the most demanding of situations.
Company Benefits
Employee Medical Insurance
Basic Life Insurance
Short-Term Disability
Long-Term Disability
Vacation and Sick Time
Paid Holidays
HSA Account Funding
401k Match
Other Available Benefits
Buy-up Medical Insurance
Dental
Vision
Optional Life Insurance
Flexible Spending Accounts
Health Savings Account
401k
Essential Functions
Deliver proactive, personalized service to Private and Corporate Aviation clientele.
Arrange services including hotel, catering, and ground transportation.
Coordinate aircraft services, such as fuel and hangar storage.
Input trip data into scheduling software and update customer information in database.
Communicate via air-to-ground radio, ground-to-ground radio, and other forms.
Educate customers on available services, promotions, and programs.
Process customer invoices.Answer customer questions and resolve issues.
Assist passengers and flight crews with professional Seven Star Service.
Build and establish customer relationships with local service providers such as hotels, rental car companies, restaurants.
Maintain lobby appearance and keep snacks and beverages stocked.
Flight tracking via online databases to ensure timely services.
Perform other duties as assigned.
Minimum Qualifications
Must be 18 years of age.
Strong verbal and written communication skills.
Intermediate knowledge of all Microsoft Office products.Ability to make fast decisions by using judgment consistent with company policies, standard operating procedures, and safety regulations.
Negotiation and sales skills.
Reliable multitasking skills.
Valid driver's license.
Preferred Qualifications
Previous customer service experience preferred.
Basic knowledge of various aircraft types and servicing a plus.
EEO Statement The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Application If you are interested in applying, please send your cover letter and resume to careers@modern-aviation.com
#J-18808-Ljbffr
Company Benefits
Employee Medical Insurance
Basic Life Insurance
Short-Term Disability
Long-Term Disability
Vacation and Sick Time
Paid Holidays
HSA Account Funding
401k Match
Other Available Benefits
Buy-up Medical Insurance
Dental
Vision
Optional Life Insurance
Flexible Spending Accounts
Health Savings Account
401k
Essential Functions
Deliver proactive, personalized service to Private and Corporate Aviation clientele.
Arrange services including hotel, catering, and ground transportation.
Coordinate aircraft services, such as fuel and hangar storage.
Input trip data into scheduling software and update customer information in database.
Communicate via air-to-ground radio, ground-to-ground radio, and other forms.
Educate customers on available services, promotions, and programs.
Process customer invoices.Answer customer questions and resolve issues.
Assist passengers and flight crews with professional Seven Star Service.
Build and establish customer relationships with local service providers such as hotels, rental car companies, restaurants.
Maintain lobby appearance and keep snacks and beverages stocked.
Flight tracking via online databases to ensure timely services.
Perform other duties as assigned.
Minimum Qualifications
Must be 18 years of age.
Strong verbal and written communication skills.
Intermediate knowledge of all Microsoft Office products.Ability to make fast decisions by using judgment consistent with company policies, standard operating procedures, and safety regulations.
Negotiation and sales skills.
Reliable multitasking skills.
Valid driver's license.
Preferred Qualifications
Previous customer service experience preferred.
Basic knowledge of various aircraft types and servicing a plus.
EEO Statement The Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other status protected under applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Application If you are interested in applying, please send your cover letter and resume to careers@modern-aviation.com
#J-18808-Ljbffr